My issue is I booked a trip and Had to cancel because I could not walk. The representat...

GetHuman-feltdeni's customer service issue with Frontier Airlines from July 2018

Help with my Frontier Airlines issue
Top Tip from another customer
If you are looking to cancel a flight with American Airlines then you will need to either call American or the 3rd party company you used to buy your flights.
The issue in GetHuman-feltdeni's own words
My issue is I booked a trip and Had to cancel because I could not walk. The representative I talked to explained it would be a $** charge and I would have a balance of **.**. He said if I faxed over documentation from the doctor then there would be no charge. My question is would that money go back on my card or do I get some kind of voucher? I called over and over and nothing but ads. I did chat with cheapoair and they said I had to contact you. My confirmation number was W*D**F and the booking number is ********. I would like some resolution before I book another trip. Denise Felton The phone number I booked with is *** *** ****. My travel date was June **th and I called June **th to cancel. I faxed over documentation to *** *** ****
GetHuman-feltdeni did not yet indicate what Frontier Airlines should do to make this right.
I have an issue with Frontier Airlines too
How GetHuman-feltdeni fixed the problem
Finally got someone who spoke plain english and they explained the situation. I dont agree with them, but i got an explanation.
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Frontier Airlines

Customer service issue
Reported by GetHuman-feltdeni
Jul 4th, 2018 - a yr ago
I have an issue with Frontier Airlines too
GetHuman-feltdeni shared how to fix
Seen by 7 customers so far
Similar issue to 874 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
GetHuman-feltdeni started working on this issue
Jul 4th, 2018 1:33am
GetHuman-feltdeni indicated the issue is not fixed yet.
Jul 4th, 2018 11:32am
GetHuman-feltdeni confirmed the issue is fixed. Hooray!
Jul 4th, 2018 2:56pm