Frontier Airlines Customer Service Issues

I arrived at the Airport at 12:13 to assist my mom, who needed a wheelchair due to difficulty walking in the rain. A police officer allowed me to park temporarily. Inside, I requested a wheelchair and a boarding pass for my mom, who was waiting in the car with my baby. Despite explaining the situation, the agent postponed my mom's flight to 6 pm as she wasn't physically present then, causing inconvenience due to the rain and parking constraints. Another person offered a wheelchair, assuming we were waiting for the later flight. When I agreed to take the later flight, the agent initially said it was available for Friday but later changed it to once a week. This impacted my mom's medical appointment. The delay could have been avoided if the boarding pass was issued promptly. Although I appreciate Frontier Airlines, this experience was disappointing and unprofessional. Kindly consider a refund for the inconvenience caused. Thank you.

Yesterday, my partner and I had a flight booked for Las Vegas. We were recently notified via email that our flight has been rescheduled. Our reservation number is CYG5QG. Due to this change, we had to book another flight back home with Delta to Cincinnati at a cost of $1,[redacted] for both tickets. After speaking with a representative yesterday, we were informed we would receive a refund for the original flight. However, I am now having trouble reaching another representative or finding out how to submit a claim for the refund. Additionally, I received an email today indicating that our flight was rescheduled for today. It would have been appreciated if we had been notified about this change promptly to avoid any inconvenience. This communication issue has caused frustration in dealing with this situation.

I was on a Frontier flight from Austin to Orlando and had a connecting flight with Spirit to Charlotte. I checked my bag in Austin and only received one ticket for the Frontier flight. I assumed I could get another ticket for the Spirit flight in Orlando. It seems my bag may still be in Orlando because I wasn't aware I needed to claim it and recheck it, possibly requiring an additional fee, for my Spirit flight. At the moment, my bag is missing, and Frontier personnel in Charlotte have left for the night. I just need to retrieve my bag for clean clothes during my trip. Any assistance in locating my bag, whether it's in Orlando or elsewhere, would be greatly appreciated.

I canceled some flights from Denver, CO to Bismarck, ND in September [redacted]. I was assured a refund for the tickets, seats, and baggage due to them being round trip with cancellation insurance. However, as of December 12, [redacted], I have not received the refund. This was an unexpected cancellation, and I am eager to have my money returned. The booking code is Q85RPP. Thank you for your assistance. - Bette J. Kelso and Amber Lynn Kelso

I recently called customer service regarding my booking but had difficulty getting assistance. My booking confirmation is N46CGL. My name is Yulianti, but I mistakenly inputted it twice as both first and last name. Moreover, I misspelled my daughter's last name as YQNNICQ instead of Yannica. I've tried emailing multiple times without any response and my recent call lasted 20 minutes without a resolution. I would appreciate a prompt reply. Thank you for your help.

I experienced significant difficulties trying to modify my flight reservation both online and over the phone close to my departure time. Multiple long hold times and failed attempts to cancel or reschedule have left me frustrated. After contacting customer service again today, enduring more extended hold times, and receiving no resolution, I sought assistance from the local Frontier office without success. I urgently require a refund for the missed flight, adjustments to my bundle credit, and rescheduling for Wednesday this week. Additionally, I need clarification on a promised bundle refund following an incident on November 21. Notably, the 40,[redacted] miles I am owed from my Frontier credit card, opened in August, have not been credited to my account despite meeting all contractual obligations. Your immediate help is greatly appreciated as I am currently stranded.

During my recent flight from Orlando to Columbus with my girlfriend, Ashley P., and my son, P. West, on flight [redacted], we used the self-check-in kiosk. Unfortunately, we were unaware of the option to bring one personal item for free and ended up purchasing extra carry-on bags unnecessarily. Despite keeping the receipt, we were told by an employee that refunds were not processed on-site and were given a number to call for assistance. We're having difficulties resolving this matter and experiencing challenges getting the refund we were promised.

I recently traveled from DCA to DEN on flight #[redacted] on 12/2, and upon arrival, I discovered that my suitcase had been tampered with, resulting in my suit being ruined. I promptly filed a baggage claim incident under number [redacted]71. Ron Santos from Frontier Airlines reached out to request images, which I had already provided but sent again as per the request. Despite following up via email four times, I have not received any updates from Frontier in weeks. I am eager for resolution and a prompt response regarding the replacement of my suit. Thank you.

I am reaching out to Frontier Airlines seeking sponsorship for an "HONOR FLIGHT" dedicated to WWII, Korean, and Vietnam Veterans. The proposed trip would take place from Cleveland, OH to Washington DC, providing these brave individuals with the opportunity to visit their respective Memorials and our nation's capital. Supporting this cause would not only be a great help to these Veterans but also a positive endeavor for Frontier Airlines. Let's come together and make this happen for our deserving Vets!

Our scheduled flight QYRK2T was canceled, and we made arrangements to return from Detroit to Orlando with Spirit flight PC6WMP after an overnight stay. Despite numerous attempts to resolve the issue, we have not received the reimbursement for this flight. We prefer a refund over vouchers and have submitted reimbursement request incident [redacted]70 twice with all required receipts attached as instructed. Despite multiple conversations with customer service, the matter remains unresolved, with automated responses and staff failing to follow up. We seek clarity on this process and request a prompt reimbursement.

I boarded a Frontier flight this morning for a 3.5-day trip to Florida with my boyfriend. We each carried one backpack as our personal items. Even though my backpack met the size requirements, it did not fit well in the allocated bin during boarding. We've used these backpacks as carry-ons on other airlines without any trouble. I did not have any additional items; it was just my backpack. We didn't need to buy extra carry-on bags as our backpacks were the right size, just not the right shape for the bin. The staff made us pay $[redacted] before boarding, and their attitude was unpleasant. This was our first time flying with Frontier, and we won't be choosing them again unless this issue is resolved. Our main disappointment was with how we were treated during this incident. If we had been treated with respect and understanding, we wouldn't be sharing this negative experience.

My vacation was ruined because my luggage never made it. Our vacation confirmation number is CDUCPK. We had no clothes, shoes, accessories, or most importantly, our family Christmas gifts. I have been trying to send my bank statement to your reimbursement team, but every time I try to send it, it says I can't send the file. I am extremely frustrated with all of this, as I am trying my best but nobody is helping me. Most of all, our entire vacation was affected because we had to buy all new clothes, shoes, accessories, and gifts. This situation is unfair because we did everything correctly. It was a failure on Frontier's part since when we arrived at the airport, they claimed to have put in a claim for our bag, but nothing happened. This was supposed to be my first vacation with my future husband as we plan our wedding, but it was ruined as we were limited in everything.

I booked a flight through Priceline, and after it was cancelled and rescheduled for the same day, I was charged again. When I contacted customer service, I was informed the original flight was cancelled. However, today I received an update with the original flight details. I would appreciate it if someone could contact me to resolve this issue promptly.

I made a flight booking from Austin, TX to Denver, CO (Booking Reference: H5CDSI) on 24 Dec and canceled it within 4 hours. The cancellation was within the required 24-hour window and 7 days before the flight on 5 Jan. However, I have not yet received my refund of $[redacted].60. Despite contacting customer service, I keep receiving the same email confirming the refund, but no money has been returned. It has now been 20 days, and I am frustrated by the lack of progress. I seek to speak directly with the finance department to resolve this issue promptly.

I am Travis J. Kemp. I took flight F9 [redacted] from CVG to RSW on 1/18/[redacted] at 6:20 am EST. I lost my wallet on the plane and reported it as lost (#[redacted]). I am unsure where I misplaced it, but I suspect it might be near my seat 4D on the A320neo aircraft with Tail# N352FR. I lack cash but my wallet holds my ID, credit cards, and business cards for contact details. The flight confirmation is FF9U4E. My return flight is on 1/25/[redacted]. Please check for my wallet behind the fold down tray of seat 4D or the one in front of it. I would appreciate any assistance in locating it before my next flight. Thank you.

I checked in my luggage on January 3, [redacted], at Orlando Airport for a trip to Seattle with layovers in Norfolk and Las Vegas. The customer service agent tagged my black, square fabric bag with a final destination to Seattle. The bag resembles a small duffel with a handle and strap. It should have a label with my name, Iliyana Sharieff, and the receipt displays F9 [redacted] SEATTLE TA and F9 [redacted]. Upon arrival in Seattle on January 4, I reported my lost luggage. The customer service agent collected my contact details and receipt number on a blank paper, provided the local Frontier phone number ([redacted]), and mentioned three other customers with similar issues. Despite leaving a detailed message after calling the local Frontier office, I have not received any updates so far.

I would like to inquire about changing the departure date for the following flights in my reservations: Departing Flight [redacted] Philadelphia (PHL) to San Juan (SJU) Departure: 2/2/[redacted] 1:12 AM Arrival: 2/2/[redacted] 6:28 AM Reservation G7GPVC: - Victor Dieppa, Seat 19F - Angeliz Claudio, Seat 19E - Victor Dieppa, Seat 19D No Checked Bags No Carry-On Reservation T6SKUV: - Jasmin Feliciano FRONTIER Miles #: [redacted]3 No Seat Assigned Checked Bag: 1 No Carry-On Due to unexpected circumstances with my husband's medical treatment, I need to extend my stay in Philadelphia. As my son, Victor S. Dieppa, needs to return to Puerto Rico as scheduled for work, I would like to change the flight details accordingly. Additionally, I need to modify the checked bag from Victor to myself and adjust the seating arrangements for myself and the children (Victor D. Dieppa and Angeliz Claudio), as I will be accompanying them on the flight. I am aware of the flight change policy mentioned on the website and hope to make these adjustments without incurring extra charges, as my financial situation is currently tight due to unforeseen circumstances. Kindly assist me with these changes. We are frequent Frontier customers and would greatly appreciate your help. Thank you.

Good morning, I am writing to address an issue with my reservations. My husband and I had round-trip tickets for March 16th to March 25th with confirmation code HHIDQB. Due to a family emergency, I needed to change my outgoing flight to an earlier date. I was informed by a representative that it would require an additional $79 along with the airfare, which I found unreasonable. I requested to speak to a manager, but was told they were unavailable at the time. I provided my contact information and asked for a callback, but have not received any response. Ultimately, I decided to book a separate one-way flight to Tampa with confirmation code LGMKKE, as it was a more cost-effective solution. However, upon reviewing our original reservation, I noticed that only my husband's flight is showing under confirmation code HHDIDQB. The total cost for both return tickets was $[redacted].60. I kindly request to have my return flight added back to the reservation and ask for a manager to contact me regarding this matter. My phone number is [redacted] and my email is [redacted] Thank you.

I have spent most of the afternoon on the phone attempting to seek assistance with flight reservations for myself and four students I am traveling with. Regrettably, the phone lines have been overwhelmed with coronavirus-related inquiries, and I have been unable to get through to a representative. As per our University's guidelines, we are required to suspend face-to-face classes, which includes our upcoming trip. I urgently need to speak with a representative to explore the available options. Despite my attempts to modify the reservations, they were instead canceled with a substantial fee of almost $[redacted]. I did not initiate these cancellations, and the lack of support in this matter is highly troubling. Furthermore, no one has been reachable to address this issue or to provide guidance on the situation, which has been influenced by the CDC's regulations, the Governor of Ohio, and the University of Cincinnati.

I am currently at Tampa Airport. I have been here since 4 pm yesterday because my flight to Trenton was delayed. This is the fifth time in a row that my flights with Frontier have been delayed. When boarding started, I realized my wallet was missing. I accidentally got in the wrong line due to the confusion of boarding for ISLIP and Trenton happening simultaneously. I missed the Trenton flight by just 5 seconds. Without my wallet, I couldn't pay the $[redacted] fee or buy a new ticket for another flight. I asked customer service if the fee could be waived to get on another flight, but they couldn't help me and advised me to call instead. I've been trying to reach Frontier but have been on hold for 52 minutes without speaking to anyone after being disconnected a few times. I really need assistance to get back home.