Hi my name is Risa. I’ve had my order cancelled twice from the cyber Monday sale. I as...

GetHuman-risaret's customer service issue with Forever21.com from December 2018

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The issue in GetHuman-risaret's own words
Hi my name is Risa. I’ve had my order cancelled twice from the cyber Monday sale. I asked a representative why and they said it was because my bank declined the transaction but I spoke with my bank and they had approved the order on their end and did not decline the order. I’m really frustrated, and I would really like this taken care of promptly since the ball was dropped on your end. I really would like my order and I feel that you should honor the original sale pricing because none of this is my fault. No alert was given to me before my order was cancelled otherwise I would’ve been on it. You guys have been really great but this time around I’ve never had such bad service. Please help *Thanks so much,*Risa R. Order*********
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Forever21.com

Customer service issue
Reported by GetHuman-risaret
Dec 4th, 2018 - a mon ago
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GetHuman-risaret started working on this issue
Dec 4th, 2018 1:08am