Don’t ever put items on hold with GameStop!!!!

GetHuman1845881's customer service issue with GameStop from December 2018

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The issue in GetHuman1845881's own words
Trying to pickup item in store and they did not offer option to buy and pick up in store! ... I was attempting to purchase a PlayStation be borderland bundle at ***.** on your site and decided in order to get it quicker I would put on hold in store bc purchase in store wasn’t option. I went to the store the next day to pick it up on my lunch break and waited ** minutes at the store to be told it was no longer on sale. I was taken back bc I had never had a problem like this with a hold. I didn’t check my email until after being told this. And I can’t understand why they would not honor the price.*I have called the customer service three times eating hours without talking with anyone yet. After buying from GameStop for years I feel like I will never come back. That may not bother you but I do have other options and I’m more than willing to share my experience as well*Maybe if your site specified that prices weren’t honored on items when I was trying to buy it I would have had it shipped. *$*** difference vs possible thousands missed out on in future purchases. *I’m very disappointed in my previous favorite game store!
They have lost longtime customer!
They need to fix website to let their customers know at time of the order that prices are not honored on holds
Bought multiple systems ang games over last *** years
Tried going to store and calling their customer service and they blew me off!
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GameStop

Customer service issue
Reported by GetHuman1845881
Dec 28th, 2018 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 1531 others
0 customers following this
Items needed
Order number
Name on the order
Email address on the order
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Timeline

GetHuman1845881 started working on this issue
Dec 28th, 2018 2:34am
GetHuman1845881 indicated the issue is not fixed yet.
Dec 29th, 2018 6:00pm
GetHuman1845881 indicated the issue is not fixed yet.
Dec 29th, 2018 6:01pm
GetHuman1845881 indicated the issue is not fixed yet.
Dec 29th, 2018 6:05pm
GetHuman1845881 indicated the issue is not fixed yet.
Dec 29th, 2018 6:06pm

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