My boyfriend and I started a go fund me for our daughter who recently passed away in th...

GetHuman-jaciscot's customer service issue with from August 2019

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The issue in GetHuman-jaciscot's own words
My boyfriend and I started a go fund me for our daughter who recently passed away in the NICU. I am withdrawing the money but it is his card, in his name. Wepay is having issues with payment identification even after I have sent in my drivers license I just also sent in a utility bill and is under review. Is there anyway to know if I used him as a beneficiary or if I put my name, I’m not sure if that is the problem since the card we are using to withdraw is in his name. Wepay states there is ** days until money is refunded into everyone’s accounts with this can I also know how long we have? This is concerning to me since I have been trying to withdrawal but it is taking too long. Will the money be refunded even though I am trying to get the information in place? Please contact me as soon as possible. *Sincerely, *Jaci Scott

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Customer service issue
Reported by GetHuman-jaciscot
Aug 5th, 2019 - 3 years ago
Seen by 14 customers so far
Similar issue to 15642 others
0 customers following this
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GetHuman-jaciscot started working on this issue
Aug 5th, 2019 9:33pm
GetHuman-jaciscot confirmed the issue is fixed. Hooray!
Aug 6th, 2019 9:33pm

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