GoBank Customer Service Issues

When I opened an account with this company, I was unable to include my middle name due to the application not having a specific field for it. Despite providing my driving license and social security card to customer service for correction, my issue remains unresolved. I found no option to input my middle name, resulting in only my first and last name being recorded. Despite contacting multiple numbers, including 1-[redacted] and 1-[redacted], I have faced confusion between Go2Bank and Green Dot, as they seem to have no knowledge of each other. This situation could have been easily rectified if they had allowed me to update my name from Mark Henderson-Rainey to Mark Anthony Henderson-Rainey, with just the addition of my middle name. Now, I fear my check may be returned due to this oversight. My email for correspondence is [redacted] Thank you.

I received an email stating that my login email address was changed without my approval. When I tried to access my account, I was denied. Upon contacting customer service, I discovered that there were unauthorized transfers totaling $[redacted] made from my account. I filed a fraud complaint and received a claim number, which was later updated after my initial claim was denied. Despite providing necessary documentation, my claim was not immediately resolved. Today, I noticed my account balance had been increased by $[redacted], most likely due to the reimbursement for the unauthorized transfers. While speaking with a representative regarding the balance, the call was disconnected multiple times. When I finally reached a member of the technical team, I was informed that the refund had not been confirmed and I would have to wait. Unfortunately, the call ended abruptly before I could address the discrepancy in my account balance. I hope to receive clarity on this issue after spending considerable time contacting customer service.

I purchased two Go-To Bank debit cards today. I am encountering issues while trying to activate them. When inputting the card numbers, the system states they are correct, but when I enter my Social Security number, it indicates an error. I am worried and seeking a resolution for these two cards. One card has $85, and the other has $50 loaded on them. I have the Walmart receipts for these purchases. Please advise on how to proceed with ensuring the cards work or obtaining a refund.

I recently had my arm card, phone, and go-to app stolen. The individuals who took them changed all the information. I have been contacting the support line for the past three months to request a new card, but they are unable to assist me without the updated phone number and address, which I do not have. I am facing eviction as I cannot access my funds. Please, can someone offer me assistance with this situation?

I have experienced identity theft twice this year and I am disappointed with how my bank handled it. Despite crediting some charges, they later reversed two of them and caused me significant problems. I have also had unauthorized charges that were not reversed yet, adding to my concerns. After declining a charge and confirming it was not mine, my account was frozen, forcing me to wait weeks for a new card. I fear more reversals may occur in the future. My attorney advised me to be cautious and is willing to get involved as necessary. I am having trouble activating the new card and will seek further legal help if the reversals are not resolved promptly. I rely on this account for my Social Security Disability Income, so it is crucial that these issues are addressed to prevent any future occurrences. Thank you for your attention to this matter. Regards, A.D.

I am having trouble contacting anyone regarding my ongoing issues with linking and unlinking accounts on Go2. While there are detailed instructions on depositing and transferring funds into Go2, there is very little guidance on how to send money from Go2 to another account, which is essential for paying bills. I recently missed two days of pay because my card was locked and despite unlocking it, it was locked again when I tried to use it. I also have unresolved disputed charges from the last two months. It seems unauthorized charges are going through, but the ones I am trying to make are not being processed. In summary, I respectfully ask for better service. If you require assistance or need knowledgeable staff, I am willing to help improve your operations. Let's work together to get things done correctly.

I encountered an issue with my SSI payment being sent to a locked account, even though I didn't lock it. I requested the account be closed and a new card issued, as I believed the account to be faulty or fraudulent. After reaching out, it seems I still had two cards under my name. Upon contacting SSI, they mentioned my deposit was not showing due to an incorrect routing and account number. This explains why I couldn't access the funds through both the Direct Express and Go2Bank apps after a prior dispute. I selected Go2Bank to handle my direct deposit to address both issues at once but now face difficulties fixing my credit with them. I hope that sharing these details will lead to a resolution, as my financial responsibilities are at risk, including potential late fees impacting my credit score. I am reaching out for assistance and hoping for a more helpful response than my previous interactions with customer service representatives.

I opened this account back in April [redacted] and had my direct deposit from SSI on May 25. I used $[redacted] at Walmart for groceries and $32 for Facebook Pay to my oldest son Gregory A. S. Jr. and his girlfriend. Sadly, my identity, driver's license, SS card, and mail were stolen by them, including access to my bank accounts. Upon moving in with them after relocating from New Orleans to Georgia to care for my elderly parents, who recently endured a major health scare, they took advantage of me. They had surveillance cameras in their living space, which they used to steal my private information. Following the discovery of this deceit on June 2, I reported it to the bank and police. The account was frozen for 36 days, resulting in significant distress and time wasted attempting to resolve the issue. Subsequently, when I received my checks in July and August, setbacks occurred due to the account being locked again. I urgently need access to my remaining balance to cover essential expenses. If there are suspicions of criminal behavior, legal action should be taken, although the funds rightfully belong to me. I am struggling with health issues and wish to spend my money freely while I still can, even if it may seem imprudent in these circumstances. I only desire swift resolution and access to my funds during these challenging times.

I recently started a new job with ADM locally. I called my Go2 card but discovered my ex-girlfriend set it up with the wrong email and phone number. This caused my paycheck to not go through. I urgently need this money for my family who is in great need right now. I have contacted customer service numerous times to resolve this issue, but I am unable to access the app to change the information associated with the card. Without access to the correct email and phone number, I cannot activate the card to purchase groceries and essentials. I am desperate for help as I have been struggling with this for days. If anyone can assist me, I would greatly appreciate it. Thank you.

I am having trouble accessing my account as I forgot my PIN and password. Resetting my password is not working, and I cannot remember which email address I used - either my Gmail or Hotmail. I spoke to someone who advised me to wait ten days to check if the money was deposited into my account. I need to verify that the money is in my account as a payment of $70 was sent by Becky Lewis on October 26 to my Cash App card with the card number ending in [redacted]. I am trying to track the payment and potentially send it back to her if it did not go through to my card. Can anyone help me identify which email address I may have used for this transaction - either [redacted] or whatrulooking4orker@gmail?

Hello, I contacted Uber debit card support today, and after waiting 59 minutes on hold, I was connected with support in India. It seemed odd that there were no representatives in the USA available. The person I spoke to seemed unsure and unprofessional. I noticed 34 unauthorized transactions from "HGLHOME.COM," each for $14.30. I suspect either a breach in your system or my card. It's concerning that the bank did not prevent these multiple transactions automatically. When I informed the Indian support representative, they claimed they couldn't stop the pending transactions, which was frustrating. Additionally, the phone number provided, +1 [redacted], was invalid. I am demanding a refund for the unauthorized charges and expect immediate action to rectify this situation.

I recently experienced unauthorized activity on my bank card on 12/02/[redacted]. After contacting the dispute department, they promptly cancelled my card and are issuing me a new one. I am seeking an update on the status of my dispute. I was informed that I would receive an email to fill out a dispute form, however, I have not received it yet. I have been attempting to reach customer service for the past two days but have been unsuccessful. Additionally, I am unable to log into my account on gobank.com as of 12/05/[redacted] as it states my account is blocked pending review.

I lent my debit card to my friend for a $5.00 gas purchase at a local station. However, when I tried to use the card recently, my payment got declined despite having sufficient funds. I've been contacting customer service, but the automated system won't let me through as it claims my personal information is wrong. I urgently need help as I have a sick child awaiting medication, and my card issue remains unresolved. Please reach out to me swiftly at [redacted]. Thank you.

I recently acquired a GO2BANK card and completed the application process yesterday. However, I received sudden notification that my card was being discontinued without any clear justification, in my view. Unfortunately, I did not have the opportunity to set up a PIN for the card. I am concerned about retrieving the remaining funds on the card. I am eager to resolve this matter promptly and would appreciate more transparency and accessibility from the bank to assist customers instead of relying solely on automated messages.

I am seeking assistance with changing my password as someone other than myself has altered it. Additionally, I am puzzled by the increasing negative balance in my account each month. I suspect fraudulent activity by Go2 Bank or one of its employees. Despite my requests, I have not received any transaction statements. Last month, there were repeated deductions of $15 each without corresponding transactions. I am frustrated and financially strained. My attempts to address these issues over the phone have been met with multiple hang-ups. Numerous issues have raised concerns for me. I am eager to get clarification on these matters. Thank you.

I need assistance with my card issue. My card was cancelled due to fraudulent activity on either November 1st or December 1st. I was informed that a new card would arrive in two to three weeks, which is crucial as I had a direct deposit made recently. Despite attempts to speak to a supervisor, I was told the new card will arrive on January 23rd, which is not feasible. Additionally, another new card is expected next week due to changes in the Uber system. It is Christmas time, and this delay is causing significant inconvenience as I have bills and gifts to take care of. Please address this promptly. Thank you.

I have been experiencing difficulties with my app. I no longer have access to the email linked to my account, as I forgot the password. When I tried to update my email, I encountered restrictions. Additionally, my card was unexpectedly locked, causing inconvenience during my lunch hour. Despite reassurances of easy unlocking, it took considerable time. Following online purchases, a similar transaction was flagged as suspicious, resulting in a block on my account. I require reliable access to my funds and if these issues persist, I am considering closing the account to ensure I have control over my money without interruptions.

Subject: Urgent: Unauthorized Access to my GO2Bank Account I urgently need my GO2 Bank account closed due to unauthorized access. The account number is [redacted], under the name of Clifford Martin. The unauthorized changes started on January 4 with the email address, followed by the password, PIN, and address changed on January 5/6. Moreover, SMS notifications were turned off. My last legitimate transaction was transferring $[redacted].50 to my SoFi Bank account on January 6 due to suspected account theft since the new card wasn't received. GO2 Bank has likely requested a return of these funds. Additionally, there are disputed charges totaling $[redacted].00 from December 29, involving seven transactions at a Target store in Framingham, MA. Kindly close the account and remit any remaining funds to my address at [redacted] Hollywood Blvd., Ste. [redacted], Los Angeles, CA [redacted]. I am contacting the LAPD to report the incident, and I need confirmation of the account closure and any new contact information provided to LAPD. For updates or assistance, I can be reached at [redacted]. Your prompt action on this matter is greatly appreciated. Thank you, CM

I recently canceled a doctor appointment, and Destiny Wellness attempted to charge me a $[redacted] fee, which I didn't authorize. Despite not having overdraft protection and having only $[redacted] in my account, the transaction was initiated. I contacted the merchant, and they confirmed it was declined due to insufficient funds. However, the transaction is now invisible on my mobile app and website. After speaking with three representatives, they informed me the funds wouldn't be available until 3/8/[redacted]. This situation is unfair as charges exceeding my balance should not go through without overdraft protection. I have been a loyal Go2bank customer with regular paychecks and tax refunds direct deposited. I urgently need the funds returned before the scheduled date. Kindly address this promptly as the previous representative was unhelpful and disrespectful. I want to resolve this without escalating it legally, but I will if necessary to cover my bills promptly and avoid late fees. Thank you, Jason.

Thank you for reaching out to us about the GO2bank App. We appreciate your feedback and will review it internally to enhance our products. If you require assistance with your GO2bank account, please utilize the contact number on the back of your card. I have encountered issues as I cannot use the number on the back of my card as I get disconnected without the pin. Also, I am unable to sign in as the email and password are linked to another card, preventing me from activating the new cards. I have been troubleshooting for six hours and need to speak with a representative for help. The steps provided have not been successful despite my numerous attempts. I followed instructions to purchase two new cards with $[redacted] each but cannot activate them due to the existing card being connected to my email and password. If we cannot resolve this, a refund of $1,[redacted] will be necessary to purchase a new pay-as-you-go card from another company promptly to cover my bills. Kindly address this urgent matter by reading this email thoroughly rather than sending an automated response. Your prompt attention is greatly appreciated.