I bought my Fitbit Versa in May ****. For the last several weeks, it is having frequen...

GetHuman4089410's Warranty Claim issue with Fitbit from December 2019

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The issue in GetHuman4089410's own words
I bought my Fitbit Versa in May ****. For the last several weeks, it is having frequent problems syncing with my iPhone * by Bluetooth. Ever since I purchased the Fitbit, it has been very inaccurate on tracking sleep time (frequently doesn't realize I'm asleep for * or more hours). Also, when I am doing cardio workouts (elliptical or treadmill), the Fitbit will read *** bpm while my chest strap monitor and the health club equipment HRMs will read ****.*The two main reasons why I purchased the Fitbit were to track my sleep and my exercise. It does a very poor job at both. *I have tried all the suggestions to improve tracking, like moving it up on my wrist or turning it so it is on the bottom of my wrist to avoid arm hair. Nothing seems to work.*My preference would be to get a refund since this product is still in warranty and it does not accomplish what Fitbit promised.

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Fitbit

Warranty Claim issue
Reported by GetHuman4089410
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3680 others
0 customers following this

Timeline

GetHuman4089410 started working on this issue
Dec 13th, 2019 2:26pm
GetHuman4089410 indicated the issue is not fixed yet.
Dec 15th, 2019 8:20pm