Gofundme told me I was already in their databank, a total surprise to me, so they told...

GetHuman754996's customer service issue with Gofundme.com from June 2018

Help with my Gofundme.com issue
The issue in GetHuman754996's own words
Start a Gofundme account for a dear friend who has lost her college financial aid, even tho she passed all her classes ... Gofundme told me I was already in their databank, a total surprise to me, so they told me to just log on. I didn't have all the info they asked for, like my password. Gofundme said they'd send me some sort of code to sign in, but that was over two days ago and I still haven't heard from them.
I have never signed up for gofundme so don't know why their database says I'm already in it* no matter, since they still won't*haven't sent me the supposed code I was told I need.
They could send me the code. Could let me start at beginning, ignoring what they said about me being already in database.
I'm new. Just tried to start this campaign * days ago. See above for why I haven't been able to do so.
Went to similar site, no deal. Tried to email GFM. Brother started own account* I contributed* could that explain why GFM says I'm already in database?
I have an issue with Gofundme.com too
How GetHuman754996 fixed the problem
I texted them that, although I had contributed to one Gofundme account, I had never set up my own account. Someone finally got what I was saying and sent me a new password so I could set up an account.
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Customer service issue
Reported by GetHuman754996
Jun 6th, 2018 - a yr ago
I have an issue with Gofundme.com too
Fixed
GetHuman754996 shared how to fix
Seen by 10 customers so far
Similar issue to 161 others
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Timeline
GetHuman754996 started working on this issue
Jun 6th, 2018 3:05am
GetHuman754996 indicated the issue is not fixed yet.
Jun 6th, 2018 4:09am
GetHuman754996 indicated the issue is not fixed yet.
Jun 6th, 2018 4:19am
GetHuman754996 indicated the issue is not fixed yet.
Jun 6th, 2018 4:35am
GetHuman754996 indicated the issue is not fixed yet.
Jun 6th, 2018 4:36am
GetHuman754996 indicated the issue is not fixed yet.
Jun 6th, 2018 4:39am
GetHuman754996 indicated the issue is not fixed yet.
Jun 7th, 2018 5:43am
GetHuman754996 indicated the issue is not fixed yet.
Jun 7th, 2018 3:16pm
GetHuman754996 indicated the issue is not fixed yet.
Jun 7th, 2018 3:20pm
GetHuman754996 confirmed the issue is fixed. Hooray!
Jun 9th, 2018 5:59am