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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-silviazh's own words
Hi there, I booked a one-way flight in **** from Regina Canada - Changsha, then I canceled it on July **, ****. I paid *** CAD for cancelation and got $***CAD travel credits on my acct for future use. The reference number for my canceled flight is ***-***-***. This credit is valid until Jun **, ****. so now I am going to book a new flight for my round trip, Regina - changsha, but I cannot use my credit. My planned depart date is Jan **, return date is Feb **. Can you find round trip flights for me, please find the one I can use my credits. ***Thanks,*Sylvia
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