I ordered the faux shearling hoodie size large in rose along with some other items. I r...

GetHuman1919710's customer service issue with Forever21.com from January 2019

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The issue in GetHuman1919710's own words
I ordered the faux shearling hoodie size large in rose along with some other items. I received the other items, and two of the articles were the wrong color. I never received the hoodie, and when I called and entered my order number to check where my shipment was, it said it was on the way. It has been almost * weeks now since I ordered, a little less than a week since I received the other items. When will I get the hoodie? If I never get it, can I get a refund? Let me know, thanks.
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Forever21.com

Customer service issue
Reported by GetHuman1919710
Jan 8th, 2019 - a mon ago
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GetHuman1919710 started working on this issue
Jan 8th 1:37am