March *, **** I started a GoFundMe campaign for a honeymoon fund. I was notified on the...
GetHuman-helenaru's complaint issue with Gofundme.com from March 2019
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The issue in GetHuman-helenaru's own words
I was trying to create a honeymoon fund ... March *, **** I started a GoFundMe campaign for a honeymoon fund. I was notified on the same day that my account had been suspended due to suspicions correlating to the input destination of their honeymoon - due to U.S. sanctions. I have had vague contact with no solutions and account still frozen almost * weeks later. I have been told that I will be notified when the process is complete but have had no contact or confirmation. I have looked for help contact information that would assist me but have found nothing. The only contact being the single email thread that has completely silenced their response.
What I didn't realize was the restrictions due to u.s. sanctions
I would like gofundme to unsuspend * unfreeze my account so that I may refund donors who have contributed to the campaign. Suspending my account just robs people of their money and leaves people very suspicious of the GoFundMe platform. Relatives think GoFundMe is a scam now, set up to rob people willing to donate money towards a good cause.
Have been using another platform for donations.
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