My issue is I booked a trip and Had to cancel because I could not walk. The representat...

GetHuman-feltdeni's customer service issue with Frontier Airlines from July 2018

Help with my Frontier Airlines issue
Top Tip from another customer
If you are looking to cancel a flight with American Airlines then you will need to either call American or the 3rd party company you used to buy your flights.
The issue in GetHuman-feltdeni's own words
My issue is I booked a trip and Had to cancel because I could not walk. The representative I talked to explained it would be a $** charge and I would have a balance of **.**. He said if I faxed over documentation from the doctor then there would be no charge. My question is would that money go back on my card or do I get some kind of voucher? I called over and over and nothing but ads. I did chat with cheapoair and they said I had to contact you. My confirmation number was W*D**F and the booking number is ********. I would like some resolution before I book another trip. Denise Felton The phone number I booked with is *** *** ****. My travel date was June **th and I called June **th to cancel. I faxed over documentation to *** *** ****
GetHuman-feltdeni did not yet indicate what Frontier Airlines should do to make this right.
I have an issue with Frontier Airlines too
How GetHuman-feltdeni fixed the problem
Finally got someone who spoke plain english and they explained the situation. I dont agree with them, but i got an explanation.
Please help with my Frontier Airlines issue
Do you have a customer issue as well?
We can help you get Frontier Airlines's attention and get better help faster. Tap below to get started.
Having Frontier Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Frontier Airlines

Customer service issue
Reported by GetHuman-feltdeni
Jul 4th, 2018 - a yr ago
I have an issue with Frontier Airlines too
Fixed
GetHuman-feltdeni shared how to fix
Seen by 7 customers so far
Similar issue to 874 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman-feltdeni started working on this issue
Jul 4th, 2018 1:33am
GetHuman-feltdeni indicated the issue is not fixed yet.
Jul 4th, 2018 11:32am
GetHuman-feltdeni confirmed the issue is fixed. Hooray!
Jul 4th, 2018 2:56pm