Getaround Customer Service Issues

I am dealing with unauthorized charges and despite efforts from my bank and Visa, the issue remains unresolved. I attempted to address the problem with GetAround, but they were uncooperative and unhelpful. Consequently, my bank will deduct nearly $[redacted] for the temporary deposit related to this issue. Visa traced a rental to a Jose Gonzalez on a Ford Fusion, alleging the charges were mine. However, I have no affiliation with this company and have never rented a car from them. It seems likely my card details were compromised, potentially at a gas station. GetAround must reimburse me, despite their denial, and provide details of these transactions. Unfortunately, they no longer offer phone support or live chat. I am adamant about getting a refund for the unauthorized charges.

I am extremely disappointed that the customer service phone number provided is not functional. I regret not being aware of this prior to my booking. I fear this company may suffer a loss in business because of this oversight. I would greatly appreciate a phone call to address my issue, as it cannot be resolved through the website. My name is Carrie, and I can be contacted at [redacted]. I kindly request a call back before 5:30. Thank you, Carrie.

Help needed! I am looking to make reservations either through Uber or with you. I require assistance from a live person. Please provide a valid phone number as the one listed on your website is not working. Olsen, please assist me as I need to start driving with Nguyen as soon as possible. I need to rent for more than four weeks, and I am aware that the weekly rate is $[redacted]. Could you inform me what upfront payment is required before I collect my car? My contact number is [redacted]. Thank you in advance for your help.

I need to report an incident involving one of your drivers, Chantal Marie Smith. She crossed a double solid yellow line into oncoming traffic in an attempt to make a left turn about [redacted] yards before the left turn lane on Vermont Ave towards Olympic Blvd. She hit my left side mirror in the process. I have footage of the incident from my dash cam. It was discovered that the car she was driving belonged to Getaround, and she had no insurance. I tried calling the provided number but it was not in service. The dealership quoted the replacement mirror assembly at $[redacted].99 including tax, and I am willing to install it myself at no charge. I would like to resolve this without involving the DMV or filing a report. Please contact me to discuss further. Roland A.

I had trouble ending my trip as I couldn't get a signal in downtown San Francisco. I attempted multiple times but kept being directed to contact Getaround, with no phone option available. Very frustrating. Additionally, the gas gauge showed almost 1/4 empty after driving only 4 miles. I took photos as proof but was unable to complete the closeout process.

I lost my iPhone and Driver's License recently. I replaced both, but the DMV only issued a temporary paper license without a photo. When I tried to reinstall the Getaround app, it asked for a photo ID or Driver's License as proof of identity. Since I only had the temporary license without my photo, I took a selfie and a picture of the temp license for the app. Unfortunately, it was flagged as an invalid ID. I submitted a support request on the Getaround website, received an email saying they are reviewing the situation. Given my past experience with their customer service, I doubt my email will be addressed promptly. Phone support would have been more efficient in this case.

My Getaround account is currently under investigation. This occurred because my ex-boyfriend mistakenly used my driver's license during an emergency situation. I contacted their support team and provided the required selfie with my driver's license, although there was a delay as I had to locate my lost wallet first. Despite sending the necessary documents, I have not received a response from Getaround via email. I have been patiently waiting for their feedback, however, it has been a considerable amount of time now. I am eager to resolve this issue and would appreciate the opportunity to speak with someone directly about my account.

I am currently facing challenges finding a weekly car rental for Uber services in Denver, CO. I have been facing difficulties as cars are not readily available when I attempt to book one. Despite numerous cars visible in the parking lot, they seem to disappear quickly. I have attempted to reach out to customer support through emails, but unfortunately, the responses have stopped. I have been persistently checking for a vehicle over the past 5 days as this service is crucial for me. I am hoping to secure the next available car or gain insight into when one will be accessible.

I am having trouble validating my Groupon voucher to book a car today. My name is Andrew T. K., the email on my account is [redacted], and my phone number is [redacted]. Both Facebook and Google verify my account. I purchased a $40 ride credit voucher on Groupon, but the system says it has expired when it should be valid until 4/30/[redacted]. The voucher code is GROUPON2NDA-393CAD. I need to book a car urgently, so I would appreciate your help fixing the code or adding the $40 credit to my account. Thank you.

Yesterday, my son received an email from Getaround stating they had delisted our [redacted] Ford Escape, located in Seattle. Despite having a fully charged battery, the car won't start, and the computer does not recognize the key. Getaround plans to remove the electronics within 30 days. I urgently need assistance as I can't go without a car for a month. Please reach out to me at [redacted].

My account was suspended without any explanation. A person named Tony was added to my account without my knowledge. I have been trying to contact customer service for over a week to speak with a supervisor, but nobody has reached out to me. I lost my job due to arriving late on days when I rented a car, only to find them dirty, empty of gas, and filled with pet hair, even though I always return cars clean. I am being charged for cleaning a car I never rented, a Ford Focus that was already dirty and smelly. I provided documentation as requested, but my account was still suspended by Ren Sogueco. Unauthorized charges have caused my bank account to overdraw. I am seeking a refund and resolution to the issues with my account. I have been a loyal customer and deserve better treatment.

Urgent Help Needed from Getaround I rented a car from Getaround on January 13th, with the rental period ending today at 1:00 pm. When I tried to extend the rental through the mobile app, I discovered my account had been deactivated by a Getaround staff member. This led to the engine of the vehicle being deactivated while I was driving in San Francisco, leaving me unable to return the car to its original pickup location. Getaround has caused significant inconvenience during my rental period, and I am now looking to end our business relationship. I am seeking assistance in paying any overdue fines and arranging to drop off the vehicle at the initial parking spot. Sincerely, Suleiman Bolaleh

I made a car rental booking for Friday, January 17th, at 3:30 PM. I had arranged for an Uber to take me to the car at that time. However, the owner called me one minute before 3:30 to inform me that the car was not returned by the previous renter yet. I was charged, but I have not received my refund. I am disappointed that they took my money so quickly but are taking a long time to return it. I spoke to the owner, who promised to refund me, but it's now Monday night, and I have not received any updates or emails regarding the refund. I am frustrated by this situation. Kindly reach out to me promptly. Thank you.

I need the car opened right now instead of at noon. It's freezing outside, and I had to get a ride at this time. I've already dropped off my last vehicle. I went through the drop-off process at 10:30 AM in Quincy, Massachusetts, and now I'm in Malden in front of the car. Could you please unlock it for me, even if you need to adjust the return time half an hour earlier? I don't mind. I can handle it tomorrow if necessary. I am willing to pay the extra fee, whether it's six, four, or five dollars, for the additional half hour. It's very cold outside.

I'm Catherine Small. I received an email from my insurance company but couldn't get details or confirm if the accident was reported. I want to report an accident that happened on 2/6/[redacted] around 8:30 am at the intersection of New Hampshire Ave. and Valley Brook Drive. I was rear-ended while stopped at a red light. The driver, Rachel Branch, provided Liberty Mutual insurance with policy number AS[redacted][redacted]. The vehicle involved was a Hyundai with MD Tag#6DX8420. Due to not wearing my glasses and the accident seeming minor, I didn't call the police immediately. Now, I lack information to check if the incident was reported and to provide a claim number to my insurance. I've attached photos of the accident and the insurance details for assistance.

I wanted to alert you about a car parked on a road in Lexington, Massachusetts displaying a getaround.com sticker and identification that appears to be abandoned. The vehicle has a flat front tire, a damaged rim, and a dented hood suggesting it may have been in an accident, possibly involving a deer or debris. The license plate number is Massachusetts 1MXE65. This car is currently parked at a metered spot on Grant Street near Massachusetts Avenue close to the US Post Office. I am uncertain whether the owner has been informed about the condition of the car, but I felt it was important to bring this to your attention due to the suspicious nature of the situation.

I am frustrated as I was ending my trip this morning, I got locked out of the car without my phone. This caused me to be late for work. There were still 15 minutes left in my reservation. It is unacceptable for Getaround to end the trip prematurely without cause. I urgently need my phone to contact you, but I am currently stranded without access to Uber, Lyft, or any other services. Please assist me promptly via my tablet or email me at [redacted] Thank you.

Dear Customer Service, I appreciate your prompt response to my recent issue. I am writing to express my dissatisfaction with my experience attempting to pick up a weekly rental in Washington DC. Despite traveling for hours and incurring expenses, I was unable to locate the car I had reserved. The locations provided were unclear, and the cars I found were in poor condition or missing altogether. This was a frustrating and time-consuming ordeal. As a loyal Getaround customer, I am disappointed by this unacceptable situation. I am requesting a full refund for my wasted time, travel expenses, and the rental fee. I need assistance promptly to rectify this matter. Please contact me urgently at [redacted] or via email at [redacted] Understanding the urgency of this issue, I hope for a swift resolution and your cooperation. Thank you for your attention to this matter. Best regards, Marta O.

I recently discovered a boot on my rental car due to unpaid parking tickets. Although I haven't received any tickets while using the car, I am now facing a $90 fee to have the boot removed. I believe this issue was caused by the previous renter(s) and it's unfair that I am being held responsible. This situation is causing me to lose money as well as impacting my rental period. I am frustrated with the lack of assistance through email or online channels and would appreciate speaking with someone directly to resolve this matter. Please reach out to me at [redacted]. Thank you, Kassam A.

I recently rented a vehicle that had accumulated parking tickets in December [redacted] and January [redacted] under the previous owner's possession. Three days into my rental in February, the car was booted and then towed the next day due to the unpaid tickets. I have ended my trip, but the vehicle is still in the tow lot. I am requesting a reimbursement for the lost 3 days of my rental or to be provided with an additional 3 days during my next rental. Unfortunately, Getaround customer support has not been responsive, and I cannot reach them by phone. This situation has caused inconvenience, and I hope to have it resolved promptly.