WAIVE LATE FEE on all listed accounts due to GA Power's defective website.

GetHuman-newtonal's customer service issue with Georgia Power from January 2019

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The issue in GetHuman-newtonal's own words
I am trying to get the penalty fee for LATE PAYMENT FEE WAIVED (due today, ********* but impossible because of GA Power's totally defective website). ... Accounts: *****-*****, *****-*****,, *****-*****, *****-*****. Bill payment address: *** Dixie Ave, Madison, GA *****.*Today, *********, It is AGAIN IMPOSSIBLE to pay my * bills online because your website does not come up either under *) "My Account" or *) "Pay Bill". In fact, I can't bring up "anything" on your website - nothing comes up. This happens virtually every time I try to log in. FYI: GA Power HAS THE WORST WEBSITE OF ANY MAJOR COMPANY IN GEORGIA. IF YOU DON'T ALREADY KNOW THIS, then it proves your incompetence. I can't even bring up a number to call (in my case from overseas) because your website doesn't provide such (it gives instructions which cannot be brought up online). Chat also isn't working. Now, I want your commitment to remove any LATE PAYMENT, otherwise I'll sue in small claims court and, importantly, file a complaint with the State. about your service. Alex Newton, Esq
Can't get online to pay because of GA Power's DEFECTIVELY FUNCTIONING WEBSITE.
*) Waiving late payment fee on all * accounts listed. **) Informing GA Power executives of continually defective website and their need to greatly improve its operation.
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Georgia Power

Customer service issue
Reported by GetHuman-newtonal
Jan 24th, 2019 - 3 mons ago
I have an issue with Georgia Power too
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Seen by 5 customers so far
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GetHuman-newtonal started working on this issue
Jan 24th 10:43pm