My fitbit sometimes counts too many steps. It later corrects itself. I will see **** st...

GetHuman4852409's customer service issue with Fitbit from May 2020

Help with my Fitbit issue
The issue in GetHuman4852409's own words
My fitbit sometimes counts too many steps. It later corrects itself. I will see **** steps but later see only ****, for example. Yesterday I walked a lot in the morning (*****) and later in the afternoon the fitbit started "counting" steps clear up to over **,***, when I was hardly moving....probably walked only *** steps at that time. When I checked the fitbit app online this morning, about yesterday's progress, it showed only the *,**** steps that probably was correct. Am I doing something wrong? How can I make sure only real steps are counted?

GetHuman4852409 did not yet indicate what Fitbit should do to make this right.

How GetHuman4852409 fixed the problem
When Fitbit doesn't work correctly, I reset it. This is done by plugging it in and holding down the button until the unit turns off. Wait a while then turn it back on. At least I think that is what I did.
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Customer service issue
Reported by GetHuman4852409
May 21st, 2020 - 3 years ago
GetHuman4852409 shared how to fix
Seen by 9 customers so far
Similar issue to 3291 others
0 customers following this
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GetHuman4852409 started working on this issue
May 21st, 2020 2:02pm
GetHuman4852409 shared this issue with friends on Facebook
May 21st, 2020 2:04pm
GetHuman4852409 confirmed the issue is fixed. Hooray!
May 24th, 2020 1:48pm

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