I placed a preorder for a Nintendo Switch bundle with GameStop on March **st. It was su...

GetHuman4726728's customer service issue with GameStop from April 2020

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The issue in GetHuman4726728's own words
I placed a preorder for a Nintendo Switch bundle with GameStop on March **st. It was supposed to ship on the **th of April. However, after recieving an email that my order would be delayed on the **st of April, I got an email that it had shipped on the **th. However, the email only said that Animal Crossing (the game) has shipped. I was also charged only $** - which is the retail value of just the game. I am confused, because I was only supposed to be charged the bundle price (not the retail price of every item separately). I also haven’t received shipping notice for any other part of the bundle (the Switch, controller. Etc). I don’t understand why the game shipped and not the bundle, or why I was charged for just Animal Crossing when I ordered it as a part of a bundle. Customer service line was completely useless and will NOT answer no matter how long you stay on the line.

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Customer service issue
Reported by GetHuman4726728
Apr 27th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 2500 others
0 customers following this


GetHuman4726728 started working on this issue
Apr 27th, 2020 8:49pm