resolved, but the"happiness team does not exist. almost lost my job because of them

GetHuman-paulaoro's customer service issue with Getaround from May 2019

Help with my Getaround issue
Before contacting them, items GetHuman-paulaoro may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-paulaoro's own words
rent a car ... my account was suddenly cancelled the day before i had a car reserved to go to work. i leave for work at *am i am a nurse, if i hadnt checked and i usually dont because i trusted you. I WOULD HAVE LOST MY JOB. i called and told your team that i had no idea why i was cancelled nor was i notified. he said he put my situation as urgent. NO ONE EVER CALLED. luckily some of your car renters saved the day, i was spending on average ****week. i still never hear anything. why?very very serious to put someones job in danger.***-***-**** there is no excuse for this
When you cancel a reservation without informing the client, you are setting them up for disappointment or disaster.
they accepted me back, but i can't see using or trusting them again
I pay, I clean, i fill the tanks, i have a great relationship with the owners of the cars. the only problem is the middle man, getaround
I tried to contact them in a panic but heard nothing, I was supposedly marked urgent, but a week later never heard a word. The car owners came to my rescue and they helped me get to work without getaround. they know i am a good customer.
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Getaround

car rental
Customer service issue
Reported by GetHuman-paulaoro
May 14th, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 261 others
0 customers following this

Timeline

GetHuman-paulaoro started working on this issue
May 14th, 2019 1:19am
GetHuman-paulaoro shared this issue with friends on Facebook
May 14th, 2019 1:21am
GetHuman-paulaoro indicated the issue is not fixed yet.
May 14th, 2019 6:07am

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