I received the incorrect item for my order *********. Instead of getting the Plus Size...

GetHuman831119's customer service issue with Forever21.com from June 2018

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The issue in GetHuman831119's own words
I received the incorrect item for my order *********. Instead of getting the Plus Size Faded Wash Skinny Jeans that I ordered, I got an entirely different pair of jeans. I contacted customer service via email the day after, and have heard NOTHING back. On the website, it says I would get a reply within ** hours to have the issue resolved and yet nothing has been said to me and I have not been contacted. I want a free refund for my product because I received something that I did not order and I had paid express shipping to get it. I also have not been contacted back about any of my inquiries and I am furious. I just want a refund for this item because It is not what I paid for!
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Customer service issue
Reported by GetHuman831119
Jun 28th, 2018 - 10 mons ago
I have an issue with Forever21.com too
Seen by 4 customers so far
Similar issue to 305 others
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GetHuman831119 started working on this issue
Jun 28th, 2018 10:48pm
GetHuman831119 indicated the issue is not fixed yet.
Jun 28th, 2018 10:49pm