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I have a go fund me page open for my families moving exapenses. I have one friend Sarah...

GetHuman-namastel's customer service issue with Gofundme.com from July 2018

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Gofundme.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-namastel will need to dig through the advice provided by Gofundme.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-namastel can let us know if they help or not.

How Do I Change My Phone Number on My Gofundme.com Account?How Do I Change the Name on My Gofundme Account?How Do I Stop and Cancel My Gofundme.com Fundraiser?How Do I Get a List of People Who Donated to My Fund on Gofundme?How Do I Change My Gofundme Goal Amount?

If you don't see a guide here that matches the problem you are having, please see if Gofundme.com has better answers for you: Gofundme.com Help Center

The issue in GetHuman-namastel's own words

I have a go fund me page open for my families moving exapenses. I have one friend Sarah who donated $** yesterday ****** and then today ******* she donated another $**. It showed up that she had donated and that my total amount was $**. (That’s all that’s been donated so far) later I looked and her first donation of $** isn’t in there and I have not moved it to any card of mine. I talked to her thinking maybe she took the $** back (idk if that’s possible) but she said she didn’t. She then donated another $** today after I told her. Bringing my total donation to $**. With those three donations it SHOULD be $**. Where did the first $** donation go?? My go fund me page is https:**www.gofundme.com**s*opig?sharetype*teams&member*******&pc*ot*co*dashboard*a&rcid*******d*********a***aa******c*****Sarah and I both would like to know what happen.

GetHuman-namastel did not yet indicate what Gofundme.com should do to make this right.

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Gofundme.com

Customer service issue

Reported by GetHuman-namastel

Jul 10th, 2018 - 5 years ago

I have an issue with Gofundme.com too

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Seen by 12 customers so far

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GetHuman-namastel started working on this issue

Jul 10th, 2018 7:37pm

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