Used Garmin vivioactive for a cycle ride today. When finished, went to upload to Strava...

GetHuman754460's customer service issue with Garmin from June 2018

4 views
 | 
30 similar
 | 
0 following
Help with my Garmin issue
First: share to improve GetHuman754460's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman754460's next move: talk to Garmin when they open (we'll send a reminder).
Garmin's call center is closed now. We will text or email GetHuman754460 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman754460 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman754460 may need:
Garmin Type, Name of Account Holder, Phone Number, Email on Account, Home or Billing Address, and Warranty Number
The issue in GetHuman754460's own words
Used Garmin vivioactive for a cycle ride today. When finished, went to upload to Strava yet it did not work. Strava*Garmin settings have not changed since the last successful upload.**After this issue, I reset Strava connection to watch as per Garmin and still did not sync. Activity details show up perfect on Garmin but activity from today won't sync to Strava. **Note: after issue I was able to test watch with a mock "walk" and when saved, it worked and synced to Strava.**How do I get today's rides to link to Strava that show up in Garmin Connect app? **Thank you
GetHuman754460 did not yet indicate what Garmin should do to make this right.
I have an issue with Garmin too
How GetHuman754460 fixed the problem
We are waiting for GetHuman754460 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Garmin's attention and get better help faster. Tap below to get started.
Having Garmin issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Garmin email you?
This email address isn't valid
Follow this issue
See how GetHuman754460 fixes it.
This email address isn't valid

Garmin

Customer service issue
Reported by GetHuman754460
Jun 5th, 2018 - 4 mons ago
I have an issue with Garmin too
Not resolved
Seen by 4 customers so far
Similar issue to 30 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman754460 started working on this issue
Jun 5th 11:35pm