Forever 21 Customer Service Issues

I placed an order last Thursday and paid almost $20 for one-day shipping, expecting it to arrive by the following Tuesday. Initially, it showed a Saturday delivery date, but the tracking information disappeared. Now, it's scheduled for the coming Thursday. I'm disappointed as I needed the items for New Year's Eve. Can you ensure delivery by tomorrow or provide a refund? Thank you.

I recently purchased three shirts from Forever 21. I received an email notification that my package was delivered, but upon checking my mailbox, I discovered it wasn't there. It has been a week since the delivery notification was sent. I contacted their customer service line, and all they assured me of was that the package was on its way. To test this, I used another order number for a previously delivered item from Forever 21 and found that it also showed as "on its way." I am now unsure of what steps to take next, especially since I cannot locate the missing package to return it. I am hoping to either receive a refund or have the package resent. I would appreciate a prompt response from Forever 21 regarding this matter.

My orders were canceled, and when I tried to reach out by phone, it said your office was closed despite it being Thursday. You could have contacted the number on my account instead of just canceling my order. I expect a refund in my account and would appreciate a valid promo code as the ones emailed to me are not working. If your business hours are limited, please ensure this is clearly communicated.

On April 17, [redacted], I was in the process of purchasing items on the Forever 21 website from Colombia. After selecting 9 items with sizes and applying a 30% discount, the total came to approximately [redacted],[redacted] Colombian pesos, including 60,[redacted] pesos for taxes. When I tried to pay with my Visa card, the payment didn't go through. After multiple attempts, I noticed that the payment went through twice, charging me a total of 1,[redacted],[redacted] pesos. I couldn't reach customer service and my Forever 21 account doesn't show the purchase. I have blocked the card due to the high charge and rapid transactions. My recent card transactions show two charges to Global Forever 21. I am quite concerned about this situation.

I made an order on March 2nd for in-store pickup scheduled for March 9th. Unfortunately, my order was not ready before I left for vacation on the 13th. Upon requesting to hold the order until my return on the 25th, I was assured it would be kept for me. To my dismay, I received an email two days later stating my order had been returned due to delay, despite prior arrangements. Despite contacting customer service, the issue remains unresolved as the store is not reachable for assistance during COVID closures. Attempts to resolve the refund through customer service have been futile, with recent calls going unanswered as they claim to be closed despite listed hours. I am eager to retrieve my refund promptly as the delay has been extensive.

I made a purchase on Forever21 over a month ago. I was charged for two dresses, totaling $47.24. Despite not receiving any order or tracking details after my purchase, the package arrived between 03/26/[redacted] & 04/01/[redacted]. Upon receiving it, I wasn't satisfied with the dresses and returned them at my expense, but I haven't received any confirmation or refund notification. It's been over a month since the return, and there's no refund reflected in my credit card transactions. I've been attempting to reach out to Forever21 without an order number or return shipping information because I checked out as a guest. The automated system is making it difficult to speak with an actual person, and there's no confirmation that my emails to customer service are received. All I seek is a refund of $42.24 to my original payment method for the items I returned, with an estimated $5.00 shipping fee.

We bought some items from your Valencia store on March 17, [redacted]. Shortly thereafter, the stores closed. We contacted customer service close to the end of the return period, and we were informed that we needed to wait until the stores reopened, which should be around now. Should we proceed to return the items to a shipping address or do we wait until the stores are open again? Also, if we need to wait, what is the duration of the extended return period given the circumstances?

Hello, I am reaching out about an order I placed two weeks ago with the order number [redacted]. My package supposed to arrive tomorrow, May 19th, but DHL is requesting customs charges despite me having paid 11 euros for shipping. My prior orders from Forever 21 have been shipped from Amsterdam, so I'm puzzled why this one came from the US. This is my first time encountering this issue, and I'm confused why a reputable company like Forever 21 would inconvenience customers like this. I have previously ordered with a different email and my package was sent from Amsterdam without customs charges. I would appreciate an explanation regarding the change in shipping location and the unexpected customs charges. I have attempted to contact you via email multiple times last week with no response. I kindly request a thorough explanation this time.

On May 13th, I made a purchase from Forever 21, which included 5 items, one of them being the Gold Oversized Textured Hoop Earrings priced at $4.99. The order total was $43.00 and my order number is [redacted]1. I received an email confirmation in my Gmail account ([redacted]) regarding the order. I later got an email on May 16th stating that the Gold Oversized Textured Hoop Earrings (#[redacted]) were out of stock and would not be charged. However, the $4.99 charge for this item was not removed from my total, and I was still billed the full $43.00. The correct amount should have been $38.01 after deducting the out of stock item. I have tried contacting Forever 21 without success to resolve this billing issue. I am reaching out to GetHuman for assistance in rectifying this and would provide more details if required to resolve this matter promptly.

The Forever 21 store at the SouthWest Plaza mall in Littleton, CO was incredibly hot during my recent visit. The indoor temperature reached 83 degrees, making it uncomfortable to shop. My daughter became ill from the heat, forcing us to leave and continue shopping elsewhere with air conditioning. She was disappointed to leave her favorite store. Additionally, the employees were visibly sweating, working in uncomfortable conditions. When I mentioned this to the manager, she explained that they had already tried adjusting the thermostat but with no success. It seems like this has been an ongoing issue since the mall reopened. It is concerning how both customers and employees are being impacted by these conditions. I may have to rethink supporting the store if this is how they treat their customers and staff.

Hello, I recently placed an order on your website with order number F[redacted]3 under the email [redacted] My order arrived in four separate packages, two of which came earlier and the remaining two on 27 June [redacted]. One of the packages received on 27 June [redacted] is being returned, and the refund has not shown up in my bank account yet. Additionally, a parcel I paid Rs.[redacted] for only contained three products worth Rs.[redacted], not the five products I expected. The label on the parcel indicated Rs.[redacted]. During delivery, the agent mentioned it was a printing error and that the parcel should have contained all five products. The AWB number for this parcel is [redacted][redacted]. I have already paid an excess of Rs.[redacted] for missing items. I have tried reaching out to your customer care to no avail and have also sent multiple emails without any response. This mistake is disappointing from a company we are loyal customers of. I expect a prompt resolution to this issue and for the missing products to be sent as soon as possible. Thank you, Kriti Jain

On July 3rd, I contacted Windsor Fashions regarding my order return. I requested an extension due to not being able to return it on that date. Unfortunately, I did not receive a response from Windsor on July 3rd. Three days later, on July 6th, Alyssa from Windsor Fashions responded, stating they couldn't extend the return beyond the 30-day limit. Alyssa's communication was perceived as rude, uncaring, and unprofessional. I raised the same issue with another representative, Denise E., who was also unhelpful and unfriendly. When attempting to contact them by phone, no assistance was provided. Given the current circumstances with the ongoing virus situation, I believe returns should be extended. I am seeking a refund for my order to be processed back to my original payment method.

I purchased a pair of jeans for my daughter from the Freehold, NJ mall store, and due to closed dressing rooms, I had to take them home to try on. Unfortunately, while transporting the items back to the Toms River, NJ store, the price tag got lost. The staff member at the counter was unhelpful and refused to accept the return without the tag, despite my efforts to explain the situation. I even suggested she check the other items on the counter for the missing tag. Feeling frustrated by the encounter, I am disappointed in the customer service received. I hold onto the receipt and all other tags but am now struggling to return the jeans. The rigid policy and unhelpful attitude of the staff member have left a bad impression, and I may have to reconsider shopping at this store in the future.

I placed an order on November 16, [redacted], for 2 gift cards for my granddaughter. The cards were supposed to be delivered to my home. Recently, I received emails from the company stating that parts of my order are delayed. I am puzzled as to how a gift card can be delayed. I have decided that I would like to cancel the order for the cards and buy them from a store that carries the same gift cards. My order number is [redacted]. I appreciate your assistance. Thank you.

I placed an order for the same clothes twice on Monday and canceled one of them within 3 minutes as the website allowed cancellations within an hour. Despite the successful cancellation notification, I was still charged twice and never received a cancellation email. I've been trying to contact the customer service team daily but have yet to receive a response. Although I sent a claim letter as directed by the bot in the chat, I haven't heard back. Today, I was informed that both parcels have been shipped to an intermediary company in the US before reaching me in Georgia. Returning the parcels would be costly, and I fear not getting a refund as the company is unresponsive. The situation is particularly concerning as my country taxes parcels over $[redacted], potentially costing me an additional $[redacted] due to the website's error and lack of communication from the company since Monday. I need assistance in resolving this matter promptly.

I am located in Georgia, the country, and I am in need of an intermediary company to receive parcels from the US. Both parcels are currently en route to the intermediary company's address. It typically takes 7-10 days for me to receive the parcel once they have it. The return process is expensive at around $15 per kilogram. I have also paid $19 for receiving the parcel, which weighs approximately 3 kilograms. The company has suggested not sending the parcel and returning it to the sender, but there is no guarantee that they will refund me. They have not been responsive since Monday, which is concerning, especially considering they have already charged me for the canceled item and sent the parcel.

I placed an order recently but did not receive a confirmation email because my account is linked to an old email address, [redacted], which I no longer have access to. I need assistance in updating my email address. In addition, there might be an error with the shipping address on my order. If the package is addressed to Alexis Tjaden instead of Charles Booker, it will not reach me. The office could potentially intercept the package and send it back without my knowledge, as happened before with an order from Ulta. In order to track my order and prevent any issues with delivery, I must update my email information promptly. Thank you for your help.

Hello! I made a purchase some time ago, and according to the tracking information, it was delivered. However, I have not received the items in the mail despite checking thoroughly. Since the event for which I ordered these items has already occurred, I would prefer a full refund over a reshipment. Kindly confirm if a full refund can be processed considering I did not receive any of the items from my order. Thank you for your assistance! My order number was #[redacted].

I placed an order with F21 on 12/15, and the package arrived on 12/18, but unfortunately, it contained the incorrect item. Despite sending two emails to Customer Service, I have not received a response. I also tried reaching out via their hotline, leaving my contact information for a callback. Upon calling again a week later, I was abruptly disconnected by an agent. While I acknowledge the busy holiday season, the lack of communication is disappointing. I am hopeful for a resolution, either in the form of a refund or the correct items being sent to me. I leave it to their discretion to determine the best course of action for the incorrect item I received.

On January 8th, I bought a sweater from a Forever 21 store. Due to the coronavirus, I wash all my clothes before wearing them. After washing the sweater, I noticed the material changed drastically from soft to rough, almost like a rug. Strangely, the collar ripped, even though I hadn't worn it. I have photographic evidence of the damage. I tried to return it to the store but was unsuccessful. I understand the policy about not accepting washed items, but I explained my situation. It seems unfair to me to spend $24 on a defective product that I can't even wear. I hope someone can assist me with this issue.