You cancelled my flight (Flight *** Denver-Madison departing at *:**om today) after che...

GetHuman973875's customer service issue with Frontier Airlines from August 2018

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Tip from another customer
If you are looking to cancel a flight with American Airlines then you will need to either call American or the 3rd party company you used to buy your flights.
The issue in GetHuman973875's own words
You cancelled my flight (Flight *** Denver-Madison departing at *:**om today) after checking in and arrival at the airport. I was sent a link to rebook on another airline that went to a *** page. And I was unable to reach anyone by phone (spending a half an hour plus on hold). We ended up having to book me on another flight ourselves at a crazy high price. I need to be reimbursed as this entire situation was a total nightmare (I was flying out for a family wedding trying to meet my husband and toddler son) and the course of action your company took to rectify said situation was totally unacceptable. I do not want any voucher from you for another flight, I want a full refund for the cancelled flight and a full reimbursement for the other flight I had to book. Please advise ASAP.
GetHuman973875 did not yet indicate what Frontier Airlines should do to make this right.
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Frontier Airlines

Customer service issue
Reported by GetHuman973875
Aug 10th, 2018 - 7 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 4 customers so far
Similar issue to 1533 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman973875 started working on this issue
Aug 10th, 2018 2:16am
GetHuman973875 indicated the issue is not fixed yet.
Aug 11th, 2018 12:18pm