GoBank Customer Service Issues

I purchased a go card on 6/2/23 and added $[redacted] at the cashier. After waiting for 30 minutes, I checked my balance to find it at zero. I tried the app with no luck, leading me to call customer service multiple times. Finally, I spoke with a representative who said she needed to refund the money, which could take up to 14 days. I rely on this card to pay my bills promptly. Can you clarify what went wrong with my card and why the funds are missing?

Two nights ago, I discovered that all my cards were stolen. My name is Conard Dwayne Jackson. It has been challenging to reach anyone regarding this issue. I am unable to access my accounts or withdraw money due to this incident. This business practice is unacceptable. It is frustrating to not have easy access when my money is at stake. Despite being a loyal customer for years, the difficulty in contacting support and the delay in resolving this matter is inconvenient and costly. The process needs to be more efficient for customers dealing with their finances. Thank you for your attention to this matter. Your prompt assistance is appreciated. Thank you for your understanding at this time.

Good morning, I recently fell victim to identity theft. I received a text message from the phone number 1-[redacted] claiming to be from GO2bank about a new debit card being sent to me. I did not apply for this card and my credit is frozen. I need assistance resolving this concerning issue promptly. Thank you.

I have $1,[redacted].58 but I can't access it as I'm waiting for my card to arrive. It's been around 13 days, and I have bills to pay and groceries to buy. I'm frustrated with the delay as I need access to my funds urgently. Is there a way to transfer my balance to Cashapp and close my account due to the inconvenience caused by the delay in receiving my card?

On June 6, I tried to dispute a claim. However, my account got locked and blocked. Although they resolved the dispute and credited the money to my account, I am unable to unlock it. I am unable to contact them since the provided number requires a card I no longer have. I just want to access my money. Please assist me in resolving this issue. Thank you.

Go Bank recently overdraw my account by depositing $[redacted] into the vault, causing a $[redacted] overdraft. Despite insufficient funds, the transaction went through without putting the $[redacted] in my vault account. As a result, I can't access my money in the vault as any transfer will be offset by the overdrawn amount. This issue has persisted for a week, with Go Bank acknowledging the problem and promising a resolution. Waiting a week for a fix is unacceptable.

On my Go2Bank account, I transferred money from another debit account successfully last night at 2 am for $25 plus Go2Bank fees. Today at around 4 pm, I tried to transfer $[redacted] plus Go2Bank fees and received an error message saying it couldn't process. GoBank sent $[redacted] over, which shows in transactions but not in my Go2Bank account yet. After contacting Go2Bank, they informed me that it might take around 30 minutes for the transfer to show up. I could see a pending $[redacted] in Go2Bank. Last night's transfer happened almost instantly. I'm concerned about this delay and considering canceling the transfer on GoBank. I need the money to fix my car for work tomorrow. Your assistance in resolving this matter promptly is greatly appreciated.

I am having trouble activating my new card. I believe the issue is with my password. Even after creating a new one, I still receive a message stating that my email and password do not match. I have been unable to access my go-to bank app on my smartphone for months due to this password problem. Now, when trying to activate my new card by scanning it, I am still unsuccessful. This situation is becoming very frustrating. Can someone please assist me over the phone and guide me on what steps to take? Initially, I set a password and was told I would receive a code via Gmail. However, when trying to input the code, I encountered difficulties navigating back to the correct page. This has happened numerous times, and I am unsure of the correct procedure. I kindly ask for help in accessing my account to activate my card and regain access to my funds. Thank you.

I received a fraud alert text from GoBank regarding a fraudulent purchase. I confirmed it wasn't me, and my card got locked. Today I called to unlock it specifically for ATM withdrawals. However, after being transferred a couple of times, I ended up waiting over an hour on hold in the hopes of finding someone who could assist me in unlocking my card for ATM use.

Hola amigos, mi nombre es Cesar Hernandez. Desde hace algunos días, he notado algunas transacciones sospechosas en mi cuenta, especialmente cuando pago en gasolineras. A veces me cobran más dinero del solicitado, llegando a ser hasta $50 adicionales sin autorización. Ayer, al pagar por combustible, nuevamente me sacaron más dinero de mi cuenta. Me gustaría recibir ayuda con esto, ya que hay transacciones de Uber que no aparecen al procesarlas, y otros cobros adicionales. ¿Podrían revisar mi cuenta para identificar transacciones duplicadas? Agradezco su atención y espero su pronta respuesta para resolver este problema. Muchas gracias.

I am frustrated with the service I received from this financial institution. My online transactions were denied on August 27th, and I have not received any goods or services from the merchant. Despite contacting them, they confirmed they did not receive any payments. As of September 6, the transactions are still pending. It took me four days, since August 30th, to finally speak to a representative after multiple attempts. The person I spoke to said they filled out an affidavit and assured me the money would be back in my account within 48 hours. However, even considering the holiday, this timeframe has passed without any resolution. I am currently on hold with them as I write this, waiting for over 25 minutes. I am extremely frustrated and considering reaching out to the media. All I want is my $[redacted] back.

I received a new card by expedited mail today. I encountered issues trying to activate it as I did not receive a 6-digit code on my phone and was unable to complete the process on my computer. Now my account is locked, showing me information for a different account. My old card was replaced due to it being locked, though unused. As a new customer, I've experienced various problems with this account. I paid $25 to have the new card mailed for accessing my funds. I urgently need to activate the card to access my deposited money, ending in [redacted] with an expiration date of 10/27. Your assistance in resolving this is greatly appreciated. Thank you.

There's a telemarketer working out of [redacted] West College Street in Marshall, Missouri that has been using my information improperly. Unbeknownst to her, I am the owner of the property where she operates. She seems to be involved every time I reach out for services, be it from the bank or my phone provider, Verizon. This has been ongoing for quite a while now. I've had two of my cards compromised after updating my address from several previous locations. They've been able to get access to my CCNA switching information from Oracle.

I bought a Go2 Bank card at a 7-Eleven in Desert Hot Springs, CA to use for Uber. I have only used it three times, and I received my permanent card in the mail. However, when I activated it, I saw only $68 on the card, which should be more. I have only used it for Uber, so I don't recognize these extra charges. Can someone assist me in resolving this issue and potentially removing these charges? Additionally, I would like to set up direct deposit. Thank you, and have a nice day. Best regards, Marie Williams.

I recently received an email from GoBank stating that my account has been restricted. I promptly submitted all the requested documents they asked for and received confirmation that they were received. However, a few days later, I received another email stating that they did not receive the necessary documents and have decided to close my account. This situation has caused me to be late on paying my bills, resulting in late charges. This experience is truly disappointing and unnecessary, especially considering I rely on direct deposits for my work checks. I have been a loyal GoBank customer for years, and this outcome has left me extremely dissatisfied.

I recently used my go-to bank card to add $[redacted] at Dollar General, but when I attempted a transaction later, it failed, and the app notified me of a new card being issued. Despite not using the card since last month, it was unexpectedly locked. The $[redacted] deposit from last night is missing from my account, leaving me without access to my funds. Despite numerous attempts, I cannot reach anyone via phone or chat to inquire about this sudden card cancellation and replacement. The lack of information on when this decision was made is causing distress as the frozen card holds all my available funds, and the new card has not arrived yet. The tracking status states it is still in print. Desperately seeking assistance to understand and resolve this issue promptly.

I purchased two Go2bank cards to pay my bills, but I am encountering issues activating them. The number on the back of the card instructs me to activate them, but I have been unsuccessful as it keeps saying activation is currently unavailable. I have followed all the steps, but with no success. I requested a refund and was provided with case number [redacted]70. Your assistance in this matter would be greatly appreciated. - June L.

My card was stolen three months ago, and I've been struggling to report it due to my mental disability. I can't remember the Gmail account linked to it. My social security funds go into a GoBank account. I have been in and out of the ICU and urgently need access to my money for medication and food due to diabetes and heart issues.

Hello, I am reaching out because I have been trying to get in touch with the bank but have been unsuccessful due to the high volume of calls as mentioned in their recording. Unfortunately, I am unable to remember my login information, such as email address, username, or password. I would appreciate any assistance you can provide in helping me resolve this issue. Thank you.

I am unable to access my bank account as I can't remember my username, password, or the email I used to set up the account. I keep getting messages about low funds, but I have lost my card and can't remember the last four digits. How can I close all my accounts and transfer the remaining balance to another card? When I called customer service, I was instructed to provide the last four digits of my card, which I couldn't do. I have my name, birthday, and social security number to verify my identity. How can I proceed with closing my account or getting a new card sent to me? Thank you.