Told me to submit photo of ID. I did. Waited the * business days still locked out. Call...

GetHuman-fbolstri's customer service issue with GoBank from April 2018

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The issue in GetHuman-fbolstri's own words
Trying to activate replacement card ... Told me to submit photo of ID. I did. Waited the * business days still locked out. Called the CS line and was told the images were blurry by the robot. So I logged on and submitted again on the website. Again waited the * business days. Still Nothing!!!
This all started last Thursday now it's * Saturdays later and still nothing? Seriously? Checks can't be deposited or accessed so I'm a week behind on everything including my RENT!!! Not to mention my medication that I NEED to take daily but am * days behind as well as my son and daughters meds that can't be picked up because I can't access my card to pay for them. WHAT IS THERE NOT AN OPTION TO SPEAK TO A REAL. PERSON?
Put an option to talk to a real representative, not the stupid computer number system with no human option. I need my account back on ASAP... figure out an easier more EFFICIENT way that WORKS to handle the ID situation. I mean u have all security questions and u also have my ID front and back twice now and u can't tell its me? Have someone effing call me then so I can talk to them, FaceTime me or something, this is rediculous!!!
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GoBank

Activation of replacement card as well as document upload to prove my identity
Customer service issue
Reported by GetHuman-fbolstri
Apr 21st, 2018 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 5514 others
0 customers following this
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Address on the Account
Date of Birth

Timeline

GetHuman-fbolstri started working on this issue
Apr 21st, 2018 3:09pm
GetHuman-fbolstri indicated the issue is not fixed yet.
Apr 21st, 2018 4:27pm

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