GoFundMe Customer Service Issues

My fundraiser to help cover my Dad's cancer treatments has collected $2,[redacted].25 (AFTER FEES), but we are only receiving $2,[redacted].35. There seems to be an additional shortage of $[redacted].90 on top of the already deducted fees. I keep detailed records and in multiple places, including your app, it shows that $2,[redacted].25 should be deposited into my account (AFTER FEES), yet only $2,[redacted].35 is being deposited after all deductions and pending transactions. There appears to be a remaining owed amount of $[redacted].90. I hope this discrepancy is just a computer error and not an intentional deduction. I am not attempting to garner undeserved funds; my hardworking parents have insurance but are struggling with the overwhelming costs of cancer treatments and tests. They do not qualify for aid due to their employment. I turned to GoFundMe as a Covid-safe alternative to raise funds. Please address this financial discrepancy promptly so my parents can put the money towards medical bills. Thank you for your attention to this matter.

Hello, please take the time to read my letter. I am a mother of three children, not seeking charity or deceit. Unfortunately, I have cancer, and my children are students. Our family-run hotel, our source of livelihood and support for others, suffered greatly due to the pandemic. We faced tragic losses, barely surviving, leaving many jobless and at risk. Local aid efforts have come short in our country's economic crisis, leading us to seek help from international organizations. We humbly request $[redacted],[redacted] to prevent further suffering, aid the homeless, and secure our children's education. Please consider this plea for all those in need. I apologize for any language errors and appreciate any assistance. Thank you. - ANA Jaiani

I have linked my bank account for direct deposit on GoFundMe and I receive emails confirming donations being transferred. However, despite ensuring my bank details are accurate, I repeatedly face issues with withdrawals failing to reach my account. I have made multiple attempts to set up withdrawals, including with help from a bank representative, and verified all account information. Yet, the funds have not been received. I am frustrated as there seems to be no way to contact Customer Service for assistance.

The intended recipient has faced difficulty withdrawing the funds. The funds are needed urgently. Although the withdrawal was initially set for May 20 as per the information given by GODFOUNME, the withdrawal could not be completed yesterday. They have now suggested a new withdrawal date on May 28. Time is of the essence as there are critical payments to be made. Your understanding and assistance in resolving this matter promptly are greatly appreciated. Thank you.

I require assistance with my home, which was left unattended for 15 months leading to significant neglect. Upon my return, I found it in disarray due to the actions of two individuals and my wife. The house needs extensive cleaning and repair work, particularly the leaking roof which was supposed to be fixed using insurance funds. Unfortunately, my wife misused the money. I am struggling with health issues including COPD, emphysema, and having undergone a major heart procedure, leaving me lacking the energy to address these problems. The sink is clogged, and the pipes underneath are leaking as well. I am not seeking financial contributions, just seeking volunteers to assist in cleaning and preparing the house for repairs. Your help will be greatly appreciated. Thank you.

Good morning, I have been waiting for a month for my issue to be resolved, but it has not been addressed. On April 2, there was an unrecognized transaction on my bank statement from your company. The transaction reads, "GoFndMe*help these p red wood City CA 04/02" for $91.38. I contacted you via email, and you mentioned it was refunded, which is accurate. However, the refund on April 7 was due to my bank's intervention, not your response. The real concern is that you debited my account again with the description, "Claim reversal: GoFndMe*help these p Redwood City CA 04/02 Claimld: [redacted]..." Despite informing you of this ongoing issue for a month, I have not received any feedback via email, and my funds have not been returned. I urge you to resolve this promptly as my time is limited. Thank you.

My name is David C. Jackson. You can reach me at [redacted] I am running a GoFundMe Fundraiser, and they are requesting my Social Security number and photo ID to withdraw the funds, which exceed $[redacted]. I prefer not to provide my SSN except to the IRS, due to a previous identity theft incident related to sharing it with CapitalOne. Despite multiple attempts to communicate my concerns to GoFundMe over the past week, I have only received auto-generated responses that did not address my request to use alternative forms of identification. I am still waiting for a proper response from them. Thank you.

I am disappointed by the lack of assistance for potential fraud victims from your organization. Recently, someone used my email address for a donation without affecting my cards. While you refunded the donation, my concern about whether my name was used on a fake credit card remains unanswered. Despite providing evidence of my identity and cards, I am now penalized by being unable to make donations and clear my name. The lack of response from your support team to my inquiries exacerbates the situation. I hope to receive a fair resolution to this issue soon. Thank you.

Dear GoFundMe, I am a resident of Germany looking to launch a campaign for a good cause. While filling out the information, I encountered an issue with the zip code. My zip code, [redacted], is shared by two municipalities, Heldenstein and Rattenkirchen. I reside in Rattenkirchen but was only able to select Heldenstein. It is important for me to accurately represent my location as the people in my community know me. To ensure I am associated with the correct place, please add Rattenkirchen as an option in the zip code field. Once this adjustment is made, I can proceed with my campaign, "Super-Bonny und ihre Freunde - wir machen uns stark für Kinder & Tiere," to support children and animals. I appreciate your prompt assistance so I can begin making a positive impact. Warm regards, Kirsten Meier

Hello, I created a Go Fund Me for a family in need. Setting up the withdrawal account has been a challenge due to difficulties in completing the process after verifying the email. They are now locked out of the Go Fund Me account and I am unsure if the email verification allowed them to create the account. I am attempting to help them reset the password, but it may be easier to start fresh with a new email address. Is there a way to set up a new beneficiary instead of waiting for the current one to be verified? Currently, the status shows "beneficiary accepted - Marie has accepted their invitation," while it is pending at "money withdraw ln - Marie has not finished identification verification." Thank you for any assistance you can provide.

Hello. I'm Iryna. I created a GoFundMe for someone in another country, leading to my account being put on hold for verification. However, donations have suddenly stopped for three days and users are reporting issues accessing the site. Despite GoFundMe assuring donations would continue during verification, they've requested additional information. I promptly provided it but have yet to hear back on the recipient's verification or my donation concerns. Can you assist with this, please? Thank you.

I have a concern regarding an individual named Salena Youngblood related to a fire incident at a condo. She was not authorized to be on the premises with her children or working on cars. They were evicted from the condo, resulting in the loss of an uninsured vehicle. However, no personal belongings were damaged in the fire except for the garage, which contained catalytic converters. Salena is not responsible for fire damage, and she does not need to pay for condo repairs. She is recovering from drug addiction, not alcohol, and is seeking money for drugs. She does not have custody of her children. To address this issue, I kindly request to contact Lloyd Management in Montevideo, MN to shut down her website and address the situation promptly.

Hello, good morning. I am contacting you regarding my fundraiser, which has been under investigation for approximately two weeks. I am unable to withdraw the donations. Additionally, each time I check for updates on when the funds will reach my account, the timeline keeps getting delayed. This situation is frustrating because your initial statement mentioned that "Funds will be withdrawn within 2-7 business days." Please provide clarification on the current delay.

I'm currently attempting to create a GoFundMe page for our local American Legion. I am uncertain whether I should use GoFundMe.com or the charity option. I've encountered difficulties due to our nonprofit status. Initially, I was advised to set up a Pay Pal Giving account, but later learned that we do not qualify as a [redacted]-C19 organization. The current fund appears to benefit me personally, which is inaccurate. Should I delete the existing setup and begin anew to rectify this issue?

I created a GoFundMe account back in [redacted] using the Facebook connection. Today, I made my first fundraiser on GoFundMe through my mobile phone. After logging in with Facebook, I created and launched my fundraiser. The next step advised downloading the GoFundMe app, which I did. However, I was then unable to log in on both the app and website. It doesn't recognize my Facebook connection, even though it's active on Facebook with a connection ID. Resetting my password leads me in a loop back to the sign-in page. Donations have been made, and I need to enter withdrawal info and send thank yous, but I'm stuck viewing my fundraiser as a donor. I contacted GoFundMe hours ago via email, but haven't received a response. I received a notification to enter withdrawal info after reaching my goal, but I can't do it due to the login issue. Frustrating situation!

I am deeply upset about a false fund post regarding an abused mother and her four children on your website. This misleading information is defamatory, and I am taking legal action. Please remove the post immediately. I am frustrated as none of the content was verified before being published. This negligence has caused me distress, and I demand it be taken down promptly. I will be contacting a lawyer regarding this matter. Your lack of oversight is unacceptable, and I insist on the immediate removal of this harmful post.

Hello, I am Jawiambe Patrick from Uganda. I want to apologize for any mistakes in my previous message and express my sympathy for the impact of the virus on many lives. I appreciate the efforts made by organizations like GoFundMe to support those in need. I was introduced to this organization by a friend from the CZC republic. However, I am encountering challenges logging in due to our current lockdown situation and the high level of need in our country. Our people are suffering from hunger, and we urgently require assistance. I believe that joining forces and accessing help from www.epafuganda.org can make a significant difference in saving lives in our community. You can also reach me via WhatsApp at [redacted]. May God bless all those who provide solutions in this critical time. Thank you.

Hello, I am Jupjowt Singh, co-founder of Prabh Ki Seva, an organization serving meals to those in need in Pottstown, Pennsylvania. We are expanding to include clothing and backpack drives and have applied for nonprofit status. We recently set up a GoFundMe account for our cause and are awaiting approval from the Trust and Safety team. I am eager to start sharing our campaign to accept donations but am concerned about the time frame for approval as it could impact our fundraising efforts. Thank you for any assistance in providing an estimate of when our GoFundMe campaign will be approved so we can start accepting donations promptly. Best, Jupjowt Singh

After setting up my GoFundMe account and providing all necessary details, including setting up a withdrawal method and receiving two payments successfully, my campaign was abruptly placed on hold without any explanation. Despite checking my email inbox and spam folder multiple times, I did not receive any communication regarding this hold. I am frustrated as the funds raised by generous supporters for my project are now inaccessible. I urge GoFundMe to promptly release the hold on my campaign or send me a clear email outlining the steps needed to resolve this issue.

There is a young lady and her father who have set up a GoFundMe to purchase her a new car after she got into an accident due to reckless driving, almost causing harm to my family. She received a ticket and is being investigated for further incidents. It's important to take responsibility for one's actions and work to fix the consequences instead of relying on donations. Names mentioned are Scott B. and Adrianna S. (Rose) from Summers County, WV. It is crucial to act responsibly and earn money for a new car rather than seeking others to cover the costs of mistakes made.