I purchased round trip flight from GDL to FAT departing .ca *** returning ? $ from Fron...

GetHuman1156180's customer service issue with Frontier Airlines from September 2018

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The issue in GetHuman1156180's own words
I purchased round trip flight from GDL to FAT departing .ca *** returning ? $ from Frontier, who has me on a Volaris flight, who I've flown with often. Prior to departing flight ***, I discovered I couldn't check in online with Frontier- you at Frontier direct me to Volaris. The Volaris site does not recognize any code or reservation numbers you at Frontier provide and direct me to check in with you at Frontier. This miserable cycle has NO successful end for ME. It was miserable. I had to physically go to Volaris at airport in Guadalajara to be "checked in". Now, trying to check in for the return flight, it is even WORSE. Neither you or Volaris offer me a way to actually check in. This is SO FRUSTRATING!!! I am John Spec. I have purchased a Frontier issued reservation ticket to fly from FAT to GDL on a Volaris flight **** out of FAT at *:** am on ****. I NEED TO SPEAK TO SOMEONE WHO CAN SUCCESSFULLY CHECK ME IN !!!! You may reach me at my US cell (***-***-****) or my Mexcan cell (**- ***-***-****) I live in Chapala, Jalisco, Mexico - the largest Gringo expat community in Mexico.There are at minimum **,*** persons, American and Canadian, who live there full or part time. They fly regularly from GDL to the US and Canada. We are a close knit group and I own a business within the community. If Frontier wants to sell us tickets but can't be bothered to provide REASONABLE customer service for flights Volaris operates, THEN THEY SHOULD NOT. And the Chapala community will quickly shy away from ALL Frontier offerings. Can you PLEASE get me checked into the flight you sold me?!?! John Spec

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Frontier Airlines

Customer service issue
Reported by GetHuman1156180
Sep 17th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 2390 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account

Timeline

GetHuman1156180 started working on this issue
Sep 17th, 2018 6:16pm
GetHuman1156180 confirmed the issue is fixed. Hooray!
Sep 17th, 2018 6:17pm