GEICO Customer FAQ

At GEICO, customers are a priority, and they work hard to resolve any issues you might have. The Special Investigations Unit (SIU) doesn't deal directly with policyholders. It mainly handles suspected fraudulent claims activities. If you want to dispute a decision, it's recommended to contact GEICO's Customer Service or the department that you were initially dealing with. Explain your problem, and they'll guide through the proper channels to dispute a decision. While SIU's work is critically important, they don't typically interact directly with customers on disputes over decisions. That interaction is usually left to the customer service representatives and claims adjusters.

You can check the status of your cancellation refund by logging into your online GEICO account. After you've logged in, go to the "View Policy Documents" section. There, you should be able to find a statement of the premium balance, including any refunds due. If there's a refund, it means it has been processed. Your refund method (direct deposit, mail, etc.) depends on the original payment method and might take some days. If you don't see any adjustments or refunds, it's possible that the cancellation and refund haven't been fully processed yet.

GEICO offers a defensive driving course for senior citizens that can help you enhance your driving skills and potentially qualify for a discount on car insurance. The course content, test process, course duration and whether it is available online or in-person can vary depending on your state's regulations. It's generally structured to refresh understanding of driving laws, focus on health and age-related adjustments, and discuss how to handle various on-road situations. Completion of the course may lower your premiums, but the extent of discount varies by state and policy. Before enrolling, please check with GEICO to confirm the details about your potential discount.

To re-enroll in a GEICO policy, you can follow these steps: 1. Visit the GEICO website and log into your account. 2. Go to the "Policies" section to view your cancelled policy and choose to reinstate it if it is within the allowed period. 3. Supply the necessary details and confirm your preferred payment method. You may need to set up a new auto-pay with your new card details. 4. Finally, ensure your policy is active and auto-pay is correctly set up. Remember, in order to reinstate a cancelled policy, it's important you do this within the reinstatement period set by the company. Always keep your payment methods up-to-date to avoid interruption in service.

We're sorry to hear about the delay in approving your car insurance. However, the processing time can vary based on several factors like the complexity of the application, the need for additional documentation, or high volume of applications during certain times. It's usually best to wait a few more days. If you still haven't heard back after an extended period, consider reaching out to GEICO directly for more specific updates on your application status.