We can not send email from our tablets or cellphones. From computers it may or may not...

GetHuman1892372's customer service issue with Frontier Communications from January 2019

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Help with my Frontier Communications issue
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The issue in GetHuman1892372's own words
We can not send email from our tablets or cellphones. From computers it may or may not send. Laptop, tablets and cellphones are on wifi (your modem*router), desktop computer is on ethernet to router. Laptop, tablets and cellphones can send just fine if at another location's wifi - even neighbor who is also on Frontier. Have spent nearly * hours with * of your engineers who connected into my desktop and couldn't figure out what's wrong. I've come to strongly suspect there is an issue at your end of my DSL connection that is preventing my devices to connect to your SMTP server. Receive emails okay, so POP* server is good. Can send emails through the webmail.frontier.com website, but that is a bit cumbersome, especially with the tablets and cellphones. This has been going on for over a year now. Talking to the people at your so-called help center have not gotten us anywhere as they're all convinced the issue is with all of my devices. Please, please help us resolve this extremely frustrating issue.
GetHuman1892372 did not yet indicate what Frontier Communications should do to make this right.
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Frontier Communications

Customer service issue
Reported by GetHuman1892372
Jan 4th, 2019 - 4 mons ago
I have an issue with Frontier Communications too
Not resolved
Seen by 6 customers so far
Similar issue to 1605 others
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Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman1892372 started working on this issue
Jan 4th 12:20am
GetHuman1892372 shared this issue with friends on Facebook
Jan 4th 12:23am