The following are issues that customers reported to GetHuman about Gmail customer service, archive #117. It includes a selection of 16 issue(s) reported November 8, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently changed my mobile phone and accidentally lost the format for my old phone. Unfortunately, due to this, I forgot the password for my account and am unable to log in. I've tried to recover the password through Google and my phone, but with no success. Currently, I am unable to create a new Google account or log in with my mobile number. I am seeking assistance to either retrieve the password or delete the account so I can create a new one. The account I am having trouble with is [redacted] and my contact number is +86 [redacted]6.
Reported by GetHuman-xiaoyaox on Rabu, 8 November 2023 pukul 10.05
I need to update the phone number on my account to complete the two-step verification on my new phone. My previous phone was damaged, and I am unable to access it to verify my identity. I am requesting urgent assistance as I need to access my email to log into my bank app and pay my bills. My email address is [redacted] and the new phone number for verification is [redacted].
Reported by GetHuman8690931 on Khamis, 9 November 2023 pukul 00.18
Hello,
I am reaching out to recover access to my account [redacted] as I have forgotten my password. When attempting to reset it, the system prompts me to send a code to a phone number ending in 26 that I no longer have access to. The second option is to recover the account using a secondary email address "[redacted]" that has been inactive for several years.
Some information about me:
First name: Thomas
Last name: LEDUC
Date of birth: 14/08/[redacted]
I am looking to regain access to the email account "[redacted]" that I have not been able to access for several years. It is indicated that this email address is still valid and active. My goal is simply to change the password so I can use this email address again.
Please assist me!
Thank you in advance. Have a great day,
T. Leduc.
Reported by GetHuman8691363 on Khamis, 9 November 2023 pukul 13.08
I have had a Gmail account for over a decade, and unfortunately, it has been stolen. The email in question is [redacted], associated with the numbers [redacted]4 and [redacted]7. The thief seems to have created a similar email account, [redacted] I am seeking assistance in recovering my original account. I have provided some details that may help with the recovery process. I created the account when I was 33 years old with the date of birth 3/29/[redacted], under the name Eman. My last login before the incident was on 11/9/[redacted] around 11 p.m. The previous password was E[redacted]30e, and the new one possibly contains E990099e. All my secret numbers start with a capital E and end with a lowercase e. For further verification, contact me at [redacted] I appreciate your prompt attention to this matter. Thank you.
Reported by GetHuman-dafooi on Jumaat, 10 November 2023 pukul 08.28
I have two Gmail accounts with the same address but different passwords, [redacted] I can access one account with the known password, but I have forgotten the password for the other account with the same address. I have made several attempts to access the other akbaralibhai@gmail account with no success. Any guidance on how to open or access the other account would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman8694119 on Sabtu, 11 November 2023 pukul 20.24
I have two Gmail accounts using the same address but with different passwords. I can access one as I remember the password, but I cannot access the other as I have forgotten the password. Essentially, I have two accounts, both under [redacted], with unique passwords. I have access to one but am unable to access the other due to the forgotten password. Any assistance you can provide would be highly appreciated.
Reported by GetHuman8694119 on Sabtu, 11 November 2023 pukul 20.31
Good evening,
I recently had both my cell phone and laptop stolen, which prevents me from completing the two-step verification for my email account. I can provide all the necessary information to verify my identity and regain access to my account. This email address has been important to me for over a decade, and I urgently need access to check vital information related to my pregnancy.
Thank you for your assistance.
Warm regards,
Khoral H.
Reported by GetHuman-missailu on Sabtu, 11 November 2023 pukul 23.10
I have two Gmail accounts, but I think I may have set them up incorrectly, causing some issues. One account, [redacted], has two different passwords, xyx and rts, with rts being the emergency verification address. In the past, I also used [redacted] with [redacted] (xyx) as the emergency verification address. Now, I am receiving references to my oldest address, but I'm unsure how to verify its presence in the Gmail system. I would appreciate advice on any errors I may have made with these choices and the simplest way to address these issues without losing the history of my current primary address, [redacted] with the password xyx.
Reported by GetHuman8702503 on Sabtu, 18 November 2023 pukul 22.08
Hello,
Recently, I attempted to create new Gmail accounts but encountered an issue during the "I am not a robot" verification step. I received an error message stating, "This phone number cannot be used for verification." After investigating, I discovered that a phone number can only be used a limited number of times, regardless of previous ownership.
Currently, I have two Gmail accounts:
- [redacted], which I've had for many years with my phone number +[redacted]05 as the recovery phone.
- [redacted], created on Saturday evening (18th Nov. [redacted]) using the same phone number for verification and intended to be my primary address.
The problem arose when I attempted to create a third account, [redacted], and received the same phone number verification error.
As a developer, I need this new account to manage my personal development accounts, projects, and contributions. I kindly request assistance in either resetting the account creation restriction on my phone number or creating the new account ([redacted]) on my behalf.
Thank you for your attention to this matter.
Reported by GetHuman-wwynne on Isnin, 20 November 2023 pukul 21.17
I have forgotten the password for my Gmail account, [redacted] I have tried to recover my password, but when the OTP is sent to my phone and Gmail, the account still does not open. I received a message from Google saying they couldn't verify that the account belongs to me. My Gmail account contains important numbers and documents, so I am very upset. I have tried multiple times to access it but have not received any response. Please assist with my Gmail account issue and provide guidance on how to verify it or what steps to take. Thanks.
Reported by GetHuman8708419 on Selasa, 5 Disember 2023 pukul 11.50
I forgot my Gmail password ([redacted]) and have been trying to recover it. Even after receiving the OTP on my phone and Gmail, I still can't access my account. Google sent a message saying they couldn't verify the account belongs to me. I'm worried because my Gmail contains important numbers and documents. I've tried many times to enable it again, but I'm not receiving any response. Can someone please help me figure out what to do to verify my account or resolve this issue with my Gmail account ([redacted])? Thank you.
Reported by GetHuman8708419 on Selasa, 5 Disember 2023 pukul 11.59
Hello,
I need help accessing my account under [redacted] I no longer have the Portuguese phone number used for verification and wish to remove it from the account. I'd like to change the verification method to [redacted] However, in order to delete the phone number, a verification SMS is required on that number, which I no longer have access to. I am currently blocked from making changes.
Your assistance in deleting the phone number or adjusting the verification method is greatly appreciated as I no longer have the original phone.
Thank you for your help.
Best regards,
Constantin Crétinoir
Reported by GetHuman8711428 on Ahad, 24 Disember 2023 pukul 09.28
I signed up to receive daily emails from two gaming apps that I enjoy playing, Pop! Slots and MGM Casino Slots. Unfortunately, I have not been receiving these emails lately. I've reached out to the app developers, and they confirmed that I am still on their email list. However, it seems that my email provider, Gmail, is bouncing or rejecting these emails. Can you help me address this issue so I can start receiving the emails again?
Reported by GetHuman8713109 on Khamis, 11 Januari 2024 pukul 07.52
I utilize Gmail for my business. The email I use is [redacted] Recently, I migrated my domain from Squarespace to Shopify. However, I am facing an issue where I am not receiving emails from Shopify, and they are unable to verify my email address. Shopify claims it is a problem on your end.
This is quite problematic as I am unable to send invoices; the system requires my email to be verified. Despite spending days on this, I have made no headway. I would appreciate it if you could assist me in resolving this matter.
Reported by GetHuman8715618 on Khamis, 8 Februari 2024 pukul 18.59
Two days ago, I purchased a new iPhone, switching from an android phone. I had previously used the Gmail account mentioned below on my old device with 2-step verification. Due to exchanging the phone, I had to reset and give back my android phone to the seller. Now, when attempting to log in to my Gmail account on the new iPhone, I realize I forgot the password. The 2-step verification options presented were using a recovery email (whose password I also forgot) and a mobile number. Unfortunately, both methods failed. I am in need of my Gmail account and would appreciate any guidance on how to regain access.
Reported by GetHuman8716067 on Khamis, 15 Februari 2024 pukul 14.29
I encountered an issue after purchasing a new iPhone two days ago. Previously, I used an android phone and had signed in with a Gmail account that has 2-step verification enabled. The new phone was acquired through an exchange policy, and I had to reset and hand in my android phone. Now, when attempting to log in to my Gmail account, I have forgotten the password. During the 2-step verification process, I was presented with two options: using a recovery email (also forgotten) and a mobile number. Unfortunately, both options did not work. I urgently require assistance in retrieving access to my Gmail account. Your guidance would be greatly appreciated.
Reported by GetHuman8716067 on Khamis, 15 Februari 2024 pukul 14.30