This is one of the worst customer services I have ever dealt with and that is saying a lot. The sooner this is fixed the better it will be for my friend. She is stranded there with nobody to keep her safe and I am trying to help but to charge over $*** for cancelation fees is absurd. Someone from the upper staff needs to resolve this or this will be the last decent review I post.

GetHuman-mchlstks's Cancelled Flight issue with Frontier Airlines from May 2020

Help with my Frontier Airlines issue
Before contacting them, items GetHuman-mchlstks may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman-mchlstks's own words
All I am trying to do is switch flights and I have ample notice in doing so ... I called to cancel a flight within the time period described in the flight cancelation guidelines and was put on hold for a long time then disconnected. Upon calling back I was told they "would see what they could do to help". Then said it would cost $*** for canceling and I could reschedule. I need my full refund as I don't have the money to pay for another ticket as I am doing a friend a favor. The ticket is for Ashley mae colella and she needs to get home asap. Please fix this and apply to her credit so I can get her home
She is a long time customer and I was willing to use this in the future because setting up the initial flight was easy and pleasant but after they get your money they are hard to reach and even harder to deal with
By applying the credit for a flight out of denver as early as possible
phone calls all day long and tried online but it is not working
How GetHuman-mchlstks fixed the problem

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Frontier Airlines

Flight
Cancelled Flight issue
Reported by GetHuman-mchlstks
May 25th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 3216 others
0 customers following this

Timeline

GetHuman-mchlstks started working on this issue
May 25th, 2020 1:49am
GetHuman-mchlstks indicated the issue is not fixed yet.
May 25th, 2020 5:57am
GetHuman-mchlstks shared this issue with others over email
May 25th, 2020 6:01am
GetHuman-mchlstks indicated the issue is not fixed yet.
May 25th, 2020 6:13am
GetHuman-mchlstks indicated the issue is not fixed yet.
May 25th, 2020 6:14am
GetHuman-mchlstks indicated the issue is not fixed yet.
May 25th, 2020 11:19pm
GetHuman-mchlstks indicated the issue is not fixed yet.
May 26th, 2020 1:04am