I had a friend that started a go fund me page for my sister due to her house burning do...

GetHuman-s_arnone's customer service issue with Gofundme.com from March 2019

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The issue in GetHuman-s_arnone's own words
I had a friend that started a go fund me page for my sister due to her house burning down. The total in donations was ***.**. Go fund me took out nearly half of the money. So my sister end up receiving only ***.** dollars. My sister and her son ended up losing everything except for the clothes on their back. Her * puppies ended up dying in the fire as well which were sold. Not knowing that go fund me was going to take all the money since GO FUND ME platform states that they are free. My question is why didn't she receive all the money? You will not get good reviews if you are doing this to people when the intention of the go fund me page was to make sure that she could get the whole amount of the funds so she could get back on her feet. I am asking on how do we go about getting the whole amount to my sister which was ***.**? I will not ever donate to someone going through gofundme.com because you take a large portion of the amount donated for fees. I will be waiting for your response.
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Gofundme.com

Customer service issue
Reported by GetHuman-s_arnone
Mar 12th, 2019 - 5 mons ago
I have an issue with Gofundme.com too
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Seen by 7 customers so far
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Timeline
GetHuman-s_arnone started working on this issue
Mar 12th 4:01pm