Approximately three weeks ago I contacted Frontier Airlines to inform them that I had t...

GetHuman-leehstro's customer service issue with Frontier Airlines from July 2018

Help with my Frontier Airlines issue
Tip from another customer
If you are looking to cancel a flight with American Airlines then you will need to either call American or the 3rd party company you used to buy your flights.
The issue in GetHuman-leehstro's own words
Approximately three weeks ago I contacted Frontier Airlines to inform them that I had to cancel a flight—Confirmation No. H*T**G—from Orlando, FL to Nashville, TN, departing on July **, **** and returning August *, ****. I then contacted the Customer Help department in regard to my reason for an emergency cancellation.**My reason for the emergency cancellation is as follows:*I intended to fly to Nashville to see my half-brother, who is memory impaired, and my sister-in-law who has pancreatic cancer and had been taking chemotherapy for about five weeks at the time. I had planned the visit earlier with their daughter, Pat, who, at the time, was staying with them full time. On about July **, ****, I received an email from Pat asking me not to come* her mother had taken a severe turn for the worst and did not want visitors. I complied, thus the contact with Frontier and the follow-up contact with Customer Help to determine eligibility for a refund.**The only documentation I have is a copy of an email I received from the Customer Help department—*****@***.com, Incident: ******-******—stating that I was not eligible for a refund. I have no other documentation because after a couple of weeks I discarded most of the documents: airline tickets, limo notices, rental car docs, etc.**The only reason I have the CustHelp document, Incident: ******-******, is I planned to follow up with CustHelp after I called Allianz Travel Insurance, with whom I had purchased a travel insurance policy. I called day before yesterday, in fact, but was unable to understand the Allianz Travel Insurance agent. *I am severely hearing impaired***I received serval heartening emails assuring me all was well with my flight reservations, but I thought they were computer generated and they had just not gotten the word of the cancellation. The computer generated message I received today, alarmed me, thus this contact.**Lee Stroud
GetHuman-leehstro did not yet indicate what Frontier Airlines should do to make this right.
I have an issue with Frontier Airlines too
How GetHuman-leehstro fixed the problem
Called the number provided by Get Human and waited about ** minutes (Frontier Airlines has limited human resources). Problem solved* refund on its way. Thanks Get Human.
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Frontier Airlines

Customer service issue
Reported by GetHuman-leehstro
Jul 31st, 2018 - 8 mons ago
I have an issue with Frontier Airlines too
Fixed
GetHuman-leehstro shared how to fix
Seen by 7 customers so far
Similar issue to 1355 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman-leehstro started working on this issue
Jul 31st, 2018 5:58pm
GetHuman-leehstro confirmed the issue is fixed. Hooray!
Jul 31st, 2018 6:58pm
GetHuman-leehstro confirmed the issue is fixed. Hooray!
Aug 1st, 2018 7:02pm