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Forever 21 Customer FAQ

Top Answers & How-to Guides

What is Forever 21's Phone Number?

The question we are asked most often is about how to talk to Forever 21 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order on Forever 21's website?

No, you do not need an account to place an order on Forever 21's website. While creating an account offers benefits like faster checkout...

Can I track my Forever 21 order without an account?

Yes, you can track your Forever 21 order without having an account. To track your order, simply click on the "Track Order" link located...
Ask any question you have about Forever 21 customer service, get an answer now.
Contact Forever 21 customer service

Charge Disputes

How Do I Dispute a Charge from Forever21?

Disputing a charge from Forever21 is relatively easy. All you have to do is follow the correct procedure and gather all the necessary...
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Order Management

How Do I Cancel My Forever21 Order?

Forever21 allows you to cancel your order as long as it is not processed. However, that is often difficult as Forever21 orders are...
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How Do I Track My Forever 21 Order?

If you'd like to track your Forever 21 order, first go to their website. Next, click the "person" icon in the top right-hand corner...
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How Do I Cancel an Order on Forever 21?

When you place an order on Forever 21, it is processed immediately. While this is meant to ensure that you receive your order quickly,...
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Can I exchange an item I bought from Forever 21?

Yes, you can exchange an item you bought from Forever 21. We understand that sometimes items don't fit or meet your expectations. To...
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Returns and Exchanges

How Do I Return an Order to Forever21?

Learn how to easily return an item to Forever21
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What is Forever 21's return policy for items bought in-store?

Forever 21's return policy for items purchased in-store allows customers to return eligible items within 30 days of the purchase date....
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What is Forever 21's return policy for items bought online?

Forever 21 offers a hassle-free return policy for items purchased online. To be eligible for a return, the item must be in its original...
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How long does it take to process a return at Forever 21?

Returns at Forever 21 typically take around 7-10 business days to process from the date received. This time frame allows for the item...
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Payment and Gift Cards

What payment methods does Forever 21 accept?

Forever 21 accepts various payment methods to cater to customers' convenience. You can settle your purchases using major credit cards...
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Does Forever 21 offer gift cards?

Yes, Forever 21 does offer gift cards. Gift cards are a convenient option for anyone looking to give the gift of fashion and style....
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Sizing and Guides

Is there a size guide available for Forever 21 clothing?

Yes, Forever 21 provides a size guide to assist customers in finding the right fit for their clothing purchases. The size guide includes...
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Promotions and Discounts

Can I use multiple promo codes on my Forever 21 order?

No, Forever 21 only allows the use of one promo code per order. The system will automatically apply the best available promo code at...
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Account Information

Do I need an account to place an order on Forever 21's website?

No, you do not need an account to place an order on Forever 21's website. While creating an account offers benefits like faster checkout...
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Shipping Policies

What is Forever 21's shipping policy?

Forever 21's shipping policy ensures prompt and efficient delivery of your purchases. Shipping is available within the United States...
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Does Forever 21 offer international shipping?

Yes, Forever 21 offers international shipping. Customers from around the world can enjoy shopping at Forever 21 and have their purchases...
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Order Tracking

Can I track my Forever 21 order without an account?

Yes, you can track your Forever 21 order without having an account. To track your order, simply click on the "Track Order" link located...
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Help me with my Forever 21 customer service issue

Ask any question you have about Forever 21 customer service. We will do our best to get you answers right away.
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