account compromised, the phone i used with that account is now broken and they are basically getting me to just abandon an email ive used for years up until the password was changed

GetHuman2629287's Recover Account issue with Gmail from March 2019

8 views | 131 similar | 0 following
Help with my Gmail issue
GetHuman2629287's next move: find and follow the right step-by-step guide.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2629287 will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2629287 can let us know if they help or not.
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The issue in GetHuman2629287's own words
Log on ... Account was hacked, no option to talk to a person, been getting sent through bot services which offer no help at all. Have tried to recover the email, but i dont have access to the phone that was linked to the account, and they have changed the back up email to an email with my name that i never made. This email is the first email i ever made, and has a lot of important things on it.
Their recovery service offers no flexibility in understanding certain situations and is quite limited when it comes to the options that are available for me.
I would like to at least talk to a real person to try and reslove this issue, but ultimately i would like to have my account recovered and handed back to me
ive been using gmail for a very long time and it is really the only email service i use on a day to day basis
there isnt really anything else to try as googles recovery service seems to be the only thing offered
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Gmail

Gmail
Recover Account issue
Reported by GetHuman2629287
Mar 29th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 131 others
0 customers following this
Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email

Timeline

GetHuman2629287 started working on this issue
Mar 29th, 2019 9:07am
GetHuman2629287 indicated the issue is not fixed yet.
Mar 30th, 2019 9:33am
GetHuman2629287 indicated the issue is not fixed yet.
Mar 30th, 2019 9:35am
GetHuman2629287 indicated the issue is not fixed yet.
Mar 30th, 2019 9:40am
GetHuman2629287 indicated the issue is not fixed yet.
Apr 1st, 2019 8:07pm
GetHuman2629287 indicated the issue is not fixed yet.
Apr 1st, 2019 8:14pm

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