I received the incorrect item for my order *********. Instead of getting the Plus Size...

GetHuman831119's customer service issue with Forever21.com from June 2018

Help with my Forever21.com issue
The issue in GetHuman831119's own words
I received the incorrect item for my order *********. Instead of getting the Plus Size Faded Wash Skinny Jeans that I ordered, I got an entirely different pair of jeans. I contacted customer service via email the day after, and have heard NOTHING back. On the website, it says I would get a reply within ** hours to have the issue resolved and yet nothing has been said to me and I have not been contacted. I want a free refund for my product because I received something that I did not order and I had paid express shipping to get it. I also have not been contacted back about any of my inquiries and I am furious. I just want a refund for this item because It is not what I paid for!
GetHuman831119 did not yet indicate what Forever21.com should do to make this right.
I have an issue with Forever21.com too
How GetHuman831119 fixed the problem
We are waiting for GetHuman831119 to fix the problem and share the solution with the rest of us customers.
Please help with my Forever21.com issue
Do you have a customer issue as well?
We can help you get Forever21.com's attention and get better help faster. Tap below to get started.
Having Forever21.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Forever21.com

Customer service issue
Reported by GetHuman831119
Jun 28th, 2018 - 10 mons ago
I have an issue with Forever21.com too
Fixed
Seen by 4 customers so far
Similar issue to 305 others
0 customers following this
Items needed
Name
Email address
Order number
Phone number
Shipping address
Timeline
GetHuman831119 started working on this issue
Jun 28th, 2018 10:48pm
GetHuman831119 indicated the issue is not fixed yet.
Jun 28th, 2018 10:49pm