Frontier Airlines Customer Service Issues

I had a flight scheduled from Philadelphia to Orlando on Monday, 03/09/[redacted], which was canceled. I managed to get another flight from Trenton but had to use vouchers to cover the change, which doesn't seem fair as the cancellation wasn't my fault. I also paid for parking that I didn't end up needing. When I tried to change my return flight from Orlando to Trenton to be closer to my car, I was charged an additional $[redacted].00 plus $49.00 for a seat that I had already paid for in my initial booking. It seems unreasonable to have to pay almost as much as the original flight cost. I've been a loyal customer of Frontier for a long time, but if this is how customers are treated, I may need to reconsider my choice of airline. I would appreciate a voucher or refund for this situation, as it wasn't my fault and I ended up paying for it in the end. I hope to hear from someone soon as I've been trying to call the [redacted] number without success. Disney even gave us a free ticket because we arrived late due to the flight cancellation, which was a kind gesture. Looking forward to your response. Thank you. Chris T.

I recently contacted you about an issue I am having. Despite attempting to reach someone by phone for the past two days, I have not been successful in getting through. I bought two tickets for Mr. and Mrs. Loudaros with a booking ID #[redacted] and also purchased insurance for the trip from Travelex. The insurance confirmation number is 813D21584, covering trip cancellation at [redacted]% of the insured trip cost. The insurance company advised me to obtain a cancellation number from you prior to proceeding further. The reason for canceling is that Mr. and Mrs. Loudaros need to care for a family member with cancer, and due to the coronavirus, traveling poses a risk to the family member's health. It is vital to address this before the cancellation deadline. Thank you for your attention to this matter.

I need assistance with obtaining a refund for my flight due to health concerns regarding the current situation with the coronavirus outbreak. My booking ID is [redacted]7, and the airline is Frontier Airlines for the flights from New York - Newark, United States to Cancun, Mexico on April 2nd, [redacted], and the return flight on April 7th, [redacted]. The passenger information includes Traveler 1 David C. and Traveler 2 Suzanne C. I have severe bronchial asthma and my doctor has advised against travel at this time. I kindly ask for guidance on how to proceed with canceling my booking and obtaining a refund during these uncertain times. Thank you.

Due to the recent travel restrictions imposed by the President of the USA in response to COVID-19, European travelers are facing uncertainties. Living in the UK, I thought I would not be affected, but the platform I used to book my flight from London to San Francisco has alerted me about potential impacts. I've been advised to reach out to the airline to reschedule or request a refund. Consequently, I have decided to postpone my trip to October in case my flights get canceled. My original plan was to fly to San Francisco on April 11th and then proceed to Las Vegas on the 13th, with a flight scheduled for 3:39 pm. Despite my efforts to contact Frontier Airlines by phone, I have been unsuccessful using my EU phone. I am keen on changing my flight dates to October 12th at the same check-in time rather than opting for a refund.

I bought a ticket from Frontier Airlines with confirmation number #C584UI. I didn't opt for the extra fee for ticket flexibility, as I typically have control over my plans. However, due to unforeseen circumstances, I couldn't travel as planned as I am turning 81 on my birthday. Given the current Coronavirus situation and my age, I'd like to either get a refund or reschedule my trip for a later date when the situation improves. The details of my trip are as follows: departing from Philadelphia, PA to Orlando, FL on March 24th, [redacted], at 10:25 AM (Flight F9 [redacted]) and returning on March 26th, [redacted], at 12:53 PM (Flight F9 [redacted]). The ticket was booked in the name of Jacqueline May Gray on February 25th, [redacted]. My email address is [redacted], and my phone number is [redacted]. Your assistance with this matter would be greatly appreciated. Thank you.

I booked a flight on Frontier Airlines through Travelocity, but due to the coronavirus, I can no longer travel. I want to utilize the price guarantee from Travelocity, but I'm being told that if I don't show up for the flight, I won't receive any credits. Frontier advised me to contact Travelocity for assistance. Despite trying to reach Travelocity for over a week with no success, I haven't been able to find a resolution. I'm unable to afford the flights and don't intend to travel in the near future. Frontier offered to cancel the booking at full cost, but I'd need to rebook and fly by November, which isn't feasible for me. I've also been unable to cancel online and am currently facing another long hold time with Frontier. I'm feeling very frustrated and just want to either receive the price match or accept a voucher instead. Any help from your service would be greatly appreciated. Thank you.

I encountered several issues with Frontier Airlines recently. Firstly, I booked a flight today and was charged via my credit card, but I did not receive an email confirmation leading me to believe that the reservation did not go through. Secondly, after canceling two flights due to COVID, I was only credited with an expired voucher for one flight and charged a change fee for the other. This resulted in a minimal credit for what I had initially paid. Thirdly, I have been unable to reach Frontier by phone, and my emails have gone unanswered. I understand the challenges faced during this time and remain hopeful that Frontier will rectify these issues promptly and credit me appropriately. Lastly, my husband is currently stranded in Florida. The flight I attempted to book for him today was charged without receiving a confirmation, so I will need to rebook it. I am optimistic that Frontier will address the situation and provide the necessary refunds.

To whom it may concern, My husband and I had planned a vacation with another couple for April 12, [redacted]. Due to being residents of Ohio and the restrictions on travel placed because of COVID-19, we had to cancel our trip, which included a cruise to Mexico from Florida. Our governor has ordered no traveling during this time. We recently received an email confirming the cancellation of our flight booking. We would appreciate a full refund since the cancellation was beyond our control. Although the email mentioned a credit for future use, we are uncertain if we will be able to utilize it within the specified time frame. I am about to start a new business venture, leaving little time for vacation planning. I hope the right person receives this letter and understands the challenges Ohio residents are facing regarding travel. Your assistance in resolving this matter is greatly appreciated during this difficult time. Thank you, Amanda M. Keith For any inquiries, please contact me at [redacted].

Hello, I attempted to contact Frontier Airlines today but was unable to reach anyone. I received a missed call from them this morning regarding my refund. Here is the reference number they provided: [redacted]73. I would like the $[redacted] refunded to me, and I also have a $[redacted] credit due to a discrimination issue. My contact number is [redacted]. I need the refund to be processed back to the original payment card, which is currently lost. Last week, after waiting on hold for over 2 hours, I was unable to find a resolution. I have decided not to travel this year due to the current situation and was unhappy with the customer service as I was told I would not get my refund. I hope this can be resolved promptly. Thank you.

My husband, his sister, nephew, and I have a flight booked for May 12th departing from Denver. The flight reservation number is #JYDIXJ. Departure is at 2:51pm from DEN, arriving at PWM at 8:48pm. The names on the reservation are Norman E. Otis, Judy L. Otis, Sandra Otis Anderson, and Craig Grindle. Due to financial hardship caused by the pandemic and the cancellation of my husband's nephew's wedding, I am requesting a full refund. Traveling is not advisable for Sandra due to her age. A credit does not suit our situation. I attempted to resolve this over the phone but was disconnected by the customer service representative. I am currently working without leave at a rural hospital. Thank you for your attention. Our email address is [redacted] Address: PO Box [redacted] Sea.

I am writing on behalf of my family members and myself to address an issue with our flight reservation. We were scheduled to fly from DEN to PWM on May 12, [redacted], with reservation number JYDIXJ under the names Norman E Otis, Sandra Otis Anderson, Craig Grindle, and myself, Judy L Otis. Due to financial difficulties caused by the coronavirus and the cancellation of my husband's nephew's wedding, we are unable to use a credit for future travel. My sister-in-law is elderly, and I, Judy L Otis, am currently working at a small rural hospital with no vacation available until after the pandemic. Additionally, after waiting for two hours to speak with a customer service agent, we were unexpectedly disconnected. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I booked a flight for my children and myself to Orlando on April 5 for a Disney World vacation. Due to the closure of Disney World and the Corona Virus situation, we are unable to make the trip. I had purchased travel insurance and would like to inquire about the possibility of a refund. Given the circumstances, it is not feasible for us to reschedule this trip within the 90-day window. I am seeking a refund for all reservations made under the names Catherine Natarelli, Jared Maker, and Stephen Nichols. I understand the policy but am requesting an exception be made in this case. I have had positive experiences with Frontier in the past and hope to continue flying with you. Due to the current situation and the government assistance received, I am hoping for full refunds on these bookings. Please contact me at [redacted] or via email for further discussion.

I previously submitted a message regarding a refund request for flights to Orlando for a Disney World vacation. The confirmation number is *S*M*RP. Due to the Coronavirus and Disney World's closure, we are unable to reschedule within ** days. I am requesting refunds for all the reservation confirmation numbers: I***VP, R*M*FF, BBMYWD. I understand the policy but would appreciate an exception in this case. I wish to discuss this matter further. Contact me at (***) ***-**** or email me at [redacted]. Thank you.

I am sharing the letter I sent to Frontier Airlines on March 18, [redacted], concerning the cancellation of my flights with references FBWY5A and W8126P. Despite trying to cancel through the website with no success and encountering issues with the new online cancellation option provided in an email, I was unable to successfully cancel my flights. The flights, F9 [redacted] on March 17, [redacted], and F9 [redacted] on March 24, [redacted], had to be canceled due to the US government's flight restrictions from the UK amidst the Covid-19 pandemic. The total cost of the flights was $[redacted].80, which I request to be refunded to the credit card ending in [redacted]. As I reside in the UK, a credit or rebooking option is not feasible for me. Please acknowledge the receipt of this letter and confirm via email at: [redacted] Thank you for your prompt attention to this matter. Sincerely, Christopher Hart

On January 19, [redacted], I booked a flight for my 15-year-old daughter to travel with 2 friends to their grandparents in Arizona. The flight number is KFC8XX for Jayden Patricia Boks. Unfortunately, on March 13, [redacted], the Governor of Michigan closed the schools and advised everyone to stay home. I attempted to cancel the flight by calling but was unsuccessful. I ended up canceling online the next day and was charged $79 for the cancellation. I was left with $[redacted] as a credit to book a flight within 90 days. Later, I received an email stating there would be no cancellation fees. I have been trying to reach out by phone but have been unable to get through. As a single mom living on a fixed income and being disabled, it was a significant cost for my daughter who had saved up for a year for this trip. Given the current situation with uncertainties, it is challenging to plan another trip within the next 90 days as the original plans are now gone. I kindly request a refund for my daughter's flight. Your assistance in this matter would be greatly appreciated. Thank you, Jennifer B.

I made a reservation for four people through Cheapo Air on January 7 and purchased insurance for flexibility. I have been attempting to cancel the booking for the past three weeks without success. Recently, I received an email from Cheapo Air addressed to me, Rebekah T., regarding changes to my reservation (Booking [redacted]8), which were allegedly made directly with the airline. The email advises me to confirm flight details with the airline within 24 hours and provides a phone number for assistance. Despite my efforts to contact Cheapo Air via phone and chat, I have been unsuccessful in getting through. I am seeking guidance on how to proceed with canceling my flight and obtaining a refund. Thank you for your assistance.

I made a booking for four people through CheapOair on January *, with insurance for easy cancellation. Despite attempting to cancel for the last two weeks, I haven't been able to reach them. I received an email stating they tried to contact me about changes to my reservation but advised me to confirm details directly with the airline within ** hours due to changes made by them. I've tried calling and chatting with CheapOair, but haven't been successful in getting through. How can I ensure my flight gets canceled and refunded? Your assistance is appreciated. Thank you.

I recently received news of my nephew's passing from the Eagle County coroner in Colorado. He had a flight booked with Frontier Airlines from Denver to Tampa on March 30, [redacted]. The flight was scheduled for 6:30 AM, arriving in Tampa at Noon. His name is Robert Johnson, possibly with the middle initial "E," and the one-way ticket cost $61. I wanted to inform Frontier Airlines about this situation to ensure they are aware of his absence and inquire about the possibility of a refund. I have been trying to reach their customer service line for over 30 minutes but have not been able to speak to a representative yet. I appreciate any assistance in getting this message to Frontier Airlines promptly.

Today, March 29th, I sadly received news from the Colorado coroner about my nephew's passing in his room. Wanting to inform Frontier Airlines, as he was scheduled to fly on March 30th, I encountered difficulties due to not having his confirmation number. Despite providing his name, birthdate, and flight details, the policy prevented the airline from assisting me without the confirmation number. In light of the circumstances, I hoped for some flexibility but was asked for the last four digits of the number to proceed. I attempted to contact them immediately, enduring a lengthy hold, only to get no resolution. The ticket he held was inexpensive at $61.00, but the main concern was the lack of empathy and refusal to engage without the confirmation number. I implored to speak with a supervisor but faced the same policy adherence. I seek an apology for the unsympathetic service and a refund of the ticket cost. The insensitivity displayed by Frontier Airlines in this distressing time is deeply disheartening. I can be contacted via email for further correspondence. Thank you. - Cheryl K.

I recently made a booking for a flight to Puerto Rico via Hopper and added insurance considering the COVID situation. I altered my flight to an earlier departure date with a better return flight, but this resulted in additional costs due to the flight change fee. I realized that the insurance only covered cancellations, which I was not planning to do. It was meant as a precaution since the tickets were a gift and I was uncertain about the dates. I received a notification from Hopper about the cancellation of my flight, but not from Fronteir. When trying to search using the confirmation number, it cannot be found and redirects to a page indicating payment issues. I have email receipts showing payments for the original purchase, the change in dates, and luggage adjustments. I am in need of a cash refund due to unexpected unemployment caused by the virus. The trip was a special birthday surprise for my boyfriend, and I want to explore the option of a monetary refund after the second purchase, as flight credits won't be beneficial for me. Since the card used for payment is no longer active, I would need to update my card details for the refund process. The current situation has disrupted my plans and financial stability, turning a dream vacation into a challenging situation.