GoBank Customer Service Issues

I am currently facing financial hardship and rely on NetSpend cards. I am in danger of eviction and attempted to contact their customer service for assistance. However, after providing my information, I was unexpectedly disconnected. This urgent situation requires immediate attention to prevent my eviction. I can be reached at [redacted]. I urgently need a callback to address this serious issue before the sheriff arrives to carry out the eviction.

I had $[redacted] in fraudulent charges on my account, and three months later, I was credited $[redacted]. I never received the provisional credit. Due to the stolen money, I unknowingly went into overdraft, resulting in 6 overdraft fees. Go2bank claims these fees are valid because I didn't dispute the specific transactions that led to the fees. I am struggling to make them see that if my money hadn't been stolen, I wouldn't have been in overdraft in the first place.

I am currently on lunch break. I have been locked out of my account after changing my address multiple times due to relocating while searching for a place to live. Unfortunately, I encountered a scam where someone took $3,[redacted] from me. Subsequently, changing my address triggered a lock on my account. I requested a new card and went through the verification process last Thursday, with the expectation of a response by Monday. However, upon calling them, I was instructed to contact them, with emails sent on the 17th. I am struggling to reach them due to technical issues. I am dependent on disability payments and urgently need access to my funds. I have exhaustively attempted every possible means without success. Assistance is necessary as my mother is in the hospital, and this situation is adding stress to an already challenging time.

I purchased a Go2Bank Prepaid Visa Debit Card at Dollar General three nights ago. I loaded money onto the card but have been unable to use it or access my online account as advised by the customer service agent. I feel like I am getting the runaround and no one is assisting me properly. This issue has caused me frustration and anger as I bought the card specifically for this purpose. I have called the provided number five times but received no help. I am seeking assistance in activating my card so I can access the funds. Thank you for your time and help. My name is S. Brown.

I cannot access the original email associated with [redacted], so I do not know the password for that Gmail account. The original card without a chip was stolen on March 17th. On the following business day, Monday, March 20th, I received my new card with a chip, ending in [redacted]. This is the card that needs to be activated, and it has a balance of $65.69. Please assist me in getting my account in order and accessing my funds as soon as possible. I am frustrated and eager to withdraw money from the ATM. Today is my birthday, and I would appreciate a quick resolution.

I have funds in my account, but I lost my card. I tried to transfer money to my sister but couldn't enter the verification code to authorize the $1,[redacted] transfer. She declined it, locking my account. Since my car, containing my wallet, was stolen in [redacted], I don't have my card or the 16-digit card number to unlock my account without a state ID. I have a Visa Go2Bank card with my picture but no ID. I want to transfer the money to my Go2Bank account. I lost my Visa Go2Bank card in [redacted], and I couldn't report it stolen because I didn't remember the card number.

I am currently helping a resident who has connected their GOBank account to their DAVE prepaid debit card. The account shows a balance of $[redacted] linked to a MasterCard ending in [redacted]. However, he claims he never received the card and is unable to access his funds. He is having difficulty transferring funds to his DAVE account due to a lack of access to the GOBank routing numbers. The provided customer service numbers ([redacted] & [redacted]) connect to an automated system requesting the 16-digit card number, which he does not have. His social security number and date of birth were not accepted. In an attempt to resolve the issue, we tried chatting with an "expert" online but were instead directed to a page requesting card information. I kindly request assistance in granting him access to his funds or issuing a full refund.

Hello, I am Richard Christman. I have been struggling to activate my card. When attempting the automated activation process, it does not seem to work. My card was stolen, and I have ordered a replacement. The old PIN does not work, and I need assistance resetting it for my online banking. I have been attempting to resolve this for over a week, speaking with various representatives, yet haven't made any progress. I am feeling quite frustrated. I cannot recall my online banking password, leaving me unable to proceed. I am in need of someone to contact me, verify my details, and assist in activating my new card. Due to being disabled and recent hospitalization, I am struggling to manage this process. Your help is greatly appreciated.

I recently purchased a Green Dot prepaid Visa card, activated it, and attempted to set up an account. However, I received a message stating I already have an account. I am a 61-year-old man with disabilities and faced challenges related to my Social Security deposits, which used to go to a Walmart card a few years ago. Social Security advised me to contact you for assistance. Despite trying to reach out via chat, I keep being asked for $10 every time I communicate with them. The $[redacted] on the prepaid card is meant for my utilities and medication, vital for my epilepsy and Parkinson's. I have ended up in the hospital three times due to the stress from this situation. Even my doctor tried contacting them with no success. Social Security and my doctor recommended your services. Can you please assist me in resolving this urgent matter?

I am attempting to access my regular bank account where my tax refund and stimulus were directly deposited onto my bank card. I have the account number, routing number, and the date of deposit. Unfortunately, I no longer have access to my old email or password for logging in, and I may have misplaced my physical card. I am seeking assistance in locating my funds and the IRS is also assisting in tracking the deposit. I am unsure how to proceed from my end to resolve this issue.

I recently transferred money from my Cash App card to another card that didn't work. I'm trying to retrieve the funds back into my Cash App account as the transfer didn't go through. I was informed that the payment cannot be reversed directly by Cash App, and they require assistance from my bank to locate and retrieve the funds. I have provided details of the transaction to my bank's branch manager, including the deposit amount of $40.00, date of deposit 4/17/23, bank name PATHWARD, NATIONAL ASSOCIATION, and the last 4 digits of my debit card [redacted]. The Retrieval Reference Number [redacted]13 will be essential for the bank to trace the deposit. If my bank has trouble locating the deposit, Cash App has requested that I answer three questions pertaining to the disputed activity, including personal information, transaction details, and an explanation for the error. Additionally, they have offered the option to upload supporting documentation to aid in their investigation.

Due to suspicious activity, my bank account has been locked for two years. I deposited my stimulus check into it, only to receive a message about the account being locked due to suspicious activity. The bank is holding my money hostage but won't let me access it because I can't remember the phone number I used to open the account. As a result, they claim I am not fully verified to access my own account since [redacted].

I cannot access my go2bank account as I have forgotten the phone number associated with it. I have been locked out for 2 years and can't recover it despite depositing my stimulus check. The replacement card sent was defective and advised to be thrown out, leaving me without the card number. I possess the check transaction number and egift card details, except for the inactive card information. I seek to transfer the balance to another account or receive a check for the total amount, deducting the $25 Sephora and $50 Footlocker egift card values, which I haven't used. My priority is to retrieve my funds.

I need to talk to a representative. I am the administrator of my late sister's estate. She has a Walmart Money Card with remaining funds. I have submitted all required documents and a letter from my attorney via certified mail to the address specified for Walmart Money Card in West Chester, Ohio, mentioning the necessity of these funds to settle her estate during the probate process. This has been done thrice, and a person named Jason Cook has acknowledged receipt. Despite numerous phone calls, I have not received assistance. Could someone please help me resolve this issue?

My account got locked because they didn't receive my driver's license on time. After sending it the first time and waiting a few weeks, I contacted them. They claimed not to have received the email. I resent it while on the phone and made sure they received it. They mentioned it could take up to 10 days for my account to unlock. However, it has been about 14 days since then, and my account is still locked despite their reassurance during our last conversation.

I have been trying to reach go-to Bank since December regarding a disputed transaction. I followed all their instructions, provided necessary information, and was issued a check on February 1st for $[redacted].09 instead of $[redacted].09 as promised. Despite giving all my details, including my ID, social security, claim number, birthday, and phone numbers, they keep giving me the runaround, hanging up on me, or claiming I provided incorrect information. I even spoke with the CEO, who assured me a check would be issued within 2 weeks. It has been 4 to 5 months of continuous issues. I have been homeless in Tulsa, struggling to support my family, and have not received the promised funds. The funds were deposited back onto the card I reported as lost or stolen, instead of a new card as agreed upon.

I recently experienced a breach of my Equifax credit report. Got a notification from Qlink, Assurance Wireless, True Connect, and Track Phone government phone assistance regarding unauthorized access to my information. Received a concerning letter about individuals requesting my data. Noticed unfamiliar entities like Lumen.com and NYSE involved, not associated with me, potentially accessing my phone account. It seems someone may be breaching my system as there should only be one account per person. Additionally, a subcontractor for Google keeps changing my passwords regularly, causing further concern about my online security.

I currently have one go2 account with a balance and another one without any funds. I'm anticipating a debit card for the account with money, whereas I already have a debit card for the empty account. Unfortunately, I've been informed that there is no way to transfer funds between the two accounts. Additionally, I've been blocked from using the cash pick-up option. The only solution they have provided is to wait seven to ten days for the card to be delivered. I find myself in a difficult situation as I am away from home and require money for gas to return.

I've been attempting to activate my card for the last two days, and it shouldn't be this challenging or time-consuming. I have funds on the card that I can't access because I can't activate it. I'm unable to reach a representative, and the automated system doesn't recognize my three-digit code. Please contact me to assist with activating my card. If this issue isn't resolved, I may need to escalate it further.

I noticed an unauthorized charge of $39.99 to SNFLGMRA.COM on 4/4/23 in my account. I did not authorize this transaction and after researching, I found out it's a scam. I am requesting an immediate refund of the amount. I have attempted to contact Gobank multiple times last week and today to resolve this issue. Unfortunately, I faced significant wait times during each call. The first call I abandoned after 15 minutes on hold. On the second call, I waited for 30 minutes before giving up. The third call had me on hold for 45 minutes before I gave up again. Today, I made my fourth attempt and waited an hour and a half. This situation is frustrating and unreasonable. I urge to have my funds reimbursed promptly.