This is one of the worst customer services I have ever dealt with and that is saying a lot. The sooner this is fixed the better it will be for my friend. She is stranded there with nobody to keep her safe and I am trying to help but to charge over $*** for cancelation fees is absurd. Someone from the upper staff needs to resolve this or this will be the last decent review I post.
GetHuman-mchlstks's Cancelled Flight issue with Frontier Airlines from May 2020
Help with my Frontier Airlines issue
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Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman-mchlstks's own words
All I am trying to do is switch flights and I have ample notice in doing so ... I called to cancel a flight within the time period described in the flight cancelation guidelines and was put on hold for a long time then disconnected. Upon calling back I was told they "would see what they could do to help". Then said it would cost $*** for canceling and I could reschedule. I need my full refund as I don't have the money to pay for another ticket as I am doing a friend a favor. The ticket is for Ashley mae colella and she needs to get home asap. Please fix this and apply to her credit so I can get her home
She is a long time customer and I was willing to use this in the future because setting up the initial flight was easy and pleasant but after they get your money they are hard to reach and even harder to deal with
By applying the credit for a flight out of denver as early as possible
phone calls all day long and tried online but it is not working
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