We moved from California and canceled our account for home phone, Frontier did not stop...

GetHuman-bigeocai's customer service issue with Frontier Communications from June 2018

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The issue in GetHuman-bigeocai's own words
We moved from California and canceled our account for home phone, Frontier did not stop it and continued to charge for * months, when we call numerous times we get someone that says they will take care, but nothing happens. They were supposed to reimburse us for the months but nothing! This has gone on since Feb.**rd. We now live in Pa. where Frontier has no service. We need an attorney to straighten this out. They were to disconnect on Feb.*** but they never did it till April . Please help, they owe us! *$***.** so far.
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Frontier Communications

Customer service issue
Reported by GetHuman-bigeocai
Jun 19th, 2018 - a yr ago
I have an issue with Frontier Communications too
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Seen by 9 customers so far
Similar issue to 357 others
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Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman-bigeocai started working on this issue
Jun 19th, 2018 7:14pm
GetHuman-bigeocai indicated the issue is not fixed yet.
Jun 20th, 2018 9:45pm