So I bought a Garmin Edge *** on the *th of may ****. It's done a grat job since then...

GetHuman-enricju's Device Support issue with Garmin from June 2020

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The issue in GetHuman-enricju's own words
So I bought a Garmin Edge *** on the *th of may ****. It's done a grat job since then. I've taken good care of it and has no damage. So on May the **th when I arrived home from my training as I pushed SAVE the device turned off. I thought it had been an exceptional bug. I connected the device to my computer and there was no data saved. When I rode the following day, it wasn't working as it should, no data was recorded. After contacting Garmin Support and following their advice to try sort the problem, they reach the conclusion the only way available was to send it to their offices to repair and pay $***.**I'm frustrated, I've always endorsed the brand to family and friends.*It's quite disappointing to see the device is like new. I should also mention that it happened the same with an old EDGE ***, it only lasted a little bit more than * years and issues started so I bought the new one (EDGE ***).*I'd like to get either free repair, new one or discount for a new one.

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Garmin

Device Support issue
Reported by GetHuman-enricju
Jun 17th, 2020 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1184 others
0 customers following this

Timeline

GetHuman-enricju started working on this issue
Jun 17th 3:29pm
GetHuman-enricju indicated the issue is not fixed yet.
Jun 17th 7:40pm