GoFundMe Customer Service Issues

Campaign: "In Memory of Nalin" Start Date: Around July 19, [redacted] Beneficiary: Myself, Salesh Gupta from Virginia, US Bank Account for Withdrawals: Managed by Global Charities, a [redacted](c)(3) organization under my oversight. All donations received are intended for Nalin's wife, who tragically lost her husband at a young age. Currently, GoFundMe is withholding the funds due to a discrepancy in beneficiary names. I have submitted all necessary documentation verifying Global Charities and my own identity. I reassured them that I will provide evidence, including a cancelled check, once the funds are released to Nalin's wife, despite her not being listed as a beneficiary. She urgently needs the funds to cover expenses, and donors are understandably worried about the delay. I am in contact with them through Ticket #[redacted]. Please assist. - Salesh Gupta

I attempted to send information via my phone to explain the need for $2,[redacted]. Due to identity theft since March [redacted], I received a call stating my social security number was compromised, leading to the hacker attempting to open accounts in OK and TX. Investigations revealed my IP address through Google was the entry point for the breach. Reading an online article exposed practices Google and Facebook employ regarding IP addresses, potentially facilitating hackers and identity thieves. The $2,[redacted] will aid in resolving the final payment hurdle, as my income from SSDI falls below low-income thresholds when multiplied annually.

I am reaching out to discuss the fees imposed by gofundme. I tried in vain to find a contact number for customer support online, hence resorting to this email. My concern is related to my son's fundraising efforts for our local hospital that cares for his severely disabled child. Due to a busy life, he inadvertently created a fundraising page without realizing gofundme deducts handling fees from each donation. I understand the necessity of the company to generate revenue, but I kindly request the reimbursement of the £63 charged in fees so that all raised funds can benefit the hospital. I acknowledge that fee information is likely outlined in the terms and conditions, but given my son's overwhelming responsibilities caring for his child with complex medical needs, I appeal for compassion in this situation. He meant well by supporting the hospital and unintentionally selected a platform where not all funds reach the intended charity. This discrepancy could mislead donors and impact the charity's potential funds. Despite initial impressions from media coverage, the clarity of fee deductions becomes apparent only upon closer inspection, leading to his oversight. I sincerely ask for your understanding and consideration in refunding the fees incurred. Thank you in advance.

Hello, I urgently need assistance with managing 2 GoFundMe accounts for burn victims. The first account is named "Frankie Ridolfi- Benefit Account," while the second account is called "Augie Ridolfi Recovery - Burn Center." Unfortunately, there seems to be incorrect banking information entered in the second account, "Augie Ridolfi Recovery - Burn Center." An amount of $[redacted].36 was mistakenly withdrawn from the wrong bank linked to the "Augie Ridolfi Recovery - Burn Center" funds, as it shares the same incorrect banking information as the "Frankie Ridolfi- Benefit Account." Here are my two urgent requests: 1. Please halt or retrieve the $[redacted].36 withdrawal and ensure it is returned to the "Augie Ridolfi Recovery - Burn Center." 2. The edit function for the banking/withdrawal details on the "Augie Ridolfi Recovery - Burn Center" is not functioning correctly. I need the incorrect banking information cleared promptly. We are committed to raising funds for Augie, but if this banking issue persists, regrettably, we may have to close the account. Your prompt resolution on this matter is greatly appreciated. Thank you, Linda Lindquist

I was disheartened to learn about being charged for a GoFundMe question. It's been tough dealing with our situation, and requesting more money just added to the stress. Living in a rural area with limited support and not being tech-savvy as a senior has made it difficult. We are truly grateful for the GoFundMe set up by my daughter, Jenny, to assist with our son Maden's funeral expenses. Please contact me at [redacted]. The email [redacted] is mine, and my daughter Jenny can be reached at [redacted] However, we are facing an issue with the verification process when trying to transfer the funds. Clicking on "Accept funds or transfer" doesn't yield any results. Your help with this would be greatly appreciated.

I successfully set up the withdrawal with my bank account and received an email confirming it, but when I logged into the Go Fund Me app on my phone last night, it said there was an issue. Despite trying to reset my password using my email, I kept encountering errors. I am unable to access Go Fund Me to address the problem and ensure I receive the funds on the 14th as needed. I would appreciate any assistance in resolving this matter promptly. Thank you for your help.

I would like to comment on the deceitful woman featured in the CNN interview. It is unacceptable that she may keep any remaining funds from her deceitful scheme if donors do not retrieve their contributions within two weeks. It is disturbing that she could profit from her lies and set a bad example for others. Instead of allowing her to benefit from the unclaimed donations, the funds should be transferred to a deserving and truthful cause if donors do not seek refunds. Many donors might remain unaware of her deceitful actions and believe their contributions supported a genuine cause. GoFundMe should intervene and ensure that this dishonest individual, who exploited children and falsely claimed to be their parent, does not profit financially. This woman should face legal consequences for fraud and exploiting children. Beth M.

Hello, I organized a GoFundMe campaign to support individuals affected by the wildfires in Greece. Several donors provided contributions in cash or by check, allowing me to deposit a $[redacted] check successfully. However, I encountered issues when attempting to process a $1,[redacted] check from another donor. I deposited the $1,[redacted] in my checking account and hoped to donate it to the GoFundMe under the donor's name and email for tax receipt purposes. Unfortunately, the transaction for the $1,[redacted] donation has not been successful. I am also looking to add a $25,[redacted] donation to the GoFundMe. Any advice on the best approach to resolve these issues and ensure the donors receive the proper acknowledgment would be greatly appreciated.

My brother, Gerardo C., passed away on March 6th, and Alexander C. created a GoFundMe fundraiser. He, being my brother's coworker, sent a portion of the funds to me, Jasmine C., Gerardo's Sister. However, almost 6 months have passed, and I have not received the rest of the funds. Despite my requests, Alexander C. has been unresponsive. I kindly ask for your assistance in ensuring I receive the remaining $[redacted] from the total raised of $3,[redacted]. Alexander C. transferred $2,[redacted] via Zelle initially but has not sent the outstanding balance. Your help in retrieving these funds and sending them to me, as intended, would be greatly appreciated.

I highly recommend the exceptional people at this service for anyone, even the skeptics. They have provided great services and security, and have been attentive to my needs and personal stories. Those facing delays in fundraisers should trust their hard work and dedication to keeping their promises. Let's remember they are also parents, children, and grandparents. I felt compelled to share my positive experience to encourage others to trust and support this amazing team. Keep up the good work!

I created an account for Karen Crofford to collect donations for the Fight for Jeff Crofford. I set up my withdrawal details using the GoFundMe app on my phone by providing my bank account information. The withdrawal was confirmed for the 14th, and I also received a successful email notification. The next day, I encountered log-in issues with the app, so I requested a password reset. However, the email link for resetting the password kept loading endlessly, preventing me from accessing my account. The withdrawal didn't arrive on the expected date. I'm unsure about the withdrawal status and faced technical difficulties. I need assistance to resolve this matter promptly to receive my funds. If possible, kindly reach out to me at my cell number [redacted].

I am seeking to withdraw the funds to cover the funeral costs for 9-year-old Adelyn McCormick and distribute the remainder to her mother, father, and stepmother. It has been over a week since I initiated this process with you. I keep receiving generic responses like "we're working on it" and "we'll be in touch." Even Adelyn's grandmother, Deb Schramm, reached out to you, and you provided her with reference number [redacted] today. I have provided all my details, including a copy of my passport and a photo of me holding the passport. You possess my TD bank account details in West Kelowna, British Columbia, yet you continue to hold onto my funds, benefiting from interest in your trust accounts due to delays. If this persists, I will escalate this matter to the media in British Columbia, Canada, and file complaints with the California BBB and British Columbia BBB. This situation must be resolved immediately; there are two households in need of assistance due to a tragic event involving a young girl. Gloria M. Taylor, 30-[redacted] Princeton Avenue, Peachland, BC V0H1X8. Phone: [redacted]. [redacted]

We launched a fundraising campaign, "Help Dusty Live a Full Life," organized by Philip Snell. All banking information was set up for daily emergency withdrawals for the kitty. After reaching $[redacted], the fundraiser disappeared following a withdrawal on the 16th. On the 17th, we couldn't find the fundraiser to check for new donations. Does its disappearance affect previous withdrawals? Additionally, since we hadn't met our goal, we tried to start a new fundraiser with the same purpose, titled "Dusty," organized by Phil George Snell. However, we're facing numerous issues trying to raise the remaining funds. Both of us are encountering login problems and are unable to set up banking details. We're receiving error messages consistently, and we're unsure why we're struggling to set up the fundraiser for the same purpose.

Hello, my name is Michelle Jagiello. I had a GoFundMe on my Facebook account, and there was $[redacted] in it. However, $[redacted] went missing and I am unsure of its whereabouts. The remaining $[redacted] was given to my mother even though it was intended for me. I experienced a house fire and lost everything, including my daughter who managed the account and mistakenly gave it to my mother. I am unsure of what steps to take as the funds are meant for me and it is displayed on my page. If you could contact me at [redacted], I would greatly appreciate it. Thank you for your help.

Hello, My friend recently initiated a GoFundMe campaign which was successful. When creating the account, we intended to make a personal fundraiser but encountered difficulty as the system kept requesting information about a company. Despite my friend having a small company, it lacks a website, which is now needed to withdraw funds. We reached out to GoFundMe and Stripe support, but Stripe insists on a company website. Is there a way to convert the account from a company to a personal one after starting the campaign? This would eliminate the need for a company website we don't possess. The email linked to the campaign is [redacted] Resolving this issue is crucial for the campaign's success. Your assistance in finding a solution would be greatly appreciated.

I created a GoFundMe page for Courtney Dunn, whose youngest child's father tragically passed away on August 24th. The page was set up to assist with expenses for the children. Unfortunately, her in-laws or ex-in-laws entered her home, disposed of all her and the kids' belongings by throwing them in the dumpster, and the items were then ruined by heavy rain. They have also been reporting every attempt to help Courtney, including reporting the GoFundMe page. Rory Dunn, the deceased, left a note blaming his wife for everything. His parents have cut her off completely, not even including her in the funeral arrangements. I am struggling to help Courtney access the funds from the GoFundMe page before it gets reported again. The funeral is scheduled for today at Osakis Catholic Church. It's a difficult situation, and I am at a loss for words on how to proceed.

I set up a GoFundMe campaign for a family with 6 young children who lost both parents to cancer. I am having issues with my account tied to an old email that is no longer functional. I have tried to reset my password, but the instructions were sent to the closed email. I managed to log in via Facebook, but now I can't change my email without resetting my password, which leads to the same issue. My new email is [redacted] I've submitted 2 help requests with no response and my withdrawal is under review for over a month. The funds are crucial for the family, and time is running out to transfer them before donations are returned. Please assist promptly. Thank you.

I created a GoFundMe campaign without linking a bank account and now have $[redacted] in funds that I can't access. I mistakenly set up a new account on Facebook, which isn't the one I intended to use for my gallbladder medical fundraiser. The correct fundraiser is under "Gull Bladder" for clarity. I am unable to withdraw the money and have not received any assistance despite trying various options to contact support. Any help in resolving this issue would be greatly appreciated. My contact details are [redacted] and [redacted]. The last four digits of my Wells Fargo bank account are [redacted]. Thank you for any assistance you can provide. - Sally F.

Hello, I hope you are doing well. I wanted to share that before the pandemic, my team and I launched a fundraising campaign for a film we are working on. Unfortunately, due to Covid-19, we had to postpone filming. Recently, when I logged into my GoFundMe account after a few months, I was surprised to see that our campaign had been deleted. Our sponsors have not received their donations back, and we are in need of withdrawing the funds for our project. Can you please assist us with this matter? Your help would be greatly appreciated. Thank you for your attention to this issue.

I am facing issues with accessing the donated money for my husband Frank Springer. My friend, Sharon Braswell, set up the withdrawal on 08/28, but despite multiple emails for assistance, no one has responded. The funds were donated by my 90-year-old mother and friends, and the delay is causing frustration. I am eager to have the money, which was intended for my husband, released promptly. The lack of communication is concerning, especially since the withdrawal was requested 2-5 business days ago. I am considering seeking legal advice if the matter is not resolved. Please contact me at [redacted] if there are any issues with the withdrawal setup by Sharon Braswell. Thank you for your attention to this urgent matter. Sincerely, Linda Springer ([redacted]) and Sharon Braswell ([redacted]).