WAIVE LATE FEE on all listed accounts due to GA Power's defective website.
GetHuman-newtonal's customer service issue with Georgia Power from January 2019
Help with my Georgia Power issue
Next: our robot will wait on hold for GetHuman-newtonal to get a Georgia Power rep on the line!
Always use the GetHuman Phone tocall Georgia Power. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-newtonal's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-newtonal may need:
Account holder name, Account number, and Billing address
The issue in GetHuman-newtonal's own words
I am trying to get the penalty fee for LATE PAYMENT FEE WAIVED (due today, ********* but impossible because of GA Power's totally defective website). ... Accounts: *****-*****, *****-*****,, *****-*****, *****-*****. Bill payment address: *** Dixie Ave, Madison, GA *****.*Today, *********, It is AGAIN IMPOSSIBLE to pay my * bills online because your website does not come up either under *) "My Account" or *) "Pay Bill". In fact, I can't bring up "anything" on your website - nothing comes up. This happens virtually every time I try to log in. FYI: GA Power HAS THE WORST WEBSITE OF ANY MAJOR COMPANY IN GEORGIA. IF YOU DON'T ALREADY KNOW THIS, then it proves your incompetence. I can't even bring up a number to call (in my case from overseas) because your website doesn't provide such (it gives instructions which cannot be brought up online). Chat also isn't working. Now, I want your commitment to remove any LATE PAYMENT, otherwise I'll sue in small claims court and, importantly, file a complaint with the State. about your service. Alex Newton, Esq
Can't get online to pay because of GA Power's DEFECTIVELY FUNCTIONING WEBSITE.
*) Waiving late payment fee on all * accounts listed. **) Informing GA Power executives of continually defective website and their need to greatly improve its operation.
I have an issue with Georgia Power too
How GetHuman-newtonal fixed the problem
We are waiting for GetHuman-newtonal to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.