GoFundMe Customer Service Issues

I recently received an email stating that everything is resolved for the two GoFundMe campaigns I am managing, but the one for Grant Wideman is still marked as under review. I have already spent over $1,[redacted] out of pocket on his behalf and urgently need access to the funds to cover my expenses. The GoFundMe representative, Marvel, mentioned that the campaigns for Amy and Ryan are cleared, but Grant's is still locked. Despite Marvel confirming that Grant's fundraiser is not under review, it appears to be restricted due to Ryan's campaign status. Grant's brother, Robert, has also contacted GoFundMe to authorize the fund usage. I urge GoFundMe to reconsider the situation, review the emails, and unlock Grant's fundraiser so I can cover the expenses for the items I have already purchased and sent to him. Your assistance in resolving this matter promptly is greatly appreciated.

Hello, I am reaching out regarding the fundraiser "Call for the Triplets' Lives!" I want to bring to your attention the issue donors are experiencing. It is sometimes not possible to make a donation as the website is unresponsive. We have received a lot of feedback from our acquaintances regarding this matter. Could you please investigate why and how many people have been unable to donate? Thank you for your assistance.

Good evening. My name is John Florez Pinzon. A few weeks ago, I started a campaign on GoFundMe, but when creating the account, a friend entered their Social Security number as I do not have one. I filled in the rest of the required information with my details: name, email, address, location, passport, and bank account. I did not provide a Social Security number, my friend did to help fulfill the requirements to start the donation campaign. I received an email asking me to verify my information before October 21, [redacted], to avoid donations being refunded. I clicked on "EDIT YOUR INFORMATION" and uploaded a photo of my passport. I am unsure if everything is correct. Thank you for your assistance.

I want to create a GoFundMe for a man who showed immense kindness to my family during a difficult time. He took in my mother, daughter, and me, even when my mother was battling cancer. Despite my mother's passing on May 24th, [redacted], he continues to support us emotionally. Now, at 55 years old, he is working hard to start his own business but needs assistance. This man's selflessness and compassion deserve to be recognized, and any help would make a significant impact on his ability to build a better future for himself. He truly went above and beyond for us when he didn't have to, and for that, we are incredibly grateful.

Hi, my name is Darence Prather. Before the COVID-19 pandemic, I had a GoFundMe account named "A Christian Man's Way to Give to God." Due to the pandemic, I lost internet access as all the libraries closed. When libraries reopened in early June, I could access the internet again. However, when I tried to find my GoFundMe account on July 3, [redacted], I realized my email address was no longer registered. The website prompted me to enter a code sent to my email, but since my email is no longer active, I couldn't proceed. I need to locate my GoFundMe account, but I am unable to do so at the moment. Please call me at [redacted] as soon as possible. Thank you.

Good morning, A GoFundMe has been set up for my father's funeral scheduled for Friday, July 9th. The funeral date was chosen because I was told I would receive access to the funds on July 2nd once my beneficiary portion was complete. However, on the 2nd, I received a notification that my beneficiary portion was incomplete. I am now told I can't access the full amount donated until the 11th. I need the funds expedited to my account by July 7th to avoid any issues with the funeral home.

I have contacted GoFundMe multiple times to inquire about withdrawing my donations without providing my full Social Security number (SSN). I expressed my concerns due to a past identity theft incident after sharing my SSN with Capital One Bank online. Despite GoFundMe's claims of having a supportive team, their responses to my emails seemed automated and did not address my worries. As I refrained from withdrawing any funds due to the SSN requirement, I used $1,[redacted] of my own money to assist the needy in my Philippine community. If GoFundMe does not address my request promptly, I may need to cancel the fundraiser and have donations refunded to contributors, albeit minus fees. This would burden me financially as it amounts to a significant portion of my monthly income. I desire GoFundMe to release the donations to me without necessitating my full SSN and propose providing alternative identification documents for verification. A timely response from them regarding this matter is crucial. Any assistance would be greatly appreciated. Regards, D. Jackson

My son's friends initiated a GoFundMe campaign online without our knowledge. The account was intended to cover travel costs, accommodations, and medical expenses related to the accident he had in another state. Currently, he is unable to make decisions for himself, and the mention of a potential liver transplant has caused confusion. It is alarming to discover that a friend is managing the funds raised in his name, and I am worried about ensuring the money is used solely for his needs. The total raised is close to $[redacted], and I am unsure about the next steps to take in this situation.

I, Linda Idris, am reaching out regarding my son James Battle's account, which was set up by my daughter Nadiyah Shahied in April [redacted]. I prefer to maintain anonymity. The funds collected are intended for James Battle's medical transportation and assisting with the state-to-state transfer expenses for his mother. Though all approvals from the State of New Jersey and Allaire facility are in place, Nadiyah Shahied has yet to pay ACC Medlink. She is unresponsive to my calls and messages. She was responsible for managing the GoFundMe. James Battle's transport is scheduled for August 2, [redacted], causing frustration among social workers at Paradigm and the receiving facility who are trying to assist.

My friend, Kelly Rosie, set up a GoFundMe page for my husband, Marshall Enwright, and me, Margaret Enwright, to aid us after his stroke. Unfortunately, the page was removed by your company, depriving us of much-needed support. We are disappointed and feel this situation could be perceived as fraudulent.

My stepson, Steven Thompson, recently passed away, and his brother, Justin Hobbs, initially set up a GoFundMe account to assist with final expenses, designating me, Teresa Gerrity, as the beneficiary. However, during a visit from Justin's girlfriend, Kathrine Logan, she somehow gained access to my phone and changed the beneficiary to herself without my consent. I am troubled by this unauthorized change and would like prompt assistance to rectify this situation. Justin Hobbs is currently unavailable due to being in jail, and I believe he would not have approved of this alteration. I urgently request for someone to address this issue and contact me at [redacted] or via email at [redacted] Thank you for your attention to this matter.

A donation of $[redacted].00 plus a $67.50 tip was fraudulently charged to my debit card. Upon receiving a thank you email from GoFundMe, I discovered the unauthorized transaction. I promptly contacted my bank, who issued me a new debit card and started the process to recover the funds. On 6/27/21, GoFundMe informed me via email that the disputed amount had been refunded and would reflect in my account within 3-7 business days. Despite this, my bank has not confirmed receipt of the money, as only a credit has been issued. Initially, the bank temporarily returned the funds to my account, but they have since removed the credit. I am unsure why this occurred and seek guidance on obtaining my refund from this fraudulent "donation" to "Old Grandpa."

I, Jean Louis Tshimbalanga, organized a fundraiser for "Convergence pour l'Emergence du Congo" to support KADIOMBO DE YAMBI KONGO TV with filming studio equipment. The fundraising closed on July 16, but we are experiencing delays in receiving the full amount. The total raised, after deducting commissions, is €4,[redacted].20. However, transfers have been slow, with partial amounts received on July 5th (€[redacted].04), July 9th (€[redacted].41), and July 11th (€8.49). There is still €[redacted] pending, and we are expecting only €3,[redacted].60 on July 27 instead of the full €[redacted].26. We urge for the remaining balance to be transferred promptly on July 27 to close the fundraiser and distribute the collected amount accordingly. Thank you. Jean Louis Tshimbalanga

I created an account yesterday for my very sick cousin, who is 13 years old. It is a time-sensitive matter related to her health. However, the page unexpectedly signed me out and now I can't sign back in even though I am sure the information is correct. I am really struggling to access the account to manage it and withdraw money. I am worried because the situation is urgent, and I haven't dealt with this before. I can't find a telephone number to call for help either. I tried the "reset password" option multiple times with no success as I'm not receiving any emails. This is very frustrating and concerning. My email is [redacted] and my phone number is [redacted].

Dear Sir or Madam, I am writing to express my interest in launching a fundraising campaign to support my upcoming Master's degree at the University of Oxford next year. I am keen to initiate the campaign in the UK using pounds as the currency. However, upon attempting to create the campaign, I encountered a requirement for a National Insurance Number for future fund withdrawals. I currently hold pre-settled status in the United Kingdom and possess a Dutch passport, but I do not possess a National Insurance Number. Obtaining this number in the UK could take up to 16 weeks, a timeframe that would hinder my fundraising plans. I am seeking clarification on whether the National Insurance Number is a mandatory requirement or if there are alternative solutions available. Please feel free to seek additional information if needed. I look forward to your response. Best regards, Simon

I am experiencing difficulty accessing my campaign. I am unsure if I entered the correct email address. I have been attempting to resolve this for nearly 20 hours with no success. I am worried about the donations received for my sick 13-year-old goddaughter. I cannot reach any team member for assistance. I have all the necessary information available. Please assist me in accessing my campaign. You can reach me at [redacted] or [redacted].

On July 10th, [redacted], I, Luisa B., initiated a Go Fund Me campaign for my nephew's funeral expenses. The fundraiser was for Kevan's B. Funeral. On July 12th, I closed the account and designated his brother, Oscar B., as the beneficiary. We completed all required forms and submitted necessary documents, with an expected availability date of July 21st, [redacted]. Today, July 21st, we visited the bank but couldn't locate the funds. We urgently need the money for the funeral costs as we had to borrow the funds initially. Please advise on how to proceed to ensure the beneficiary receives the funds. Your prompt assistance is highly appreciated. You can reach me at my cell phone number: [redacted]. Thank you.

To Whom It May Concern, Hello, my name is Neil Dirks. On 7-21-21, my Facebook account was hacked, and the email, phone number, and password associated with the account were changed. As a result, I am unable to access my account anymore. The hacker(s) responsible for this have created a fraudulent GoFundMe on 7-22-21, related to a deceased cat and my absence from work since April, as my friends have informed me. Several people have tried to report the GoFundMe as a scam, but I am unsure if any action has been taken. I have attempted to report the hacking of my Facebook account, but their help center is of little use when all account details have been altered by the hackers, leaving me unable to regain access. I am seeking assistance in shutting down the GoFundMe created by the hacker who compromised my Facebook account. If any donations were made, I kindly request that refunds be processed to prevent anyone from falling victim to a scam. Your help in this matter would be greatly appreciated. Thank you, Neil Dirks

Bonjour, je vous contacte car j'ai un problème avec les retraits. La première fois tout s'était bien passé. Une fois que j'ai dépassé les [redacted] euros, un problème est survenu. Vous m'avez demandé de vérifier mon identité, ce que j'ai fait sans soucis. Cela a été validé par vous. Vous m'avez alors indiqué que je recevrai mon prochain virement sous 2 à 5 jours. J'ai toutes les captures d'écran. Je me suis donc déconnecté et en me reconnectant, j'ai vu que le message en rouge était toujours là. J'ai donc reconfirmé mon identité et là, un message d'erreur est apparu, signalant un problème technique et m'invitant à contacter le support. J'attends une réponse de votre part au plus vite. J'ai reçu de nombreux dons et j'ai vraiment besoin de cet argent. Je compte sur vous. Merci et excellente soirée à vous.

My name is Ashleigh Lee, and my son's GoFundMe page is "Shawn Lee's Funeral Expenses." We have been in communication with GoFundMe, but the page is still under review. I was advised to expect a response within 2 to 3 business days, which has now passed. Despite GoFundMe confirming that our page is the only one allowed, we have not received any updates. We urgently need to access the donations to cover the funeral expenses. Can you please provide an update on the status and guide me on how to proceed to release the funds? Should I consider opening a different bank account for withdrawal, or is there an issue with the current bank details provided? Your prompt assistance in releasing the donations is greatly appreciated. Thank you for your attention to this matter. Ashleigh Elizabeth Lee, mother of Shawn Lee, Next of Kin.