I placed a preorder for a Nintendo Switch bundle with GameStop on March **st. It was su...

GetHuman4726728's customer service issue with GameStop from April 2020

Help with my GameStop issue
First: share to improve GetHuman4726728's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4726728 may need:
Order number, Name on the order, Email address on the order, and Billing address
The issue in GetHuman4726728's own words
I placed a preorder for a Nintendo Switch bundle with GameStop on March **st. It was supposed to ship on the **th of April. However, after recieving an email that my order would be delayed on the **st of April, I got an email that it had shipped on the **th. However, the email only said that Animal Crossing (the game) has shipped. I was also charged only $** - which is the retail value of just the game. I am confused, because I was only supposed to be charged the bundle price (not the retail price of every item separately). I also haven’t received shipping notice for any other part of the bundle (the Switch, controller. Etc). I don’t understand why the game shipped and not the bundle, or why I was charged for just Animal Crossing when I ordered it as a part of a bundle. Customer service line was completely useless and will NOT answer no matter how long you stay on the line.

GetHuman4726728 did not yet indicate what GameStop should do to make this right.

How GetHuman4726728 fixed the problem

We are waiting for GetHuman4726728 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GameStop's attention and get better help faster. Tap below to get started.
Having GameStop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

GameStop

Customer service issue
Reported by GetHuman4726728
Apr 27th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 2500 others
0 customers following this

Timeline

GetHuman4726728 started working on this issue
Apr 27th, 2020 8:49pm