Why did I receive a terms of service violation notice AND why did you refund the custom...

GetHuman-adraine's customer service issue with Fiverr from September 2018

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The issue in GetHuman-adraine's own words
Why did I receive a terms of service violation notice AND why did you refund the customer for order * FO*A********? I went over and above for this customer AND delivered many more grant proposals than promised. The organization has already received $*** in grants from my efforts and will probably receive more!
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Customer service issue
Reported by GetHuman-adraine
Sep 28th, 2018 - 3 mons ago
I have an issue with Fiverr too
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GetHuman-adraine started working on this issue
Sep 28th 12:04am