On the app the tracking option isn't able to be clicked On, and when I tried to use the...

GetHuman-awesomep's customer service issue with Forever21.com from July 2018

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The issue in GetHuman-awesomep's own words
On the app the tracking option isn't able to be clicked On, and when I tried to use the website to track my order with the correct order number and email, it said either my email or the number was wrong. I directly copied my order number from the confirmation email, and put in the correct email...so I think f** just has a messed up system. I'd just like to know if this in fact IS forever **'s fault, because my information is correct. Or if my order actually hasn't been in progress and shipped like the app said.
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Forever21.com

Customer service issue
Reported by GetHuman-awesomep
Jul 2nd, 2018 - 10 mons ago
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GetHuman-awesomep started working on this issue
Jul 2nd, 2018 3:48pm