GoBank Customer Service Issues

During my time incarcerated from May to August [redacted], my card was stolen, and transactions totaling around $[redacted] were made. Despite providing evidence of my situation with my incarceration papers, my disputes were denied six times. About a month ago, I received a letter stating that part of my dispute has been approved, and I will receive a refund. I am unsure where this refund will be sent since I no longer have the card and have not received a check. Any assistance on this matter would be highly valued.

I tried to use my card at Dollar General last week to apply the remaining balance towards my purchase, but it was blocked for suspicious activity. I received a text message after having to put items back. I asked the lady to unblock my card, but it is still blocked. I need to buy groceries tonight, and the card is still not working. Please unblock my card and confirm with me before I go to the store. This whole card experience has been a nightmare. Please help me, I urgently need access to my money. My phone number is [redacted], but I have been having trouble reaching out to customer service. This situation is frustrating me.

I have tried calling over 4 numbers listed to reach an agent regarding my Uber Debit MasterCard activation. Every number I dial directs me to an automated system where the final step involves entering a verification code sent via text to my number. Despite the system stating my number for verification, I am unable to proceed with pressing “#1” to enter the code. This issue persists across all the numbers I have tried. I have also attempted to connect with a live agent but keep getting redirected to the faulty verification line. This inefficiency is frustrating and time-consuming. The difficulty in reaching a representative discourages me as a customer. Why provide such an unreliable service? I am dissatisfied and anticipate a swift resolution.

Last year, the individual who filed my taxes altered my information on my GoBank account without my permission. They requested changes to my address, phone number, and email address. They also directed for a new card to be sent to a different address. As a result, my income tax return and stimulus checks were stolen. I have been attempting to address this issue with the GoBank team to recover my funds. I provided all the necessary paperwork for my account, but I have not received any updates or calls regarding the status of my account.

This morning, I encountered an issue with my card stating there was unusual access, even though I haven't used it in that manner. I was expecting my tax refund on this card and when I tried to verify myself, it seems to have caused the card to be permanently locked. I need help regaining access to my funds urgently. I have already sent some ID pictures, and I am willing to provide more for verification. I am facing a challenging situation as a single mother, currently dealing with a CPS case, and the money is crucial for me and my children's well-being. I was surprised when I called earlier and was informed that it would take 2 days to unlock my card. My name is Roseanne, and assistance in resolving this matter promptly would be greatly appreciated.

I have been driving with Uber since August [redacted], but I have been experiencing difficulties applying for my Uber debit card through the driver app. Every time I try to apply, I do not receive the 4-digit code and the page freezes. I have reached out to Uber support, and they redirected me to Go Bank for assistance. I need help with successfully completing my Uber debit card application as my previous attempts have been unsuccessful. You can reach me at [redacted] or [redacted]. Thank you! Claudia Timmons

I recently had a deposit made into my account for a significant amount of money. While the balance reflected the deposit, the funds were not immediately available. Subsequently, I discovered that the deposit was fraudulent, leading to the closure of my account. Although I understand this decision, the individual who made the deposit insists the funds were legitimate, accusing me of "stealing" the held amount. Following the realization that the deposit was invalid, the depositor accused me of theft and demanded repayment under threat. To clarify the situation and exonerate myself, I require a transaction record demonstrating that the check was indeed not deposited, along with information regarding the fate of the uncleared funds. This is crucial for proving my innocence and addressing the $40,[redacted] deposit discrepancy. Despite having resolved this issue with the individual previously, I am now unjustly facing renewed accusations of theft. Any assistance in providing documentation would be greatly appreciated. Thank you for your help.

Approximately $40,[redacted] was deposited into my account, but it didn't clear for some reason. The depositor accuses me of keeping the money since they haven't received it back. They claim the funds weren't returned and are threatening legal action. I have asked for proof of the return several times without any response. Can someone help me, please?

I recently had my phone stolen, which has left me locked out of my GoBank account due to the thief changing all my passwords. Despite trying to reset my password, I am unable to access my email or account as I no longer have the phone number associated with the account. When reaching out for support via phone, I encounter issues with the birthdate verification process even though I am certain I have entered it correctly. The situation is frustrating, especially since my social security number is being accepted without any problem. It seems unreasonable that I am experiencing difficulties with a process that should be straightforward given the unique nature of my social security number and birthdate.

My debit card stopped working, and you informed me it was compromised. I regret not reporting it sooner. My retirement check has been inaccessible since March 29th. I have been left without funds, forced onto the streets, enduring the rain and cold while under immense stress. With only 25% of my heart functioning, this added stress is detrimental. Despite reaching out to your staff, I felt disregarded and the situation wasn't addressed. I am aware you can provide a Walmart code to access funds, and I could set up another account for a fee. If I do not witness progress soon, I will have no choice but to escalate this to the federal courthouse for breach of trust, seeking $1.25 million for the distress, pain, and suffering. I am hopeful for a resolution. Sincerely, George R Arledge.

I need the transaction numbers from Apaye biller. I scheduled a payment with the following details: $[redacted] withdrawn on 4/29/22, payment date 5/5/22 SPW8S-FPNL6 $[redacted], payment date 5/6/22, payment 5/12/22 SQMCS-1K0LG. The payment has not been received by the account [redacted]63, number [redacted][redacted]. I have not corrected the scheduled amount as I did not receive the transfer numbers. I attempted to cancel or reverse the following transactions: SPYW3-7J39W, SQRVP-7VRL6, SRVG8-X4QO3. I need the ACH invoice numbers for the first two specified transactions to send to the receiving account. The remaining three transactions need to be reversed.

I need assistance with my closed account related to a direct deposit of $8,[redacted]. The bank required identity verification, given the newness of my account, but I couldn't provide it within the given timeframe. I am now requesting the statement for the returned direct deposit as I cannot log in. This statement is necessary for the SBA to resend the funds. Gobank should have a customer service representative available by phone instead of disconnecting calls made to all listed numbers. Please send me a printout of the returned direct deposit from the SBA.

When Hertz placed a $[redacted] hold on my Go Bank account, it was subtracted from my balance and stayed in the 'pending' section for weeks before disappearing. Despite this, my balance did not increase to its previous amount. Additionally, Hertz mistakenly charged me $[redacted] for an extra day, and I witnessed my balance decrease at the location. Similar to the previous hold, the pending charge vanished without a trace on my account, leaving my balance unchanged. It appears that Go Bank has not refunded me the total of $[redacted]. What steps should I take to resolve this issue?

I know my login password and email username, but my phone was stolen. I no longer have access to the phone number or email associated with my account. When I try to log in, it sends a 6-digit code to the phone or email I can't access. I've contacted customer service multiple times, but I'm always told that without the phone number or email, nothing can be done. I closed my account several times and haven't received a check. I attempted to transfer funds to another bank account without success. I have my debit card but can't activate it without logging in. I've been dealing with this issue since March, leading to losing my home, going without food, and electricity. I feel victimized and frustrated. If this is not resolved, I will consider legal action against GO2BANK. I am hoping for a prompt response regarding my money.

I loaded $[redacted] onto a Go2Bank card, but I believe there's a -$10 balance. My account is currently locked, and I'm unable to activate the card with the following details: Card number: 4[redacted] 8[redacted], Expiry: 08/26, Security code: [redacted], Last 4 of social: [redacted]. I have multiple Go2Bank accounts due to being advised to create a new one by redownloading the app. I'm frustrated with having to make new email addresses for this issue. I feel like my money is inaccessible, facing difficulties with the chat support, and not being able to speak to a live representative. If the $[redacted] is on another account or the locked one, I need guidance on how to access my funds. I can verify my identity using my ID. As a military veteran, I urgently need this money for essential expenses. Please provide me with assistance, not a runaround. Thank you. - J Crawford

I am experiencing an issue with a $[redacted] hold on my account. Despite multiple attempts to resolve this by contacting customer service, I keep getting transferred to the fraud department and then disconnected after being put on hold for several minutes. The hold was placed on both my account and my son's after he transferred money to me. I have submitted various forms of identification including my passport, old driver's license, birth certificate, social security card, and mail from Go Bank and the IRS. Due to health issues, I am unable to update my driver's license in person. Many of my important financial transactions are linked to this account, and resolving this matter promptly is crucial. I have provided substantial proof of my identity, and I will escalate this matter to higher levels if necessary.

My name is Ted McClatchey, and I have been a loyal Gobank customer for three years. Unfortunately, my account was hacked on June 17, with two unauthorized attempts for $[redacted] each. One was reversed, but the other went through. I received a text alert about the suspicious activity while I was at work and couldn't respond immediately. By the time I tried to address the issue, my account was closed without my consent. I struggled to verify my identity due to low phone memory, making it challenging to dispute the transactions. Despite my efforts, I couldn't reach customer service after the account closure. I have evidence of the events saved as screenshots on my phone. Even attempting to contact them through a library computer was fruitless. I feel lost without access to my funds and am currently relying on printed checks instead of automatic deposits, causing significant inconvenience. Any assistance you can offer would be greatly appreciated. Thank you, Ted.

I have made multiple attempts to update my account information with GoBank to access the remaining $50 in my account. I filed a dispute four months ago, and I am unable to access these funds. Due to a situation involving domestic violence, I need to change my phone number and email address urgently. I have tried reaching out to GoBank through their website and phone number as instructed, but to no avail. I can recall my previous email address. Initially, I did not want to close the account, but my circumstances have changed. I now need the $50 sent to me via check immediately due to facing eviction. If GoBank is sending me a check, I request it to be sent overnight to my updated address. I appreciate your assistance during this difficult time. Sherry Lee Hoffman [redacted] Ridge Ave Box # [redacted] Philadelphia PA [redacted] Email: [redacted] New Phone: [redacted]

I bought a GO2BANK card at a 7/11 on July 17th or 18th. When I used the card for a $4.99 purchase, it didn't work. I want a refund for the card cost and the $20 I deposited. I'm disappointed with GO2BANK's service and won't be using them for my direct deposit. If I don't get my money back, I will take legal action. I expect a cashier's check for the card cost and deposit amount. I hope to hear from the CEO soon. Thank you. -James H. Sturm P.S. Please contact me by phone.

I purchased a GO2BANK card at a 7-Eleven on July 17th or 18th. I loaded $20 onto the card, but when I tried to use it for a $4.99 purchase, it didn't work. I am concerned about where my money went. I was planning to open an account with GO2BANK, but now I am hesitant. I want a refund for the cost of the card and the $20 deposit. I hope to resolve this matter promptly and look forward to hearing back from someone in charge. Thank you. Regards, J.H. Sturm P.S. Please contact me via phone.