Forever 21 Customer Service Issues

Hello, I placed order #[redacted]8 but unfortunately entered the wrong delivery address. I reached out to you the next morning as I placed the order late at night. I was informed the order had already been shipped and to contact the shipping carrier. I spoke with FedEx after following the shipping number link and inquired about picking it up from their facility. They directed me back to you or USPS. I have been attempting to reach USPS without success, and now I see my package is being returned due to delivery issues. I am unsure of the next steps. Could you please arrange for a re-shipment? I am also uncertain about a possible refund. The experience has been quite frustrating as I have yet to receive a clear solution from anyone.

Hello, I wanted to share that I attempted to place an order totalling $X but encountered repeated technical difficulties. Eventually, it showed as declined despite having sufficient funds. Surprisingly, upon checking my Chase account, I discovered that the transaction went through X times without receiving an order confirmation. Unfortunately, I'm unable to reach out via phone due to their current closure.

I reached out to customer service on April 25th regarding an order issue. After following their instructions to request a return label, I provided my details and sent a message. The reply confirmed the receipt of my information on 4/26/[redacted] and acknowledged the error in sending me the wrong item. The return label is expected to be emailed to me within 1-2 business days. I am asked to specify on the return form that the item is damaged and to use the correct return reason code. The label will expire within 7 days of receipt. Although I am still waiting for the return label as of 5/8/18, I appreciate the assistance and look forward to resolving this matter promptly.

I had a frustrating experience with the customer service at a store. When I asked the employee if I could purchase a shirt on the mannequin because the only one left was too big, she rudely told me no. Even when I mentioned that the manager upstairs had done it for me before, she still refused, claiming there were different rules downstairs. This inconsistency and rudeness were off-putting, as every other store I've been to allowed such requests. There were only two shirts left, and I just wanted the one on the mannequin that fit. I believe employees in customer service should be helpful, and the rules should be consistent throughout the store for better customer experience and sales.

I have an upcoming trip and usually buy my outfits from Forever 21 due to their affordable prices. I spent an hour browsing the "Shop the 'Gram" section on the website, only to get frustrated when clicking on items redirected me to the homepage. Despite this, I persisted by jotting down the outfits I liked to search for later. When I eventually tried to find the items, every single one was unavailable, leaving me extremely disappointed. It's frustrating that the "Shop the 'Gram" feature exists when none of the items are in stock. I wish there was a way to actually purchase the items showcased. Any assistance in locating these items would be greatly appreciated.

Dear F21 staff, I am reaching out about my order number [redacted]5 placed on 27/05/[redacted], which I picked up at a UPS location at [redacted] Flavio Stilicone Street, Rome, Italy. Regrettably, I was dissatisfied with the items received, leading me to make a return after being a loyal customer since [redacted]. Despite the website indicating a return option at a UPS location for the standard fee of €2.95, this was not available in Italy. Consequently, I had to go to the post office and discovered that the shipping cost was €26, exceeding the value of my order at €50.87. This resulted in an unexpected expense to return 5 undamaged products. I am disappointed by the lack of efficiency in the return procedure, especially considering my long-standing support and recommendations to others over the past 5 years, in which I have spent over €[redacted]. Given the circumstances, I request a full refund of my order value, as it is unreasonable to incur additional costs to return items in good condition for resale. Thank you for your attention to this matter. Sincerely, Stella B.

I have sent multiple emails and have not received a response yet regarding a package that was returned to the sender (Forever 21 warehouse) on May 30th. The order number for this package is [redacted]. A representative named Jaybert mentioned that I would receive an email once the package arrived at the warehouse to either have the products refunded or re-shipped to a different address. Unfortunately, I have not received this email and have been trying to reach out without success. If shipping the package is not an option, I would like to proceed with receiving a refund. I will be looking forward to your reply.

Good Morning, I am from Guyana, and I often shop at the Forever 21 store in New York City. I have previously ordered online to my US ADDRESS without any issues. However, I am currently facing a problem as I am in GUYANA, and the website does not list "Guyana" as an option. I am trying to make a purchase using my card and my finance's card, but the bank addresses do not match since I cannot input my correct Guyana address. I have successfully made a purchase on this website before, but now I am unable to do so. I would like to ship to my Miami address and pay with my Visa card issued by a Guyanese bank. Please assist me with this issue. I eagerly await your response! Thank you.

I purchased jewelry and four pairs of shoes online for myself and my daughter. While my shoes fit perfectly, the three pairs I bought for my daughter were not the right size or style for her. When I tried to return them at the Queens Center Mall store today, the manager refused, claiming that shoes are considered accessories. I showed him the receipt, which did not list shoes as non-returnable items. Despite my explanation, he was rude and insisted that shoes are accessories. Frustrated, I called customer service, and a representative confirmed that I could indeed return the shoes. I asked the representative to speak with the manager, but he continued to refuse the return. The manager's behavior was unacceptable and displayed a lack of understanding between shoes and accessories. He need retraining in customer service or perhaps should return to working as a cashier. The manager was uncooperative and did not provide his name, which made the situation more difficult. This experience took up valuable time during my holiday, and it would be appreciated if this matter could be resolved promptly.

I am a shopper at the Forever 21 store in San Diego, specifically at the Plaza Bonita shopping center. Every time I visit the store, it is incredibly messy with clothes strewn all over the floor, and customers even walking on them. It is really disappointing. What makes it worse is observing an employee dragging large piles of clothes across the floor while restocking after customers try them on. The store's management could definitely benefit from some training. I am a frequent shopper at various Forever 21 locations and usually love the company, which is why I am particularly dismayed by the conditions at this specific store in the Plaza Bonita shopping mall. The employees there are not portraying the company in a positive light. I wish there was a way to show you a video of the chaos in this particular store.

I recently bought denim jeans from Forever 21 at Tanger Outlets in Riverhead, NY. After trying them on at home, I realized they didn't fit. When I tried to return them the next day, I was informed that they were final sale and couldn't be returned. The manager explained that it's store policy not to accept returns on final sale items and mentioned it should have been on the receipt. I was disappointed because there were no signs indicating this policy in the store. The manager's response was unsatisfactory and the situation left me feeling frustrated. I hope to receive a refund as I was not aware of the store's return policy and feel I should have been informed by the cashier during the purchase.

I waited on hold for over 30 minutes without being able to speak to a manager or supervisor despite asking. I find it frustrating that when I want to make a purchase, I get through quickly, but when I have a complaint or question, I have to wait extensively. Even when I finally spoke to someone, I was informed I need to return the item to a store, which is inconvenient given I live [redacted] miles away from one. This being my first experience shopping at Forever 21, I must say it has been a complete disaster. After today's ordeal, I cannot recommend buying from the online store due to the lack of efficiency displayed.

I bought a hat using the Forever21 app but later realized it was a final sale item after it didn't fit me well. Despite not being informed during the initial purchase, I now understand that hats are considered final sale items. The store, however, declined my request for a store credit citing this policy. I believe an exception should be made due to the lack of clarity regarding final sale items on the app. Although the hard copy invoice shows this detail, I did not see it on the app invoice or in my order history online. My order number is [redacted]3. As a loyal customer of Forever 21, I am hopeful that you will consider my situation and provide a store credit. Thank you, Swati.

I would like to report an incident that occurred at F21. While purchasing a PONY green racing crop top shirt in Union Square SF on 08/25, the cashier accidentally ripped a hole in the shirt while removing the alarm tag. Due to being on a trip in the desert, I couldn't return to the store immediately to address the issue. Upon my return to NYC, I visited two stores looking for an exchange or a discount for the damaged item, but was informed that it was not their responsibility. This experience left me disappointed, especially after working in a corporate role at UNIQLO. I hope to exchange the damaged shirt for an undamaged one or receive a partial refund. Thank you for your assistance.

I'm Patricia Cascone, and my order was canceled for the second time due to issues with my shipping and billing address. I am disappointed because I had a 15% discount special promotion on the original order, which I will now miss out on if I reorder. I believe there should be a better solution than outright canceling orders. I would like to repurchase the same products, but I am upset that I won't receive the initial special promotion due to the cancellation. I tried calling three times to speak to a live agent, but I was disconnected twice after waiting a few minutes, and the third attempt ended mid-conversation, which was frustrating. I want to place a new order but with the original special promotion intact. Thank you.

On 9/15, I placed an order with express shipping. Despite expecting the dress in 2-3 days, I received an email on 9/21 stating that my order was canceled. After calling support and learning about the PayPal payment issues, I had to place a new order for a different dress due to the initial one being unavailable. Unfortunately, I had to pay extra for shipping to ensure timely delivery because of the PayPal glitch. I couldn't use my first-time order 10% discount again, which added to the inconvenience. When trying to address this via live chat, I was disconnected abruptly. I request a refund for the extra shipping costs and the unused discount. Thank you.

Dear Customer Service, I made two orders last month and have encountered an issue with the refunds. Order #[redacted]2 was for [redacted],40€ and Order #[redacted]5 was for [redacted],92€, but I received refunds of [redacted],13€ and am unsure where the remaining refund for the first order is. The original prices on the receipts did not reflect the discounts applied, making it challenging to calculate the correct refund amounts. I estimate I should receive around [redacted]€ for the first order and [redacted]€ for the second order. Although one refund was processed on 09/27, I am still waiting for the second one to be issued for the initial order. I returned both packages separately on the same day, so it is confusing as to why one refund was received promptly and the other is delayed. I value shopping at your store and have been a loyal customer for years. I hope we can resolve this issue promptly. Thank you, N. M. R.

I've made multiple attempts to resolve my issue with no success. After wearing an orange and plaid jumpsuit once to a college game, the zipper broke during my first bathroom visit. Despite having the receipt, when I visited the store at Woodland Hills Mall in Tulsa, Oklahoma, the staff insisted they couldn't accept the return without the tags. I live 30 minutes away, and this experience was frustrating and a waste of time and money. I shop in-store and online frequently for my daughter and myself, but if this issue isn't resolved, I won't be a customer anymore. Please assist me. Thank you, J. Watkins.

I recently received a call regarding my order delivery issues at [redacted] Lake View Drive, Fort Lauderdale, Florida, [redacted]. The confirmation number for my order is [redacted]6. This location is where my friend's Aunt resides, and she regularly receives packages without any problems. As I am in Barbados, my friends will be visiting this apartment on Saturday for a few days, and I need the package delivered before then. Please ensure the delivery can be made between now and Saturday as my friends can bring the package back to Barbados for me. Urgent assistance with this matter is greatly appreciated.

Hello, I recently received a call regarding the delivery of my order to [redacted] Lake View Drive, Fort Lauderdale, Florida, [redacted]. My confirmation number is [redacted]6. This apartment belongs to my friend's Aunt, Veronica Forde, who regularly receives packages without any issues. I reside in Barbados, and my friends will be in town this Saturday, staying at the same apartment for a few days. I would appreciate it if the package could be redelivered between tomorrow and Saturday. The delivery address is correct, and FedEx can hold the package for 10 days. I kindly request to have it resent to the same address with Veronica Forde's contact number, [redacted], for assistance. Thank you, K.