Forever 21 Customer Service Issues

I recently had a disappointing experience at your store with some very unhelpful and unfriendly clerks. This contrasts starkly with the positive experience I had at a different store last week. When I asked for the name and contact information of the regional manager, the manager on duty refused to provide any details or even the first name of the rude staff member. The manager, a dark-haired slightly older woman, was accompanied by a blonde girl named Gizelle and another girl whose name I do not know. I would be happy to share more information if you could give me a call. The clerks were uncooperative when I tried to make a return without the tag, even though I had the receipt. They insisted I return the item to the original store, which is quite far from my location. Disappointed customer, Dr. Schneider.

A few weeks ago, I sent an email requesting to cancel my order due to delayed shipping. Upon receiving the items a week later, I decided to return them in-store. I encountered an issue at the store as they explained that refunds for PayPal orders must be processed via mail return, incurring a fee for the return label. Following this, I contacted customer service through the Forever website to address the problem. Despite clarifying the items I intended to return and excluding a final sale item, I received a confirmation email with a return label for the item I did not wish to return. This miscommunication and error in processing have left me frustrated and considering not shopping at Forever 21 in the future due to such recurring incidents. My order number is [redacted]3, and the items I intended to return are: [redacted], [redacted], [redacted], [redacted], [redacted]. Thank you.

I have contacted customer support three times without receiving a response regarding obtaining a return label. I am disappointed that customers are expected to cover the cost of the return label and shipping fees for online returns. I attempted to return the item at a Forever 21 store, but was informed I would only receive store credit, not a full refund to my credit card. As such, I am left with no choice but to ship the item back. However, the shipping cost of approximately CAD $15 to return a $30 item from my Black Friday purchase seems unreasonable. I have never faced such challenges with returns from other retailers, unlike my experience with Forever 21. This incident has made me hesitant to shop online with Forever 21 in the future. I am seeking guidance on how to obtain a return label for the item that does not meet my expectations based on its online appearance.

I've made several online orders and had to return items to the store on two occasions. The checkout process at the Northpoint Mall store on [redacted] Northpoint Circle #[redacted], Alpharetta, GA [redacted] is chaotic and causes confusion among customers. It's unclear whether there is one line for all cashiers or if each cashier has their own line, leading to disagreements among customers. Recently, I was directed to a different line after waiting in the main one, only to face more confusion and conflict about the queue order. I suggest improving the checkout area by clearly marking separate lines for each cashier to avoid customer disputes and ensuring all employees are on the same page.

During my recent visit to Forever 21 at Grapevine Mills Mall in Texas, I purchased several items, including the Active Checkered Drawstring Hoodie and matching leggings, along with two hats, a cuticle cutter, and a hair bow. Unfortunately, upon returning to where I am staying, I realized the red jacket was missing from my bag, despite being charged for it. I am unable to revisit the store before leaving Texas and do not want to lose the $22.90 spent on the jacket. Is there a way for me to obtain a replacement jacket without having to physically return to the store? Thank you.

I used to frequently shop at Forever 21, spending hundreds of dollars monthly. Unfortunately, my store credit card got hacked, with over $[redacted] charged. After reporting the incident and receiving a new account, I encountered issues ordering online due to my address being flagged. Despite customer service suggesting opening a new account, the problem persisted. Calling in orders was time-consuming, especially for larger orders. I wish to utilize the rewards and discounts but the hassle of ordering online then calling is not worth it. It's disappointing that despite numerous attempts to address the issue with customer service, it remains unresolved. Ultimately, this experience has led me to stop shopping at Forever 21.

To whom it may concern, I recently spoke with a customer service representative about my order# [redacted]0. I tried to return some items at stores in California and New York but was unable to return two online-only items. The online return process stated a $5.99 return fee, which was not mentioned in my order confirmation. The lack of information about non-Forever 21 brands made it hard for me to know which items could be returned in-store. Despite enjoying my purchases overall, this experience has made me consider shopping elsewhere in the future. Best regards, Kaoru S.

Recently, the staff at the store in Emeryville, CA, have been exceptionally rude. I am a frequent shopper at the mall where the store is located and spend a considerable amount there. Today, when I tried to return a pair of boots, an Asian manager named Shoo, or something similar, treated me poorly. Despite having the receipt, she refused the return because the boots were missing the tag. I attempted to explain, but she continuously talked over me. The situation left me with a size 10 instead of a size 8, and I'm unsure what to do with them. Even on my return visit, the same manager was present. The guard at the store wouldn't allow more customers in close to closing time, despite letting me in after recognizing me as a regular. The staff's behavior, including the guard announcing the remaining shopping time loudly, made me feel unwelcome. As a fashion enthusiast who visits the store frequently, this treatment is disappointing, and it may result in me no longer shopping there.

I made an online purchase on February 20th at 7:42 am. The website stated that orders ship within 24 hours. I recently received an email about incorrect prices on some items I bought, leading to their cancellation from my order. This is understandable. However, the email did not specify which items were canceled. Due to pricing mistakes on Forever 21's end, my order has yet to ship. I need clarity on the canceled items, and if the remaining total falls below $50, will I be charged for shipping? I am going to Las Vegas on the 28th, and if my order doesn't arrive by 11 am EST that day, I will need to cancel it and buy clothes elsewhere. My order number is [redacted]9.

This is my third time inquiring about my missing item from order#[redacted]6. Despite multiple attempts, I have not received any response. Two days ago, I emailed customer service with no reply. Yesterday, I spoke with Adolph who said they would file a claim and I would be contacted after our chat, but I did not receive any email. I am inquiring about the missing skirt for the slub knit sharkbite-trim hooded crop top and mini skirt set. The skirt was missing from my order, causing disappointment. As a loyal customer who shops monthly, the lack of assistance is disheartening. I would appreciate resolving this issue promptly. Thank you for your help.

I am experiencing a serious issue with my order number [redacted]9. I made the payment and placed the order on March 6th, [redacted]. After receiving confirmation emails, I went to pick up my order at the Forever 21 store located at [redacted] 184th St. SW, Ste [redacted] Alderwood Mall, Lynnwood, WA [redacted]. However, upon arrival, despite showing the necessary emails and my I.D., the store couldn't locate my order. They advised me to contact Customer Service, which I did, but my order number was deemed invalid. The store manager was unable to assist further and suggested emailing higher management for help. This experience left me frustrated, especially as the order was meant as a birthday gift for a friend. I am disappointed and no longer trust the store's service. I expect a prompt resolution to this matter.

Around five days ago, I was trying to send an email to Forever 21's customer service through their online page. Although the website mentioned that I would be contacted within 24 hours, I have not received any response yet. I placed an order for a T-shirt on May 21st for a concert, choosing to have it delivered to the mall nearest to me. However, due to the delay in the shipment which took over a week and a half, I had to opt for a different solution. As per the policy, if items are not picked up within 9-10 days, a refund should be issued. Since I did not collect the shirt, I expected a refund. It is now June 23rd, and the last communication I received from Forever 21 was on June 6th, reminding me to pick up the shirt within the specified time frame. I have not received any further updates or a refund in my account. This level of service is unacceptable to me. The delay in delivery, lack of refund, and the absence of a response to my email complaint five days ago has left me extremely frustrated with this company and its customer service.

I made an online purchase on 7/13/19, but my order has not been delivered despite showing as "shipped" for weeks. After contacting customer service twice, I was informed that I need to wait 10 days for an investigation before receiving a refund. Even though the initial 10-day period has elapsed with no update, I was told today that I have to wait another 10 days for the investigation that should have already happened. I have not been contacted about my missing package or the refund I am owed. It's frustrating to be repeatedly informed to wait an additional 10 days when my package is clearly missing, and I simply want a resolution without further delays.

Good evening, This is the second time I am emailing. I also tried to contact by phone and wrote on Facebook with no results. My order number is [redacted]. I received an email on 3/8 stating that the package was sent with SDA and provided tracking code 3C7212B002441. However, when I enter this code, it does not show my product, and I would like to understand why. Additionally, when I track from my F21 account, it redirects me to the UPS website. I placed my order on 28/8 and have not received anything yet. Thank you for your kind attention, Francesca S.

I need to make an online return by mail, but I did not receive a return form in my original package. If I include my order number and personal details on a sheet of paper and send it to the appropriate mailing address, will that suffice for returning the items from my $[redacted] clothing order? I will be keeping half of the items as they fit, but the others did not. For my order, I used my previous school email to sign in on forever21.com, but I no longer have access to that email ([redacted]). Thank you.

Hello, I have been attempting to reach the store multiple times, but unfortunately, I have not received any response. Is it possible for you to contact them to inquire whether they found a phone in the store yesterday? Yesterday evening, my daughter and I were at the store just before closing time. We had used the first fitting room. Unfortunately, she misplaced her phone. It is a black Motorola phone and has her tfl zip card attached to the back with her picture and name (Ines Tafat). I would greatly appreciate your assistance in checking with the store if they have come across anything that matches this description. Thank you very much.

I've placed the same order four times, receiving confirmation each time, only to then receive cancellation notices. As a VIP Member at Forever 21, I am puzzled as to why this is occurring. When contacting customer support, I endure at least a 30-minute hold and am then informed that they are unsure of the issue and cannot process my order manually. This situation is frustrating, as it has caused a delay in receiving my order on time.

Hello, I made a purchase on Black Friday from the Forever 21 website. Despite checking the order tracking regularly, it only shows as “new”. Numerous calls have gone unanswered, and each day of checking the tracking reveals it is still processing. Although I was advised it would process within 24-48 hours, it has been 6 days now, and I believe my package should have arrived by now. I urgently need the items for my upcoming graduation ceremony. I have not received any useful assistance so far. It has been challenging to get any help. Could you please resolve this issue for me? My order number is [redacted]2, my name is Nat Budz, and I made the purchase on December 2nd. Thank you, Nat

I need assistance with determining the estimated time of arrival for my order. The current status indicates it is still in process. As the items I purchased are intended as Christmas gifts, I am seeking clarity on when the delivery is expected. Unfortunately, contacting customer service via phone involves a lengthy 29-minute wait. The automated message suggests checking the order status through live chat with an agent, but regrettably, there is no visible live chat icon on the website. Could you kindly provide an estimated time of arrival for my order #[redacted]3? Thank you for your help.

I made a purchase on 11.29 and received a confirmation email with an expected delivery date of Tuesday, 12.03. However, the delivery date passed without receiving my order. When tracking the order, it continuously showed "exception, will redeliver on next business day" for about 5 days. On Dec. 8th, the updates stopped, and it only displays that the order is on the way without further details. I have attempted to contact Forever 21, but have been unable to reach a representative and keep getting automated responses about the order status. I am unsure if I will receive my package, a refund, or what might have occurred. My initial excitement has now turned into concern.