GoFundMe Customer Service Issues

Hello, I would like assistance with accessing funds from a Gofundme account created for my late brother. My mother, who now handles this matter, is encountering difficulty changing the transfer amount to her bank. We possess a power of attorney and his death certificate. My mother wishes to withdraw all funds at once or in permitted daily/weekly increments. I am using my brother's email for communication, assuming it helps locate the account easily. Your help is greatly appreciated. Thank you. - Jennifer Z.

On December 23, [redacted], my husband, born in June [redacted], was struck by a vehicle while crossing the intersection near our home after his evening walk. He sustained multiple trauma injuries, resulting in hospitalization until last Tuesday, March 9, [redacted]. Unfortunately, he also contracted Covid-19 during his time in the hospital. Since battling a brain stroke in [redacted], he has been on continuous medical treatment. This unexpected tragedy has left him emotionally shattered, realizing he will never regain his previous way of life. His left arm and hand are permanently damaged, leaving him feeling completely disabled. Any financial assistance would be greatly appreciated. Please contact us at our email address or phone number: [redacted].

I have received multiple email notifications from GoFundMe about funds being transferred to my Cash App account, but it has been a few days and I have not seen the money yet. I understand it can take 2 to 5 business days, but I am concerned why the funds have not arrived if they were already sent. I have also encountered suspicious calls from individuals trying to gain access to my Cash App card and even received a call from a number claiming to be Cash App, requesting me to download a remote help desk app. I avoided falling for these scams after researching them. Despite these issues, my main worry is when I will receive the funds. I am eager to speak with a representative who can provide clarity on this matter.

I would like to discuss a situation regarding a GoFundMe account that was created by Bethanne Cole for myself and my girlfriend's sister, Danielle Cole. Initially, I attempted to designate myself as the beneficiary and encountered a slight issue when trying to link my bank account, mistakenly choosing a savings account first. Realizing my error, I updated the information to my checking account as requested. Following that, a bank statement was requested for verification. I promptly located one in my email, downloaded the PDF, and submitted it. However, upon completion, I was directed back to the verification page indicating that the process was not finished. When I reached out to Bethanne, she informed me that I was locked out without any explanation. I am quite puzzled by this situation and seeking clarification on why this issue has arisen and how it can be resolved. Thank you for your assistance.

We have successfully raised funds for the non-profit organization named Oromia Global Forum through the Oromia Support Fund. I am Haile Hirpa, the treasurer for Oromia Global Forum. We are currently attempting to withdraw the total amount of $22,[redacted].51, post fees. The beneficiary designated for this withdraw is the Oromia Global Forum, with the email address [redacted] Our dashboard indicates that the invitation has been sent and the beneficiary has accepted, however, the funds have not been withdrawn or transferred to the Oromia Global Forum Bank account. We have tried contacting GoFundMe for assistance without success. Please help expedite the withdrawal process for the funds that were raised on the GoFundMe platform. Sincerely, Haile Hirpa

I need assistance! I am unsure about a GoFundMe account set up for a past project without knowledge of the email address or password associated with it. When setting up a GoFundMe Charity account for Friendship Sports Association, Inc., I discovered outdated information with an old address and bank account that needs updating. Urgently seeking human assistance to correct the details! Friendship Sports Association, Inc. is a Georgia-based [redacted](c)(3) organization operating since [redacted] under Chairman Stan Cottrell. Recent projects include aiding children and individuals with severe illnesses through direct donations and sports events. A new fundraising event is starting on May 7th to assist a young man battling advanced Lyme disease. His mother requires a donation link tied to the charity for tax-deductible purposes. Contact is vital to rectify the account information promptly. Thank you! The new GoFundMe account details are: - User: Stan Cottrell, FSA Chairman - Email: [redacted] (solely for charitable purposes) - Password: Kentucky68! Correct charity: Friendship Sports Association, Inc. (TIN ending [redacted]) with the new address at [redacted] Westhampton Drive, Suite [redacted], Tucker, GA [redacted], and the updated Bank of America account. We are unable to access the previous GoFundMe account for changes. Please reach out to assist with verification urgently. Contact: - Margaret Hampton, FSA Director: [redacted] - Stan Cottrell, Chairman and Founder: [redacted]

Hello, I have been struggling for hours to log in to my GoFundMe accounts. Yesterday and again today, I attempted to sign in, but when I click on the green "Sign in to GoFundMe" button, it just keeps loading with no result. It has been loading for nearly three hours, and nothing has changed. This issue isn't related to my internet connection; I have tried using both mobile data and wifi. I also tested on two laptops and a mobile phone, so it isn't a device problem. I suspect the issue lies with the "Sign in" page because I was able to create a new account with a different email when I couldn't access my original one. But as soon as I signed out and tried to log in again, the same problem occurred. I desperately need to manage my fundraiser, but I'm unable to due to this error. Hoping for a prompt resolution, D. Lewis.

I am requesting a transparent check on our funds to CRPH for processing urgently. Could you please confirm how long it will take to review the transactions for our donation to the Committee Representing Pyidaungsu Hluttaw? The funds are crucial for us to donate promptly to prevent further loss of innocent lives at the hands of the military junta in Myanmar. Unlike previous donations focused on individuals or families, this fund is dedicated to the entire nation suffering under the military's violence, with over [redacted] reported deaths, including children. The people of Myanmar are contributing through various means like selling goods or offering services. It is vital to support our nation in this critical time. Your assistance in facilitating the donation process is greatly appreciated to help end the terrorist activities of the Myanmar military regime. Please consider enabling us to donate again swiftly. Myanmar needs international support to stop the ongoing violence. The situation in Myanmar can be followed on Twitter using the hashtag #WhatsHappeningInMyanmar.

I am facing issues withdrawing funds to help my sister undergo urgent open-heart surgery. I submitted the required supporting documents two weeks ago but have yet to receive a response. I searched my spam folder, but there's nothing there. Can you assist me in resending the documents if needed? Your help would be much appreciated. Thank you, Israel Muzamhindo.

I am seeking assistance in permanently deleting my GoFundMe account. Despite my attempts to delete it, it seems to still be visible on GoFundMe and other websites, which has become an issue due to a legal settlement that requires its complete removal. My GoFundMe page indicates it is deleted, but my attorney has informed me that it is still active. I am 72 years old and have followed the provided instructions to delete the account with no success. It is crucial to resolve this promptly as it is affecting the settlement of a legal case. I urgently need help to erase and remove my GoFundMe request. Thank you, Jack Poulsen.

I am in need of completely removing my GoFundMe money request from all sites, including GoFundMe. Despite canceling the request, it is still visible. It is crucial for a legal settlement that the request be entirely deleted from the web and any sites using information from GoFundMe. I have followed the steps on the help pages but to no avail. The attorney requires this issue to be resolved before approving the settlement. Thank you, Jack Poulsen. [redacted]

I have been attempting to inform GoFundMe about the beneficiary of my fundraiser being deceptive in requesting funds for a new furnace. Since December 15th, she has been denying access to her home. Today, I managed to talk to the owner of the company that repaired her furnace in November [redacted]. He confirmed that the furnace was in working condition after he replaced the necessary parts. I have an invoice for the work, which I am unable to attach in my communications with GoFundMe. It is evident that beneficiary Patricia Squire does not require a new furnace, and I hope that donors will be reimbursed. I am perplexed by Patricia Squire's conflicting statements regarding fund withdrawal. Despite her claims of not being able to withdraw the funds, it appears she has accessed them according to GoFundMe records. I seek assistance to address this issue promptly.

My house was destroyed in a fire. A friend set up a GoFundMe for me, allowing me to manage the account for emergency funds. I have been waiting for over a month for the money to be deposited into my bank account. The dates keep changing, causing stress as I assured creditors the funds were coming. The inconsistency has led to my car almost being repossessed. Donors are asking me why they haven't received confirmation of the funds being transferred. Every time I check, the deposit date is pushed back another week. I need help understanding why these delays are happening and how to speak with someone directly to resolve this issue. Thank you. Email: [redacted] - Jack B. Phone: [redacted]

A GoFundMe account was created for me following a fire that destroyed my motorhome and belongings on January 11th. The Red Cross provided temporary accommodation, and the fund's recipient purchased a 21ft trailer without consulting us. The trailer apparently cost more than the $[redacted] balance in my account, which was higher than the advertised price of $[redacted]. We never approved the trailer purchase, and we urgently need access to the funds as we recently secured housing. What steps can I take in this situation?

Hello, I have been donating to a fundraiser on a monthly basis, and this time the funds have not been transferred for over three weeks. The money is crucial to start a sewing center for the less fortunate, usually arriving within 5 days. We urgently need to ensure the funds reach them in the next few days. The donation of [redacted].00 EUR was made to the Education of Orphans Whose Mothers Were Martyred for the needy in Pakistan. I have personal contact with the recipients and witness the positive impact of the donations. Thank you. Donation Details: Donor Name: M. Girguis Donation Date: April 8, [redacted] Recipient: Education of Orphans Whose Mothers Were Martyred Intended Receiver: T. Creed Appreciate your assistance.

I am having trouble finding the editing options for my fundraiser post. Upon logging in, I select the fundraiser, then "Manage," and choose "Edit and Settings." March 20, [redacted] by G.V., Organizer Thanks to your support, progress on the Tedesco Corridor Trail enhancement project is significant. Please consider attending the community event detailed below. AMES READS LEOPOLD WALK & READINGS, Sunday, March 21, at 1:30 pm, Ada Hayden Heritage Park. Register in advance on Story County Conservation's event page, selecting the month and date of the event, and following the registration link on the calendar. The walk will commence at the Ada Hayden stone by the north lake shelter, proceeding west around the north lake. Stops will be made at various stones with short readings, totaling a 1-mile walk ending at the Aldo Leopold stone near the north shelter. Although the event is outdoors, masks are required, and social distancing guidelines will be observed. Participants will read Leopold's words at specific points along the trail, discussing the significance of the individuals represented on the stones. Ames Reads Leopold has been a community event for 12 years, honoring Leopold's conservation legacy through outdoor readings. Sponsored by groups including the Outdoor Alliance, Story County Conservation, and Friends of Ada Hayden Heritage Park. More events can be found on the Outdoor Alliance website's Events page. G.V. Outdoor Alliance of Story County www.oasco.org View older updates

I have been recently diagnosed with Multiple Sclerosis and Lupus, which has significantly impacted my memory and abilities. Despite being homeless for two years due to broken leases and credit issues, I am determined to work and prove to myself that I can overcome these illnesses. However, the aggressive nature of these diseases often leaves me struggling to walk or remember tasks. I long for independence and stability, needing assistance to secure a place to live with a proper address to access support services effectively. Currently, having only a P.O. Box makes it challenging to receive the necessary help. I abstain from drugs and alcohol and rely on my faith in God to get through these tough times. I am just a regular person who loves my kids and is facing an unexpected battle. Please consider helping me raise funds for housing and potential transportation.

I'm concerned about the GoFundMe page my aunt created to help with my father's funeral expenses. As the funeral is under my name, I want to ensure the money goes towards these costs. This is our first time using GoFundMe, and I would like to understand how it works. Dealing with my father's passing due to Covid-19 is already difficult, and not having the financial means to afford his burial adds to the emotional strain.

I am 17 years old and recently started a GoFundMe campaign after my parents cut me off financially. As I cannot link my own bank account, I listed a friend who is 18 as the beneficiary to help me with the funds. Initially, he was able to link his bank account without any issues. However, the next day we encountered an error. Every time we try to fix it, the system automatically changes his phone number, causing a loop of errors. We edit the number back, re-input the bank information, and it seems fine until we receive another email asking to set up withdrawals again. If we leave the incorrect phone number, it prompts for an ID or passport that he doesn't have. This back-and-forth is causing me stress as I am in a tough financial situation and unable to access the funds.

I recently encountered an issue with my bank deposit. I received an email requesting additional information without specifying what they require. Unfortunately, I am unable to update or correct any details on their platform. Despite my efforts to reach out via email, I have not received a response. Time is of the essence as there is a deadline before the funds are returned. These funds are crucial for my ongoing cancer treatments, and I am feeling extremely anxious about this situation. Your assistance in resolving this matter would be greatly appreciated.