I'm trying to set up a withdrawal and their system keeps having an error of not being a...

GetHuman-elaine_p's customer service issue with Gofundme.com from May 2018

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The issue in GetHuman-elaine_p's own words
I'm trying to set up a withdrawal and their system keeps having an error of not being able to validate my account. I've sent an estatement, a canceled check (with routing and account numbers shown) and they still claim they can't find I have an account there. Very frustrating as this is for my husband's hospital bills and we really needed the money.
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Gofundme.com

Customer service issue
Reported by GetHuman-elaine_p
May 1st, 2018 - 7 mons ago
I have an issue with Gofundme.com too
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Seen by 52 customers so far
Similar issue to 6889 others
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Timeline
GetHuman-elaine_p started working on this issue
May 1st 11:03pm
GetHuman-elaine_p indicated the issue is not fixed yet.
May 2nd 1:57am
GetHuman-elaine_p indicated the issue is not fixed yet.
May 3rd 12:47am