Hello, I had a flight scheduled for departure on April **, **** at **:**AM to Miami. T...

GetHuman4957166's customer service issue with Frontier Airlines from June 2020

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The issue in GetHuman4957166's own words
Hello, I had a flight scheduled for departure on April **, **** at **:**AM to Miami. This was during the COVID-** pandemic. I had to cancel my flight and was given miles to claim for another time. The total credit I was to receive was for a total of $***.** I had claimed my miles but I was trying to redeem them now and I have no miles attached to my account* *********** and I show no form of credits that I was to receive towards another booking in the future. I had claimed my miles and did not receive any emails regarding my claimed credits. I am now trying to book and am unable to do so. I would like to receive my credits*points to utilize for my new booking. How can I book? I have attached a picture of my credit email. Can you please help and or advise on how I can claim them to use or will I have to call in. I have tried to connect over the phone multiple times but the wait times are long and then I keep getting hung up on. *Feel free to let me know if there is any additional information required.

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Frontier Airlines

Customer service issue
Reported by GetHuman4957166
Jun 16th, 2020 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3760 others
0 customers following this

Timeline

GetHuman4957166 started working on this issue
Jun 16th 3:35am
GetHuman4957166 indicated the issue is not fixed yet.
Jun 16th 3:43pm
GetHuman4957166 indicated the issue is not fixed yet.
Jun 17th 1:19am
GetHuman4957166 indicated the issue is not fixed yet.
Jun 18th 12:25pm
GetHuman4957166 indicated the issue is not fixed yet.
Jun 21st 7:54pm

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