GoFundMe Customer Service Issues

I currently have approximately $36,[redacted] in my account. I recently received two conflicting emails regarding deposits into my account. The first email stated a withdrawal of $35,[redacted].05 was scheduled, while the second email mentioned a deposit of $48.25. I am quite confused by this sudden change in information. The account in question belongs to Gord Somerville in Canada. Any clarification on this matter would be greatly appreciated as the funds are needed for urgent treatment. Thank you.

I am facing issues with my GoFundMe account. They have deactivated it without explanation, preventing me from managing my campaigns or withdrawing donations. A withdrawal request was made for a donation by my friend, but the funds were not received, and WePay stated a processing failure occurred, leaving either me or my friend owed $[redacted]. GoFundMe and WePay are not responding to my inquiries despite requesting personal information, including a Driver's License, which seems unnecessary. I provided sufficient details in the campaign and feel distressed as I am unable to access the funds. I am considering involving the Better Business Bureau for assistance. I urgently need clarification on why my campaign for a memorial tattoo repair and longstanding account were terminated, as well as an explanation from WePay regarding the failed withdrawal. Prompt resolution is crucial, as the lack of communication and withholding of funds is unacceptable. Your help is appreciated. Thank you. J

I urgently need the funds to settle outstanding hospital bills for further treatment. An urgent operation is required to prevent a severe deterioration in my condition. However, I am encountering an issue starting the withdrawal process. The system is prompting me for driver's license information, which I do not possess. I have tried to proceed with my passport and bank details, but the process is not advancing. I have already reached out via email regarding this matter, but I understand responses may be delayed, especially over the weekend. Is there a direct communication method available to address this promptly?

I recently made two donations on GoFundMe, with $[redacted] under the name Anonymous and $50 under Sarah Engle. I noticed extra charges of $15 and $7.50 on my card ending in [redacted] after the donations. These additional charges were not clearly indicated on the page, and I would have removed them had I known they would be added. I kindly request a prompt refund of these amounts back to my account. Your assistance on this matter is highly appreciated. Thank you, Angel I.

My friend, Jonathan, is managing my Go Fund Me campaign, and he invited me to join the team. After accepting, I tried to post an update with my photo as the thumbnail, but it ended up looking like Jonathan posted it with my picture in the update. I'm looking for precise step-by-step instructions or a link on how to: 1. Set my photo as the thumbnail for updates from me, 2. Post updates from me, and 3. Ensure I have fully accepted to be part of the team. My campaign is: gofundme.com/helpkimconradrecover. I appreciate your prompt assistance. Thank you.

I encountered a glitch in my campaign on Twitter. My Brother took over due to the issue as I had received $50 in donations. I set it up to withdraw and tried to deactivate my account. I believe it deactivated, but someone helping me said both accounts still seem active. I need to deactivate my account to avoid having two active ones. My brother is managing the one that should remain, and mine can be deactivated. When I tried, it mentioned the money couldn't be refunded and offered other options. I selected to stop the public from viewing the campaign, but connected tweets remain. How should I proceed to resolve this situation and move forward?

I am Patricia Booher, the mother of Teresa Jean Mannon, who sadly passed away on January 28th, [redacted]. A GoFundMe account was created by Shelly Sanders to cover Teresa's funeral expenses. However, the Funeral Home claims they never received any funds. Allegations have surfaced suggesting that Shelly Sanders may have kept the $[redacted] raised through the account. Unfortunately, Teresa was cremated without proper arrangements. My only desire is to uncover the truth regarding the funds raised for my daughter's burial. It is essential to ascertain who benefitted from the donated money and why it was not used for its intended purpose. I, Patricia Booher, seek transparency and closure in this matter.

I'm experiencing an issue where a donor disputed a donation, alleging fraud due to our past relationship. As a result, gofundme allowed a chargeback, leading to fees for me. I possess evidence of the donor's details showing the donation was voluntary. I am seeking guidance on the next steps for this matter as I feel unsupported. My interactions with gofundme's customer service have been unsatisfactory, with conflicting messages about the status of my case. I am deeply disappointed in the lack of assistance from gofundme and am hesitant to utilize their platform in the future.

I need to withdraw the funds from my campaign to make a payment to the school. I used my Facebook profile to create my GoFundMe, but the name does not match my legal name on my bank account. I have a top donor who is a family friend willing to help me pay the school if I refund everyone. I am aiming to deactivate the campaign to see if it refunds the donors quickly so my friend can assist with the payment. I aim to make a $[redacted] payment tomorrow towards my goal.

I recently signed up as a Member of "Funding for Tulsi Devi Service" by Etienne Berard. After coming across disturbing images of him online, I urgently request to have my name removed from the membership. It has come to my attention that he may not be a genuine follower of the late Srila Prabhupada as he portrays, potentially deceiving people for financial gain. I have reached out to ISKCON (International Society for Krishna Consciousness) in Montreal, where he resided, to address this issue. I feel embarrassed to be associated with someone who appears to be so insincere. I hope that my request to disassociate my name is processed promptly to safeguard my reputation. Thank you and best wishes.

I am interested in learning about what actions can be taken in response to a fabricated and defamatory GoFundMe campaign. The situation involves a man seeking custody of his son, who misrepresented a photo to solicit funds for a legal battle. The child's mother, a foster parent to medically fragile children, is unfairly targeted by these false claims. She now has to endure the emotional and financial burden of addressing this issue in court. As a dedicated mother, this unwarranted attack is deeply distressing. What steps can be taken to address this malicious campaign and ensure the funds are returned to the donors?

I need assistance regarding the funds of my niece, Camille Theresa Bedward, who passed away on May 9th, [redacted]. I have been unable to access the funds despite receiving emails about setting up withdrawals. Despite my attempts, I could not proceed further. Unfortunately, I experienced another family loss when my sister passed away in July, and I was traveling, causing me to miss the August 28, [redacted] deadline. Despite reaching out to The GoFund Team for help and requesting an extension, I did not receive any response. Now, I am seeking assistance to access the funds that are meant to support my two grand-nieces and one nephew left behind by my late niece. I initiated the GoFund account at Regions Bank in West Palm, with a monthly deduction of $8.00, but still face obstacles in accessing the funds. Despite my repeated attempts to seek help from the team, I have not received any assistance. Thank you for your attention to this matter. Sincerely, Hortense Anderson-Steele.

Hello, I am reaching out for information regarding an account for my late best friend, Karina Del Bel. We organized a GoFundMe campaign, raising approximately 50K within two weeks, transferring the funds to her Chase bank account before her passing. However, her parents, named as next of kin, faced challenges accessing the account during probate. Recently, we were informed by CHASE that the account no longer exists. Given her father's deteriorating health from lung and bone cancer and her retired mother's financial struggles, the funds were crucial to help cover medical expenses as Karina had intended to support her family. Seeking your assistance to verify the account's existence and facilitate the release of funds. Your prompt attention to this matter is vital as her family is in urgent need of this support. We supported Karina's cause anticipating her family's reliance on these funds. Please contact me soon to discuss how you may be able to help. Warm regards, PC

I started a GoFundMe campaign on September 3rd to provide generators to those in need in the Bahamas. Last Thursday, I requested a withdrawal to send the generators urgently. Originally, it stated it would take 2-5 days, but now the status shows "Account under review" with funds to be released on September 27th. It's been almost three weeks without power for these people, and it's frustrating to wait for the funds to be released. I feel hesitant about using GoFundMe again and will warn others. This delay in releasing funds is unacceptable, especially in an emergency relief situation. GoFundMe should consider having more customer service reps to avoid such issues. Leslie L. [redacted]

I set up a campaign on GoFundMe to help me investigate stolen identity and property. I noticed there is another person with the same name, Travis Jon Walkup, who lives on a road near my dad's property. Despite the similarities, our locations are different. When I typed the first letter of my name, "T," Travis Jon's name appeared in the search box, which is puzzling. I tried calling the number I found online but my phone wouldn't allow the call. However, using my mom's phone, I was able to reach Travis Jon's daughter. I suspect there may be a link to my stolen hospital records. I am concerned about how his name showed up on my phone without any apparent connection to my campaign. Please contact me via email at [redacted]

I would like to report a page regarding Justice for John in Mount Airy. I possess a video of him making derogatory remarks toward children that I can provide if necessary. The community successfully started a GoFundMe campaign for the legal fees of two minors, but it was mysteriously taken down. I don't understand why the offensive man's GoFundMe page is still active. I believe his should be removed as well. Many are questioning the fairness of allowing his page to remain while the minors' page was removed. His page should also be deleted due to his history of violent charges. Thank you for looking into this matter and providing an explanation.

I received this email notification: I regret to inform you that your withdrawal of $3,[redacted].04 CAD on 09/26 from WePay Payments has been canceled. The withdrawn funds have been returned to your balance. Thank you for your understanding, and we apologize for any inconvenience this may have caused. If you have any questions or need further assistance, please reply to this email directly. I'm uncertain about the reason for the cancellation of my withdrawal and unsure about the steps I can take. One possibility I consider is a name discrepancy between my gofundme account and the legal name linked to my bank account. As a transgender individual, I must use my legal name (Abdullah Tout) for official matters, even though I go by Yasmin Dia in my gofundme account to protect my privacy. I would like to resolve this matter without disclosing my legal name publicly.

I am currently trying to set up a GoFundMe campaign, but I am facing significant issues. I am transgender and a small Mixer.com streamer looking to receive donations. I want to maintain my privacy and security by keeping my deadname confidential. However, GoFundMe requires the use of full legal names in the title, which is perplexing to me given their support for transgender individuals. I do not feel comfortable sharing my deadname, which is why I chose GoFundMe over PayPal. I am seeking to create a campaign without revealing my deadname and ensuring complete security. I am wondering if this is achievable on the platform.

A friend of mine, an elderly gentleman, is facing health issues like COPD and others. Recently, he has been without power at his home for nearly two months, with a power bill of approximately $1,[redacted]. Despite seeking assistance from various organizations like Community Action, Back Bay Mission, and Salvation Army, they have only been able to provide limited help. This situation has worsened his health, leading to hospitalization. Now discharged, he is forced to sleep in his truck due to the lack of power at his home. I have been trying to support him with meals and gas money, but he urgently needs help to restore his power. I'm concerned for his well-being and would appreciate any guidance on how to assist him in resolving this critical issue. Thank you. - Misti O.

Hello, this is Stacey. I have set up a GoFundMe for my brain tumor treatment. I noticed some discrepancies with the deposits showing up in my account between the 4th and the 11th. There were several deposits indicated on my bank statement, but I only received one on the 12th for $19. I am concerned about the missing deposits from September 3rd to the 8th, which were not reflected in my daily checks. The first deposit that I did receive was on the 9th for $19.12. I am reaching out for assistance in clarifying these transactions, as I want to ensure everything is in order for my surgery. Thank you for your support and understanding, your help in investigating this matter is greatly appreciated.