I have a vivoactive *.( SN *ec******). Spoke to Blaine on Jan **. He helped me restore...

GetHuman2043724's customer service issue with Garmin from January 2019

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The issue in GetHuman2043724's own words
I have a vivoactive *.( SN *ec******). Spoke to Blaine on Jan **. He helped me restore the defaults on my watch because the watch was not functioning correctly in that it takes ** minutes plus to give me an accurate heart rate. Please view my workouts on Jan ** and today, Saturday Jan **. As you can see, The problem I was not resolved by resetting the watch. I wear a heart rate monitor so I can see the different readings between my vivoactive and my real HR. I was at *** bpm and the watch showed ** bpm. **My Fitbit reads my heart rate correctly from the beginning of my work outs as does my husband’s forerunner ** and daughter’s forerunner **. Clearly, my vivoactive is defective. I would like a replacement vivoactive *( no music). Can you send me a prepaid shipping label so I can send this back to your company? I purchased a garmin because you are supposed to be the leader in heart rate accuracy.
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Garmin

Customer service issue
Reported by GetHuman2043724
Jan 26th, 2019 - 3 mons ago
I have an issue with Garmin too
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Seen by 6 customers so far
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GetHuman2043724 started working on this issue
Jan 26th 2:06pm