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The issue in GetHuman2224534's own words
I purchased a Xbox Game Pass gift card for my husband for Valentine’s Day. I had asked the associate if this game pass was better than just getting regular Xbox gift cards and was told it would be better because it has newer games on the game pass as well. However, my husband was not satisfied with this game pass because the new games that my he wants, are not available with this game pass. We have not scratched off the code, the card is in perfect condition and I still have the receipt. Because of the situation and misinformation, I will like the ability to return this game pass and exchange it for what I originally planned to get, which are Xbox gift cards so my husband can buy whatever game he wants. I spoke to a manager at one location, and he said I should call the manager at the location I purchased the gift card at. This manager was not very friendly nor did she try to understand that I was misinformed by one of her associates. I don’t understand why I can’t exchange it for a regular gift card if my game pass gift card hasn’t be scratched off and I still have the receipt.**Thank you!
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